Business Profile

Beauty

Farmasi US LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Farmasi US LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

25 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent product back to them on the 25th of February I was told the refund was done on the 27th I still dont have it today was the 3rd time I had to call them and now was told it was never sent out. First when I ordered this product. (Which I order a lot) was told the packaging was changed but product was the same. I got it and it is totally different so sent it back which I had to pay for to do (*****) because I was misled on it. Then they doubled the order so had to cancel one and have them adjust it. Now because its not the right product I sent back and they arent refunding me.
Business Response
Date: 03/19/2025
Hello *****,

We are extremely sorry for the inconvenience and really do apologize. I verified the information and have realized at some point we processed the refund for the order, as you can find the information attached as an image. Please let us know if there is anything else we can do for you.

Thank you,
Customer Answer
Date: 04/02/2025
I finally got my refund after having to call them about 4 times and for them to tell me they refunded me already when in fact they didnt I finally called the person I ordered from and she got a hold of some one and then they refunded me. So it was a month later having to post office paid (*****) to ship it back and then the headache of trying to get my refund. When actually I was told the make up I always ordered was the same just different packaging. Which it wasnt. I want them to know they lost a customer will never buy from that company again and will warn people about them. Very poor customer service!
Customer Answer
Date: 04/02/2025
I finally got my refund after having to call them about 4 times and for them to tell me they refunded me already when in fact they didnt I finally called the person I ordered from and she got a hold of some one and then they refunded me. So it was a month later having to post office paid (*****) to ship it back and then the headache of trying to get my refund. When actually I was told the make up I always ordered was the same just different packaging. Which it wasnt. I want them to know they lost a customer will never buy from that company again and will warn people about them. Very poor customer service!
Initial Complaint
Date:02/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MY ACCOUNT APPEAR BLOCKED
Business Response
Date: 02/24/2025
Hello *******,

Your account was closed due to a Chargeback filed for order number 14537311 that was made on January 3rd, 2025. As you may know, chargebacks are considered a violation of our policies and procedures as it states in policy 5.4

5.4. Chargeback Policy
When a card processor forcibly reverses a credit card transaction, returning funds to the cardholder, it is known as a chargeback. Chargebacks are usually issued when a cardholder reports fraud to their credit card company. When Farmasi receives a chargeback notice, the account in which the service was purchased is immediately blocked, and all related services in the account being suspended. Farmasi will attempt to claw back all commission paid plus a $50 chargeback fee via the reversed transaction. This means Farmasi will seek to recover funds from anyone that received a reward from transactions that are ultimately reversed. Until the full funds are received, all access to Farmasi services and programs will be suspended.

Your account access was granted, and we see you have logged into your account once again.
Please let me know if you have any further questions.
Initial Complaint
Date:12/05/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a large order of products and we were not happy. They seem to be just have been thrown in a box. There was no packing slip and we did not like the quality so per their refund policy. I returned them immediately to this company and they will not return my funds.
Initial Complaint
Date:10/23/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never got paid some commissions that was owed to me. One amount was $47.45 that was owed on October 2. I have called pay quicker about it and Farmasi.
Business Response
Date: 10/29/2024
*****,

As the customer service and compliance manager, I want to formally apologize as I was not aware of your case. ********** is a 3rd party service we offer. When funds are transferred to this service, you have the option to create an account with them and use them as funds management/transfer service. I have added the funds back into your FARMASI account, which you would have to now transfer to the bank account of your choice. I have also shut off the PayQuicker function on your account, so this does not happen again. I have also included a screenshot with your transaction history reflecting that we have added the funds back.
Thank you,
Customer Answer
Date: 10/30/2024
How long does it take to get my payment because it's not letting me transfer it for some reason
Customer Answer
Date: 10/31/2024
Seems like my account is locked
Customer Answer
Date: 11/01/2024
I successfully got my money. Thanks ??????
Initial Complaint
Date:10/05/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/03/2024 o was charged $210.25 by Farmasi. I had never heard of this comedy in my life. I had to ****** them. The number provided by *************** for the company to dispute. The fraud charge went to your voicemail with an automated system, saying the user was not available. It was not legit company phone number. Ive never heard of this company and I have no idea how they got my information to Charge me fraudulently
Business Response
Date: 10/08/2024
Hello Alexandra,
We are sorry to hear this is happening to you. It appears your information may have been compromised and used for an order with us. FARMASI US, LLC is a multilevel marketing company based in Miami, FL. The individual that compromised your information created an account under your name with an address from Port Saint Lucie. I see in the complaint you filed, you mentioned that you have disputed the charge with your bank. We are able to attempt to still proceed with a refund and will include proof of that, but might not be able to since the charge has been disputed. More than likely you will still receive your funds back, but it is a separate process handled by your financial institution. Our best suggestion is to speak to your bank and have a new card issued to you.
Thank you,
Customer Answer
Date: 10/09/2024

Complaint: 22383898

I am rejecting this response because:
I still would like a refund for the fraudulent charge.
Sincerely,

Alexandra Clyne
Business Response
Date: 10/10/2024
Hello,
in the previous message, I sent proof that on our end I requested a refund for the transaction. When we process the refund it takes about 24-48 hours to reflect. This is also what was communicated to Ms. Clyne. Would we need to respond this to her in this case?
Business Response
Date: 10/16/2024
Hello Alexandra,

In our previous message we notified that we submitted the refund request which should have been received by now. Can you please confirm?
Customer Answer
Date: 10/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22383898, and find that this resolution is satisfactory to me.

