Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Computer Software

DoorLoop, Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "Doorloop" will not cancel my account when contacted. There is no contract or obligations on my side. They keep giving me the run-around for 4 days now. Two people, **** and ****** just blow me off and keep responding saying they are working on it. ****** responded once and then never again. ****, stated she is working on it and a day later when asked, she asks the same questions. How hard is it to deactivate my account? I do not want to keep getting charged. I have huge threads now of 4 days back and forth to just cancel my account and we have gotten k=nowhere. I have asked to speak with a manage and **** ignored it. This is very odd behavior from a company. Stay away and use others for your services.

    Business Response

    Date: 11/25/2022

    Hi ****,
    ?
    We did an internal case study to see what happened, and it looks like our team sent you the link five times to verify your identity and cancel your account.

    After you filled out the form today morning, we canceled your account within a few hours. You were not charged again and your account is now canceled.

    We attached a screenshot here of our teams replies with the date stamps. Hope this clears up any confusion. 

    We greatly apologize for any miscommunication and will do a better job going forward making sure people can clearly see the links in their email.

    Thank you so much again for trying out DoorLoop.

    Customer Answer

    Date: 12/01/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business  and find that this resolution is satisfactory to me.

    It seems the business uses a messenger application that does not send half of emails or any links back to the email users sent original request from. If I send a request from my email, then all responses should be able to send back to my email.

    As for cancellation. I still have never received an official email back from an automated system it person stating my subscription was cancelled. Been 10 days now. I will trust from their reply to BBB it was. 


    Sincerely,

    *********************

DoorLoop, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.