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Business Profile

Waste Containers

Rhino Containers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Containers.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered containers that were never delivered. Payment for $23,800 was made in full on 01/09/24 and check cashed. Phone calls to ************ and ************ have gone unanswered and no messages returned. We've been reaching out to them asking for date of delivery and have only been informed "I will find out and let you know." Last email and phone call sent today asking for a full refund.

  • Initial Complaint

    Date:11/27/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/14/2022 our company bought 8 40yrd containers. We were promised a 6 week delivery date. I spoke with ******* on several occasions where she stated our dumpsters were in process and she will have a delivery date soon. In December of 2022, ******* stated that the dumpsters were completed and should be delivered between December 20th-26th. Dumpsters were never delivered. After months of contacting them with no response, I requested a new delivery date or a full refund to which they responded that there is a short in supply and they're waiting on shipments to complete our order. I continue reaching out several times a week by phone and email since then, with no response. July was a year since our order. We have filed a police report for theft.

  • Initial Complaint

    Date:03/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three dumpsters from them and they were supposed to be made delivered in 3 weeks and has now been 4 months. Still haven't heard from them

  • Initial Complaint

    Date:01/12/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12 THOUSAND DOLLARS PAID AS A DEPOSIT FOR ROLLOFF CANS. I WAS TOLD THREE WEEKS FOR DELIVERY.THAT DID NOT HAPPEN. STARTED CALLING AND WAS TOLD THERE WERE PROBLEMS WITH GETTING THE CONTAINERS FINISHED. I WAS TOLD ANOTHER THREE WEEKS AND THEY WOULD BE DONE. THIS IS HOW IT WENT FOR TWO OR THREE MONTHS AND STILL NO ROLLOFFS AND HAVE STOPED COMUNICATING AT ALL.I HAVE MADE SEVERAL REQUESTS FOR A REFUND WITH NO RESPONSE BY BUSINESS HAS BEEN RUINED BY THIS LOSS AS WELL AS THE CONTRACT I LOST DUE TO NOT BEING ABLE TO PROVIDE THE SERVICES FOR MY CONTRACT

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Rhino container in full in february of 2020 for ten 20 yard containers. They told us all ten were ready for paint and shipment. We were shocked when the delivery arrived and they shorted us 4 container valued at 13K. We filed a complaint with the BBB and never got a response so i am refiling a new complaint. We have tried forever two years to get the last four containers from Rhino that they scammed us out of. They refuse to deliver what we paid for and they refuse to refund us. They will not accept phone calls or emails. They have scammed well over 20 companies. It's amazing the **************** is allowing these criminals to continue to fraud hard working people of their money. ****** and ***** should be put behind bars with the amount of money they have stolen from people. They are framing hundred of thousands from people. Please help!!!

  • Initial Complaint

    Date:10/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this amount deposit $5546.50 07/18/22 And then I paid $5546.50 for paint and complete the order I never get back any answer they not answer the phone Total I paid $11,093.0For roll off container 2 units

    Business Response

    Date: 10/07/2022

     

       Rhino Containers has had communication with you at all times by  Email l, as you were told, the shipping and painting department was late last week and they are reorganizing the deliveries, your order will be delivered to you as soon as possible.

     

       Thank you 

     

  • Initial Complaint

    Date:09/20/2022

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction : 7/7/2021 Company never provide us with the merchandise we order. Every time we call or visit in person they say 2 weeks, but we have more than a year waiting for 4 scrap metal containers that we never received. The payment terms were 50% at the moment we placed the order and 50% when they delivered the merchandise. They claimed that we had to pay the 50% missing in order to deliver the product because it was ready , we submitted payment and never received the product.

    Business Response

    Date: 09/20/2022

     

     

    We are sorry for the delay of your product.You have already received part of your order. We are doing everything possible to complete your delivery, unfortunately we have many clients with delays due to material that has not arrived on time, we have been in constant communication with you personally and by phone.As we all know, we are experiencing difficult times where products do not arrive when they should arrive and that delays all production.

    As we have always told you, sorry for the delay and we will deliver the rest to you as soon as possible.

     

     

    Customer Answer

    Date: 09/22/2022

     
    Complaint: 18049861

    I am rejecting this response because:

    First , we haven't received part of the order. They only provide us with one container ( out of the 4 that we ordered) with a lot of defects and not even close to what we originally order.
    The description of what we needed was in the original signed quote.(see attached).


    The below are the defects with the first and only bin we received (pic attached)

    1. Fork pockets should be on the narrow end.
    2. Anchor points up top should face down, and not exceed the height of the bin.
    3. Bin is tack welded together in specific spots, but all seems should be fully welded to avoid weak points and retain structural integrity over time.
    4. bins are rusting - have the interior sprayed with bedliner


    Second, they asked for the second 50% of payment saying that all bins were ready to be shipped to the port in less than a week and that we have to paid urgently to make this happen, we submitted payment right away and after one year and a half  we still haven't received anything. and the bins are not even done ( see attachment) .

    We tried several times via email, phone and in person to obtain a response and nothing is ready or has been resolved. 

    At this point and after several times trying to obtain our order we only need a complete refund of the total amount paid to Rhino Containers.

    Sincerely,


    ***************************

Rhino Containers LLC is NOT a BBB Accredited Business.

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