Complaints

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• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a roofing company Ez General Contractor, name of the person ***** *******, who I sign the contract on March, and they didn't finish the roof until June. The job was only the flat roof. two weeks after they finish it rain and the roof in a bedroom closet start to leak. I notify the company, and the roofer came without my knowledge went into the roof and he did something, then he explains that the water it was from the shingle, and I owe him $350 went I pay the full amount for the roof job. A couple of days pass and rain, again start to leak. I notify him for 2nd time. I hired a home inspector, and he explain that the roof wasn't level, or that reason the water was accumulate in the top of the entire flat roof. He told me that the roof needs it to be repair again in order to avoid mold which is dangerous to a human being. the license of the roofing company is under ******* ****** CCC13330271. This person I never met him, the only person I was dealing with his name was ***** *******. He was the one who got the City of Miramar Permit under the license of ******* ******. I was told the price was for 1600 SF and in the permit, there is an 1489 SF.

  Business Response

  Date: 09/30/2024

  Thank you for your feedback. We strive to ensure that our clients have a full understanding of the work being performed and the options available. In your case, the flat roof we installed passed all required city inspections and is performing as expected. Flat roofs, particularly those without added insulation to create additional slope, can accumulate some standing water, which is normal.
  
  During the consultation process, we discussed the option of adding an extra layer of insulation to improve the roof's inclination, but that option was declined. Additionally, the ongoing leaks youre experiencing are coming from the shingle roof, which was not part of our contracted work and was recommended for replacement at the time of installation.
  
  We appreciate your business and are always here to assist with any further concerns or repairs moving forward.
  
  

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22355555
  
  

  This people doesn't want to honor the warranty, that I pay for it . 1st inspection they fail, but if they pass inspection, how come my roof is leaking when rain. I have all the paperwork for the contract and the permit. None all of those papers refer that I refused anything. On one of the permit papers which I got them when they have the final inspection it specify an slope of 1"to 12" , and they stated that I refused. The only thing we talk about was the gutters, which I explain to them that was going to keep the same gutter. They don't want to honor my warranty that I pay for it. If you see the copy attached they specify that's NA on the insolation, it doesn't specify that I refused.

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 10/02/2024

  Thank you for sharing your concerns. I understand how frustrating this situation can be, and I want to clarify a few important details regarding your roof and the warranty.
  
  
  First, please know that roofing warranties, including the one you have, typically become void after a significant storm event, like the one we just went through. This is because storms can cause damage that goes beyond normal wear and tear, which the warranty does not cover.
  
  
  Additionally, after reviewing the information and inspecting your roof, I want to emphasize once again that the current leaks are not coming from the flat roof area but rather from the shingle portion of the roof. This is why it may seem like the flat roof is the issue when, in fact, its the shingles that need attention.
  
  
  I completely understand that you have the necessary paperwork and that you did not refuse any specific work. However, based on our inspections and the nature of the damage, the leaks are not related to the areas covered by the warranty. I suggest you focus on addressing the shingles to resolve the issue and prevent further leaks.
  
  
  
  

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22355555
  
  

  My roof was completed on 06/25/2024, and on August 8/24 I had my wind mitigation inspection which specified the situation of water damage because it rained that week. It is obvious that these people don't want to honor my warranty. First the leak was the shingles, later it was that I refused specifications regarding the roof, now it is because of a storm. Let me explain, since August 13, that it rained hard and there was no storm and I had a leak, I notified them and they said it was the shingles, again on 08/16 it leaked again and I notified them about the leak and there was no storm. The same person that tried to charge me $250, again came on top of the roof claiming that it was the shingles. I have the contract and don't specify anything about void warranty if there is a storm, The warranty gets void if you as the owner due something to the roof..The person that need to come and inspect the roof is the one that signed the permit because I understand that ***** ******* doesn't have a certify contractor roofing license.I contact 2 roofing company, a handyman and a License home inspector, they all agree that the roof doesn't meet the appropriate building codes. Again, ******* ****** needs to come here and to inspect, and also I need to know who answers you to the complaint.

  
  
  
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 10/07/2024

  This is the same complain as before. See last response 

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22355555
  
  

  There is another *****, other part of the house, my room. That is a flat roof. See the pictures

  
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 11/14/2024

  This complain has already been responded to. 3rd response to the same complain, we won't be replaying to any notifications about the same complain from now on.