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Business Profile

Hair Care

One Beauty World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Care.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 3 wigs in MARCH 21st 2025, I got a email MARCH 26th 2025 saying that there was a delay and that they will be shipped out within the following week. I called on APRIL 10th 2025 and was told that the shipment was coming in within the next 2 weeks! But when I placed the order it stated that the 3 wigs were in stock! I called again and was told the same BS about the shipment coming in within the next 2 weeks!!! It is now MAY 27th and I havent received not 1 update or anything! Ive called about 5 times since I last spoke with them and have gotten no answer! This is absolutely unacceptable and ridiculous! I honestly think this place is a scam!! Either ship me what I paid for or refund me my money!!

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and spoke to Merchant when item did not ship out within specified time.on website. Given run around and excuse processing, once arrives, not in stock, check back day after, will call you personally, family business etc. I requested refund via **********, filed claim dispute with bank and emailed merchant that wanted refund for both.orders. They intently ignored other refund request and only processed for other. Tactic they have done to others reviewed on BBB, trust pilot, yelp, ****** reviews, or verbally went after those who filed claims via financial.institution and ******. I sent email.again confirming my request for other order to be r refunded and they ignored. After about a few days sent message already shipped. I said no I requested same day. Why not then they provide tracking information when.they said ****** order was refunded. Now going against website policy and saying once order processed can't be refunded or canceled. They have done this to others. They knew they did this. Traumatic need hair for health issues and it has been traumatic. Please assist me.BBB. Thank you.

    Customer Answer

    Date: 05/10/2025

    Added call logs and other reviews learned to see if this has happened to others ,fair in showing all not one sided. Thank you. I reached out several times, they know that I requested refund before in advance via Amazon Pay platform,  through financial instituion and emailed merchant. They ignored in attempt to do what they did and it is wrong. 

    Customer Answer

    Date: 05/11/2025

    Also, as.others.posted on BBB and reviews they sent shipping label created May 6th. I sent cancellation request May3rd, even in April via Amazon Pay, again via ****** pay and financial institution further showing they ignored request to cancel ***** order same day it was requested with other one they canceled. Please see images. Also already submitted images of cancellation  request to them. Thank you for your attention to these details regarding the matter. 

    Customer Answer

    Date: 05/11/2025

    Also, as.others.posted on BBB and reviews they sent shipping label created May 6th. I sent cancellation request May3rd, even in April via Amazon Pay, again via ****** pay and financial institution further showing they ignored request to cancel ***** order same day it was requested with other one they canceled. Please see images. Also already submitted images of cancellation  request to them. Thank you for your attention to these details regarding the matter. 

    Customer Answer

    Date: 06/05/2025

    No, unfortunately nothing on my end. Last thing was messages and photos sent earlier to this case where the merchant said no return despite me requesting cancellation same day as other one they initiated refund and also policy images that show otherwise about return and cancellation.  

    Thank you for your message.

  • Initial Complaint

    Date:04/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Apr *****. I funds were taken out of my account. I paid for extra shipping. I never received my item and nobody is answering the phone or my emails.

  • Initial Complaint

    Date:03/21/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One Beauty World along with Owner, *****, has committed fraud with an intentional act of deceit which is a serious crime. One Beauty World obtained my money (debit card transaction) in the amount of $207.80 on March 12, 2025 with the promise of delivery of beauty goods ordered. I initially contacted One Beauty World March 12th to inquire if the items were in stock before placing my order online; One Beauty World assured me the items were in stock. My Order #********* was to arrive Monday, March 17, 2025; however, after contacting One Beauty World, Friday, March 21st and speaking with *****; ***** states they do not know when I will receive my order and unwilling to resolve the issue with a full refund as I requested. It is One Beauty World legal duty to ensure that items purchased are delivered as promised. However, One Beauty World has received my $207.80 which I now know I was scammed. I want future potential customers to be made aware to not do business with this company.Lastly, I just learned after beginning this complaint; you, BBB have an Apt #*** listed in the address of One Beauty World Business Headquarters Location. There is not an Apt # listed on their online website for ordering. This is false representation because One Beauty World has their company address listed as:*****************************************

