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Business Profile

Vitamins and Supplements

VisiFree USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 22sept,22 I purchased online from VisiFree a 180 day supply of supplements for $294.00 with the understanding it was guaranteed money back if no results. On Feb24 **************************************************** the mail within 3 days. After approximately 10 calls about the refund which I still havent received as of this date(9-11-23) I have exhausted my patience. Your help would be greatly appreciated.

    Business Response

    Date: 08/29/2023

    Dear Sirs, 

    This confirms you that Customer Support has reached out to **************** and a physical check was sent overnight on August 25th via ***** with tracking number ************. The package was received and signed by **************** on August 26th. 

    This matter has been resolved. 

    Please note that prior to the remittance of the physical check on August 25th, there were multiple attempts by Customer Support team to process the refund to **************** after his initial request on 2/24. On 3/14 an e-check was sent with a followup call from CS team on 3/17. Customer then asked to resend e-check to new email address and this was executed. Further to this, additional payment attempts were made by e-check route in the following weeks, after the e-checks expired due to inactivity. 

    We are glad to have been able to communicate with ****************, and been able to process his refund with the remittance of the physical check sent via ***** on August 25th.  

    Thank you, 

    Customer Answer

    Date: 08/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

VisiFree USA is NOT a BBB Accredited Business.

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