Complaints

This profile includes complaints for IGK LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IGK LLC

  331 NW 26th St Ste 103 Miami, FL 33127-4150

• 

  IGK LLC

  4240 NE 2nd Ave Miami, FL 33137-3520

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the unauthorized subscription charges on my account. I purchased your product one time approximately two months ago. I did not agree to or authorize any recurring subscription. However, I have now been charged again this month for the same product.After reviewing other consumer complaints with the Better Business Bureau, it is clear that this appears to be a recurring issue with your business practices. I consider this to be misleading and unfair.I am requesting the following actions immediately:A full refund of the unauthorized charge.Closure of my account associated with this subscription.Removal of my credit card information from your system so no further charges can be made.Your website provides no clear way to cancel, which further prevents consumers from stopping these unwanted charges. This practice feels deliberately deceptive, and I will escalate my complaint to my credit card company, the BBB, and other consumer protection agencies if this is not resolved promptly.Please confirm in writing that my refund is being processed, my account is closed, and my payment method has been removed.

  Business Response

  Date: 10/14/2025

  This customer requested a cancellation of an order. We have a small window we allow cancellations, and unfortunately we were not able to accommodate a cancellation in this case. In regards to subscription we list very clearly our policy for subscriptions throughout our website as well as how to access and manage. Throughout the checkout experience we have the customer agree to the subscription in multiple places and affirm they are responsible for managing their deliveries. We also provide full service is a customer is to reach out for help. The first request for help from this customer is the request for cancellation in the screenshot provided. We have a 30 day return policy so this customer also has the ability to return the item if they do not want it. 

  Customer Answer

  Date: 10/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed Order #******* with IGK, genuinely excited to try their products before starting a demanding stretch at work. Instead, the experience has been frustrating, disappointing, and time-consuming all due to mistakes on IGKs end.The package was misdelivered by ****** to the wrong side of my apartment complex, which has repeating unit numbers. I had to search the property at night just to locate it. Once I found it and began filming for a planned vlog, I opened the package and realized the contents were completely wrong. The items were not what I ordered. The shipping label also showed a weight of only 1.46 lbs, which confirms that the order was likely packed or labeled incorrectly at the warehouse level.I reached out to IGKs support team right away and explained everything. I mentioned that I had video and label proof of the mistake and that due to my job, I would soon be under strict media and communication restrictions, meaning I wouldnt be able to send photos or videos afterward. But despite stating that clearly, no one ever asked for those materials while I was still able to provide them.Although customer service ****** was polite, the issue was simply marked as escalated, and no resolution followed. No refund was issued. No correction was made. Now Im left with the wrong products, no time to chase this any further, and the disappointment of knowing I never received what I paid for.Desired Resolution:As of now, I am requesting a full refund. I did not receive the items I ordered, and I have no time left to deal with continued back and forth due to the demands of my job.If IGK decides now or later to take accountability and make up for this disappointing and avoidable mistake, I would be open to that. But I want to be clear that what I need right now is the refund for what I paid and never received. This situation has caused unnecessary stress during a time when I was simply trying to do something nice for myself. I expected better ??

  Business Response

  Date: 06/16/2025

  This customer placed their first order for $524.92 with IGK hair on 6/8/2025. It was delivered very quickly on 6/11/2025 and we have proof of delivery. ************************************************************;
  
  The customer then wrote into us on 6/12 saying they got the wrong order  and they did take photos but cannot send them. We responded the same day and followed up again on 6/14. Since this is a VERY large order, shows as delivered, and it is the first order for this customer and they are not providing the images and proof they claim to have taken we will need more information before we issue a refund. I have just followed up with this customer today and wait for their cooperation. I see they have submitted screenshots of conversations with our agents, which shows we are working to help resolve this. It is alarming that they have not provided the images and videos they claim to have to show the error. 
  
  Please **** this issue was resolved, we are working with the customer on this. It is unreasonable for them to expect us to refund a $500+ order that shows as delivered when they are unwilling to provide the proper information. 

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23470718
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *********

   

  Thank you for the follow-up. Id like to respectfully clarify and respond to the statements made:

  Order and Delivery: Yes, I placed my first order with IGK Hair on June 8th, and it was marked as delivered on June 11th. However, that does not change the fact that the contents of the package were incorrect and clearly not what I ordered. A tracking link showing delivery does not prove that the correct items were sent or received.

  Wrong Order & Photo Evidence: I did contact IGK on June 12th to report receiving the wrong order. I never refused to send photos or videos I actually stated that I had taken them and could provide them. What I explained was that I had a very limited timeframe before I would no longer be able to send that information due to work-related constraints. I emphasized the urgency and asked for the issue to be addressed quickly. At no point did I say I would not send photos. I was simply clear that my window to respond was short, and I wanted to resolve the issue before then.