    Customer Answer

    Date: 04/17/2025

    Thank you for your response. One Beauty World resolved the issue. 
    Thank you again for your assistance. 
    *. ********


  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ********,Thank you for your order at ONEBEAUTYWORLD.COM.Once your package ships we will send you a tracking ********** can check the status of your order by logging into your account.If you have questions about your order, you can email us at ****************************** or call us at **********. Our hours are 9 AM to 5 PM.Your Order #********* Placed on Jan 9, 2025, 11:41:58 AM Billing Info ***** ******** *********************************************************************************************************************************************** T: ********** Shipping Info ***** ******** *********************************************************************************************************************************************** T: ********** Payment Method Amazon Pay Shipping Method Flat Rate - Fixed ItemsQtyPrice Illuze Rod Poppy Synthetic Hair HD Lace Front Wig Nutique SKU: IRPSHHLFWN-TTN1B/27-1 Select Color TTN1B/27 1$34.99 VALENTINO Freetress Equal 5" Lace Part Wig SKU: FT-VALENTINO-LW-FF GLD BRN Select Color FF-GLD-BRN 1$29.95 Subtotal$64.94 ************************ Grand Total$72.93 No update on order as of 1/13/25, the merchant does not respond to emails; phone rings to a voicemail with no return call.Requesting a refund/ return payment to credit card and cancel the order.

    Business Response

    Date: 02/12/2025

    Dear *****,

    Greetings from **************************!

    Thank you for your order and for choosing us for your beauty shopping. 

    I've checked with our ********************** and your order was fully refunded on January 14th. Please check with your credit card company to see how it taked to have the money credited.

    We are sorry that your experience with us was not as pleasant as we strive to make due to unavoidable supply chain delays.

    We are a small family startup based in ***** and exclusively online, focusing on the hair, wigs, and hair care industry. 95% of our business is from word of mouth that we take pride in.

    Our aim is to provide the highest standards of customer service along with quality authentic products at the best prices.

    We look forward to serving you again soon in the future??

    If I can be of any further help, feel free to reach us.

    Have a blessed day! 

    **** ***** - **************** Director

  • Initial Complaint

    Date:01/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with them on the 18th of December, noticed it hasn't shipped and emailed them asking if it was going to ship soon. They said midweek, that was around christmas eve. Nothing. Then i emailed them about a week later asking them to refund since they haven't shipped yet. They responded with an I'll look into it. I've emailed them 2 -3 more times after that. No response. Now since they can't seem to respond or refund i have to file a claim and wait longer tj be refunded. This company is unreliable and unresponsive at best. They advertise for a product they don't have so they can't ship as soon as they say they can but make sure to charge you for it and then disappear when you want your money back so you can go shop somewhere that won't rip you off. First and last order i will place with this "business."

    Customer Answer

    Date: 02/06/2025

    Received order

  • Initial Complaint

    Date:12/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from them on November 40th still only received one item the other product they keep saying its in back order How can you charge someone for a product and email saying it will be shipped during the week and a month later still nothing I could have order somewhere else if they didnt approve my order

    Business Response

    Date: 12/27/2024

    Dear *****,

    Greetings from **************************!

    Thank you for your order and for choosing us for your beauty shopping. 

    I've checked with our ********************** and the items you ordered were on a delay from the supplier. The order was dispatched last November 15th, and it was delivered at the address provided on November 20th.

    We are sorry that your experience with us was not as pleasant as we strive to make due to unavoidable supply chain delays. 

    We are a small family startup based in ***** and exclusively online, focusing on the hair, wigs, and hair care industry. 95% of our business is from word of mouth that we take pride in.
    Our aim is to provide the highest standards of customer service along with quality authentic products at the best prices.

    We look forward to serving you again soon in the future. ??

    If I can be of any further help, feel free to reach me.

    Have a blessed day! Happy New Year!