  Communication: I want to make it clear that the IGK team has been very respectful and caring throughout this process, and I truly appreciate that. However, after the last email I received from **** on June 12, there was no follow-up until June 16 which is when I was finally asked to provide the photos and videos. I did  sent them clear proof of issue or mistake but as of today june 17 no response back. Until that point on june ****************************************** even though I had mentioned in earlier messages that I had it ready to send. During that gap, I genuinely felt ignored, which is why I submitted the BBB complaint  not out of anger, but because I wasnt sure if my case was still being looked into or taken seriously.

  Unwilling to Provide Proof: With respect, this is inaccurate. I will be submitting screenshots of my emails to show that I have always been willing to provide the necessary evidence and never stated otherwise. I simply communicated a very real urgency and limitation.

  Current Status: I am still willing to help and cooperate fully. I want this to be resolved fairly. I understand the company needs documentation, and I am doing everything possible on my end to provide it.

  1.The package was misdelivered by ****** to the wrong part of the complex with similar unit numbers, which caused confusion and delay in retrieving it.

  2.Once I found it, I realized the contents were completely incorrect none of the items matched what I ordered.

  3.The shipping label itself shows details (such as the weight) that line up with the wrong items inside, not with my actual order, which leads me to believe this was a fulfillment or mislabeling error at the warehouse level.

  4.I have not received the products I paid for, and its very possible someone else received my order. This makes it worse since I know someone else got this free and I got to get this treatment and out of products, money, running out of time. 

  This entire experience has been frustrating and disheartening, especially because I was genuinely excited to try your products.

  Thank you.

   

  Business Response

  Date: 07/02/2025

  We are unable to provide a refund for this order because it is over $500 dollars and our warehouse records as well as the records from ****** match up to the expected weight and delivery of the items. Here is the resolution that we offered the customer and the only one we are able to provide. This does appear to be a scam from this information of common scams: Fraudulent refund schemes often involve people falsely claiming military status to gain sympathy or special treatment (e.g., to request expedited service or refunds). If they do not provide an APO/FPO address, military ID verification, or are unwilling to engage via a .milemail, their claim is likely suspicious. 

  Please resolve this in our favor as we have offered an acceptable resolution that the customer is not cooperating with. 

   

  Thank you for taking the time to explain your concerns in detail. I want to start by sincerely apologizing for the stress and inconvenience this situation has caused you. We understand how frustrating and disappointing it is to receive an incorrect order, especially under time-sensitive and high-security circumstances, and we truly appreciate the clarity and documentation you've provided.
  
  We absolutely acknowledge that customers should never be held responsible for shipping or fulfillment errors, and I want to reassure you that our goal is to resolve this as professionally and fairly as possible.
  While our standard policy is to issue replacements for fulfillment errors, I completely understand that due to your OPSEC restrictions, you're unable to receive additional shipments personally. In light of this, were happy to offer an alternative: We can send a replacement to a friend, family member, or trusted contact who is able to receive it on your behalf. We would only need their name and shipping address, and we would ensure that no other communication or information is shared.
  
  Once again, I truly appreciate your patience and your continued communication. We want to make this right, and Im here to help see this through in the most respectful and secure way possible.

  Customer Answer

  Date: 07/15/2025

  I have remained patient and cooperative throughout this process, providing clear proof and timely communication regarding a fulfillment issue that was not my fault. However, I must now express serious concern over the false accusations and unprofessional tone used in your recent message.

  Your suggestion that I am attempting a scam is completely unfounded and unacceptable. I have every right to decline a replacement when it is not feasible or secure for me to receive one due to my current military obligations. That does not justify defamatory assumptions about my intentions.

  In addition, this is not the first time your company has made false claims about me. In your initial response to the BBB, you stated that I was uncooperative and refused to provide photos or documentation. That was completely false, and I submitted proof at that time specifically because I was able to. Please stop repeating inaccurate statements that misrepresent the facts.

  Most concerning of all, you included private details about my military status in your written response. This is a serious violation of privacy. Speculating about or disclosing my affiliation with the **** without consent especially in a public or accusatory context is irresponsible and potentially dangerous. You are putting both me and others at risk by doing so.

  Please do not use misleading or disrespectful language to deflect from an error made on your end. I have done my part, and I expect the same in return. 

  If you had done proper research as your message implies, you would know that:

  Displaying or transmitting military identificationincluding military ID cards, badges, or related private statusis prohibited under Title 18, U.S. Code ?701.

  This also includes sharing or requesting military-related information like personal addresses, APO/FPO details, or ID for verification in public or unsecured settings. These protections exist to ensure the safety of active-duty service members and their families. It is crucial more as of ******* have crossed a line by bringing this up in writing and using it to suggest I am suspicious simply because I cannot violate OPSEC.

  I expect a full apology and correction this is unacceptable.

  Business Response

  Date: 07/29/2025

  We appreciate the opportunity to respond and are truly sorry to hear about the customers experience.
  After reviewing this matter internally, we confirm that Order #******* was placed on June 8 and delivered via ****** on June 11, 2025. The tracking confirms delivery to the correct address, and our records indicate that the weight and packing list of the shipment matched what was ordered.
  The customer contacted our team on June 12, stating that they had received the incorrect items and were under a limited time window to provide documentation due to upcoming work constraints. While we responded promptly and escalated the issue internally, the photographic evidence of the reported error was not received by our team until June 16.
  Upon receiving the photos, we reviewed the materials and confirmed the customer did not receive the expected **********************. We immediately offered a full replacement of the order as a resolution. This was a good faith exception to our policy and reflected our commitment to customer care.
  However, the customer declined the replacement and requested a full refund instead. As the order was marked delivered, and due to the high order value, we are unable to process a refund without clear evidence that supports a fulfillment or shipping error on our end. We have investigated the incident thoroughly and cannot confirm such an error occurred at the warehouse level. The order shipped with the correct label and weight, matching the items on the packing slip.
  We understand the customers frustration and sincerely regret the inconvenience. We remain happy to send a complete replacement at no additional cost. That offer still stands.
  At this time, we are unable to issue a refund, as we have done everything within our policy to make the situation right. We hope the customer will reconsider the replacement option so we can help bring this to a fair resolution.

  Customer Answer

  Date: 08/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 08/11/2025

  This has been resolved snd refunded.

  Thanks

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I ordered this product on March 29th 2025, it was "delivered" but the photo provided is not my apartment, or complex. I have no idea where this is. I emailed umteenth times and provided ring camera footage of the timestamp of delivery, emails saying timestamp, and the delivery photo provided by the shipping company ... I received an automated email and then finally one email saying they were going to escalate the case and I've never heard back, it has been almost 2 weeks. No refund and never got a replacement shipment. Now I just need a refund as I do not want this company's products. They are thieves.

  Business Response

  Date: 04/15/2025

  This customer was refunded in full yesterday. We have limited agents working on the weekends, which is when this customer was looking for a resolution to their issue. It was promptly resolved when full staff returned on Monday. 

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the items with a delivery date of March 7. The tracking shows the product came to a town in ** I have never heard of and then showed it going right back to the warehouse! The tracking is stuck on March 5 with the item in ****. It's now March 10. I tried to call the company for several days, but I get a recording that says "No one is available to take your call." I have emailed customer service many times since March 7, and no one answers; I don't even get a confirmation email. I used my full correct mailing address on the order. My card was charged. The error is on their end, but no one will answer my calls or emails. I'm fed up with trying to contact them just to get no response. I want my money back. My bank has issued a temporary refund, but even though I DID order the products, it is evident I am not going to receive them.

  Business Response

  Date: 03/25/2025

   

  This customer's order was delayed in transit. We were in communication with the customer regarding this as you can see from the email communication attached. The order ended up being delivered on 3/13 here is the tracking: **************************************************************************************

  Customer Answer

  Date: 03/25/2025

  I did receive my order. However, the order was received a week after it was supposed to arrive. And the order also traveled through three states to *** then back through three states, THEN back to me. 
  you can close the case, but the customer service was severely lacking. I would not rec ordering from this company. 

  Business Response

  Date: 03/26/2025

  It is unfortunate that this customer had a delay in the shipping of their order. Unfortunately, there are circumstances that are out of our control and we always work to resolve customers issues. That may require patience on both sides. 

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent but did not order and the phone number is false!!!

  Business Response

  Date: 02/11/2025

  This customer wrote into us yesterday 2/11 and had signed up for a subscription to a product. They requested to ****** the subscription and return the order. We gave them return instructions today and they are clearly listed on our website. They need to submit the return in our portal *******************************************************;

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One I never order a subscription, luckily I saw the charge I received the other day and did some research and saw how they snuck a charge back in December that caused that account to be overdrafted. ordered a product and was charged for it and then right after they charged again a week later. You can see on their profile nothing was sent for the 2nd charge and then was placed on some Subscription I sent them pictures from their website of the orders sent and then the charges on that card which showed they have charged 3 times for one thing that was ordered. And says 2 things sent and only one was sent even tho that 2nd item wasnt ordered. I ordered one thing in late nov and thats it. Overall charged ****** but with the 31 dollar fee because of a 2nd charge a week later total cost of ******. Contacted them and no reply.