    **** *****

    Customer Service Director

    Customer Answer

    Date: 12/27/2024

     
    Complaint: 22625306

    I am rejecting this response because:
    The product to this day never been delivered 

    I ordered 2 items one was delivered and they are trying to mislead you by sending a proof of delivery that concerns a partial delivery 
    Sincerely,

    ***** *****

    Business Response

    Date: 12/27/2024

    Dear *****,

    I've checked again with our department, and the rest of the items ordered were refunded.

    Please find attached the confirmation of the refund.

    Our company does not keep any funds from our customers. We either serve the products or issue a refund.

    Please let me know if I can be of any more help.

    Best,

    **** *****

  • Initial Complaint

    Date:11/22/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ***** Collection havana mambo twist (*********; $40.73) on 10/15/24 and it's now 11/22/24. I have yet to receive the hair. I've inquired via multiple emails about the hair. Little did I know that a company is okay with hijacking someone's hard-earned money. I was even assured I'd receive my hair this week. This week has come and gone. I wish I'd checked the reviews first for this company. I just want my money back.

    Business Response

    Date: 12/27/2024

    Dear ******,

    Greetings from **************************!

    Thank you for your order and for choosing us for your beauty shopping. 

    I can see in the system that the items you ordered were on a delay from the supplier. As per your request, we did a refund as we couldn't fulfill the week we were supposed to.

    We are sorry that your experience with us was not as pleasant as we strive to make due to unavoidable supply chain related delays.

    I would like to tell you that we are a small family startup based in ***** and exclusively online, focusing on the hair, wigs, and hair care industry. 95% of our business is from word of mouth that we take pride in.
    Our aim is to provide the highest standards of customer service along with quality authentic products at the best prices. 

    We look forward to serving you again soon in the future. ??

    Please let me know if I can be of any more help.

    Have a blessed day and Happy New Year!

  • Initial Complaint

    Date:10/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased product on September 26, 2024. As of today I have never received the item. Called the business several times. First I was told item is in the queue and will be sent out today 10/11/24. Called on 10/11 to see if item has been shipped. Told item is still in queue. Asked to speak with supervisor. Supervisor is conveniently not in office. Told the customer service person that I wanted my money refunded. Said he will tell the accounting department to refund my money. Asked to speak with the accounting department and was told no. I think this business is scamming people and taking their money. My purchase was only for $16.00, but it's not only about the money..... I am disabled and ********** and for me $16 dollars is a lot of money and it's not right for a business to just take people's money and not send them the item that they paid for. I just want my money back.

    Business Response

    Date: 12/27/2024

    Dear ******,

    Greetings from **************************!

    Thank you for your order and for choosing us for your beauty shopping. 

    I've checked with our ********************** and the items you ordered were on a delay from the supplier. The order was refunded on October 11th.

    We are sorry that your experience with us was not as pleasant as we strive to make due to unavoidable supply chain delays.

    We are a small family startup based in ***** and exclusively online, focusing on the hair, wigs, and hair care industry. 95% of our business is from word of mouth that we take pride in.

    Our aim is to provide the highest standards of customer service along with quality authentic products at the best prices.

    We look forward to serving you again soon in the future. ??

    If I can be of any further help, feel free to reach me.

    Have a blessed day! Happy New Year!

    **** ***** - Customer Service Director

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a first-time customer, I purchased eight packs of styling hair called "Mermaid Locs" from the company's website on 09/04/2024 for a total of $103.92. To expedite my order, I paid $44.10 for **** Priority Mail Express shipping. The company took the money and after two days passed, I never received a tracking number or a confirmation email stating the merchandise was shipped. I then contacted them by email on 09/07/2024 and asked when the merchandise would be shipped. They replied on 09/09/2024 and stated my merchandise would ship "this week." It did not ship and I asked for my refund. On 09/10 they stated my refund would take 3-5 business days. I am very concerned that the company has scammed me and will not be returning my money as they have not honored any other promises made. I have enclosed a document containing the screen shots of my email order and conversation with the company. Please assist me in gaining a full refund for the purchase and the express shipping fee. Thank you in advance for your support and assistance.

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