  Business Response

  Date: 03/06/2025

  This customer did sign up for a subscription to a product on an order they placed on 11/30/2024. They signed up to be sent the Thirsty Girl Leave In ***** every sixty days. When someone does opt into a subscription they have to accept this in multiple points throughout the checkout process. They also get 3 emails confirming this and alerting them to their new subscription order. I see that the subsequent subscription order was sent out on 1/29/2025 for $31.13. I have attached the two orders and the breakdown attached. This customer is claiming that they did not receive the second order from 1/29/2024 but we show it as delivered. Here is the tracking: *******************************************************************************************;
  
  We clearly state on our website how to manage subscriptions and and return orders. This customer was never charged $121.65

  Customer Answer

  Date: 03/17/2025

  There was nothing sent saying I joined a subscription, why would I want a subscription for something that was a gift it was a quick way for you guys to scheme on people to charge the  hoping they wouldnt see. Like I said I was charged back to back and your website says one thing was sent on that first charge and then the next thing sent was a month later which I never wanted I sent all the pictures of the charges. Do the math thats the total that was charged. 

  Customer Answer

  Date: 03/17/2025

  There was nothing sent saying I joined a subscription, why would I want a subscription for something that was a gift it was a quick way for you guys to scheme on people to charge the  hoping they wouldnt see. Like I said I was charged back to back and your website says one thing was sent on that first charge and then the next thing sent was a month later which I never wanted I sent all the pictures of the charges. Do the math thats the total that was charged. 

• Initial Complaint

  Date:12/14/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with IGK on December 1st paid for product. The delivery service said they have not received product! *** reached out to company 15 times with no response! It states fulfilled but its not! I want my product and some sort of response! Terrible!

  Customer Answer

  Date: 12/22/2024

  I have yet to receive a response from IGK for my product or a return.  Its been almost a month!  Please do something about this they a stealing peoples money!

  Customer Answer

  Date: 12/26/2024

  This is my receipt .  Please have them send my product or just give a refund!

  Customer Answer

  Date: 12/26/2024

  This is my receipt .  Please have them send my product or just give a refund!

  Customer Answer

  Date: 01/05/2025

  Here is my receipt, I sent this to *** from IGK she said my product should be shipped soon.  Now nothing.  Except I got a email to rate the product they never sent me.  Can I get my money back!  What a scam company!

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with IGK on 10/11/24. For over a week the shipping was in limbo. I reached out to the company via email and they immediately sent out a replacement order. Delivery date was supposed to be on 10/21/24; however, the shipping info is still the same as the last. I reached out to the company again, and asked them just to refund my money. I hadn't heard from them until I sent another email to check status. Again, I was offered another shipment. My response is that either send me the products overnight, or simply refund my money. At this point, they've refuse to refund my payment, their answer is to just keep shipping products. By them refusing to issue a full refund, they are essentially stealing my money since I still have no product. I had to spend additional monies to get said products at another store. Their customer service is awful.

  Business Response

  Date: 11/27/2024

  This customer has been refunded in full. And the replacement order did arrive to them on 11/4 here is the tracking:*******************************************************************************************;

   

  So they now have free product because of the error with the carrier on the original order. Please mark this as resolved. 

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I seen a ad on ******** and placed a ****** dollar order to IGK Beauty Store or ****************************** on October 1st 2024. They took my money and wont send the product out. I asked for a refund which I have not received. They blamed a delay on a winter storm in a email but its only October 1st. So they are lying. I need a refund since they refuse to send the products out Address ****************************** @igkhair ******************************************

• Initial Complaint

  Date:07/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered online the IGK high shine conditioner one time and now they have enrolled me on a monthly subscription without my authorization.I never agreed to this. I have sent them 3 emails because they don't list a phone number, because they know they are scamming people.No answer to my 3 emails.I want me money back! I am not the 1st person to report them.

  Business Response

  Date: 07/19/2024

  When a customer orders product and signs up for a subscription they have to acknowledge the subscription in various places in our checkout process. We also send follow up emails regarding the subscription and providing the link to login and manage a subscription. We also have these instructions easily accessible on our website. This customer wrote in 2 times requesting a customer service phone call. We commnicated to them that we do not provide phone support at this time and requested to know what the issue was. On the third email they requested help cancelling the subscription which we did this past Wednesday 7/17. Please see the screenshot. 

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21996639
  
  I am rejecting this response because:
  I did not accept a subscription at any time. Nowhere on their site when I processed my one time purchase did it say it was for a monthly subscription.

  I beleive this is a scam. I never used their products so why would i order a monthly subscription if i don't know if it works? They got away with charging me for a 2nd product that was recently delivered. I did not order it. 

  i also did not recieve the attached email. Thisvis wjy i emailed them 4 times. I finally got a response when i posted in Facebook.

  i would like a refund for my 2nd order. 
  Sincerely,
  
  *****************

  Business Response

  Date: 07/25/2024

  Our policies regarding subscription are clearly posted on our website, and I can confirm that emails are sent with information on subscriptions. We also offer free and easy returns by visiting returns.igkhair.com that we are happy to guide customers through if they feel they received an order in error.