Sincerely,

Alexandra Clyne
Initial Complaint
Date:09/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So Farmasi has decided to lock my account even though contract says you have 180 days to try another company before any action can be taken. Not only that I placed an order last week that I still have yet to receive but yet they have deducted the funds from my bank account and from my ******************** wallet ! Since my account is locked I can not even check if it has shipped and can not get anyone on customer service to help me ! I have been kind and respectful not to mention loyal to products I use with them. I will be seeking council because I have stayed within spending $125 every 6 months actually way more than that with the nutrition. Contract says 180 days and it has only been 52 days ! Now they have stole money from me ! I was wondering why I have not received my order and this explains it now I cant even track it but they have my money ?? I will never purchase another dime from this company you can bet on that ! They do not know who they are messing with ! My account better be unlocked soon or I will be contacting an attorney! Any that signed up if you want to continue with this company its up to you but I will no longer promote nor sell and I will be going public with this ! @highlight
Business Response
Date: 09/21/2024
Hello *****,
Per 3.12 of our policies and procedures it states, as a FARMASI influencer you can only join a competing company during your first 180 days as a new sign up. Policy 3.12 will be added at the end of this message. Your account was created on 10/20/2022. When it comes to your order, it is set to be delivered today and I have attached a screenshot that includes your tracking number. If you have any further questions, we can continue communication through the email thread we have been communicating through.
Thank you,
Customer Answer
Date: 09/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have received package and willingly accept and resign with no intention of ever being affiliated with such a shady company! You say all you need to do is spend at least $125 every 6 months its how we were always taught to recruit and believe need to be honest and let people know they can not be part of another company not hide it in small print but yet when your influencers are advertising about membership it needs to be told . I will be displaying truth on my social media and so will all 20 of the members I had recruited now that they as well know the truth.

Sincerely,

***** *******
Initial Complaint
Date:09/14/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had planned to be a product influencer at this company. I ordered a starter kit and a hat with mascara that never came. I was given an order number on August *******. I never received a tracking number so after a few weeks I got concerned, when I went into my account the order was not showing. The money has been taken out of my account and I want it returned. The amount was $40.26. I emailed the number on the website and no response. I used *********************** which is my personal email when contacting the company. I called last week and twice today and the phone rings 1x and hangs up. The order number is ********
Business Response
Date: 09/18/2024
Hello *****,

We are sorry about the experience you had with your first order. I have included 3 separate pictures that give more details about your order. We see that the order was placed on 8/21/2024 to the address *************************************. If you see the screenshot that shows the tracking, you can see that *** delivered this order 8/27/2024. We see you created a ticket to our customer service team on 9/5/2024 which was answered 9/6/2024 requesting verification of your delivery address. If you did not receive the order, we can proceed with a refund or a replacement of the order. Please let us know which you prefer to ensure your satisfaction.
Customer Answer
Date: 09/20/2024
I will accept a refund. This package was not delivered to me at my apartment. I dont see any apartment number.
Customer Answer
Date: 09/22/2024

Complaint: 22286050

I am rejecting this response because: I have no option to communicate with the company. The company offered me a refund or a reshipment. I clicked this option to accept the refund instead of the reshipment. Thank you

Sincerely,

***** *****
Business Response
Date: 09/26/2024
Hello *****,

The apartment number 5D was part of the delivery address that we shipped the package to. *** marked this order as delivered. I have gone ahead and issued a refund for this order as a courtesy.
Initial Complaint
Date:08/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made seven purchases with the company named Farmisi. They did not tell me that there were fragrances in their products and I broke out with everything. I also brought some of their nutrition stuff. I did not know they use artificial sweetener as that causes cancer. There is no way of getting in contact with them. I need a phone number so I can return my items. I have a few orders coming tomorrow and Im going to try to, return to sender. I need help sending back everything else. There is nobody there to help you even canceling two things. I have on subscription. You were unable to do it in the app. This seems like a very sketchy company and I dont trust them. I emailed them and no response. I have hundreds of dollars wasted that I cant use. And the stuff thats coming I didnt open any of it and the stuff that comes tomorrow I will not open any of it. The only items I would would like to return my packages from August 2024. I should not have to pay for shipping to return these products because I was misled on that website. Can somebody please contact me? My phone number is ************ my email ******************** I placed a few orders last month, but I did not open up everything because I recently found out that it all has fragrance in it. I just want to be refunded for everything. Will return everything. I dont have a problem with that because its all unopened.
Business Response
Date: 09/03/2024
Hello ***,
We are sorry to hear about your experience with us. We hope to find a quick solution for you regarding this. Most of our products have the information and even ingredients on our site so that you can view before you complete your purchase. In the bottom of our page in the 'Contact Us' section you can find our phone number. We see that you created several tickets through the back office, one in which we responded with return instructions. We also responded to your other ticket informing once the orders are received a refund will be processed for them. I have attached screenshots of both cases. Please let us know if there is any way we can assist you to ensure we reach a solution for you.
Thank you,
*****
Business Response
Date: 09/06/2024
Hello ***,
During your call with our customer service agent ******, he reassured you we processed the refunds for all five of your orders which will reflect within 3-5 business days. We are sorry for your experience with FARMASI and wish you the very best in your future.
Customer Answer
Date: 09/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************

The business did receive my packages back and credited me for the five purchases. I just have to wait for them to clear with the bank which could take a long time. I hope iit is a speedy process. I will let the bank know and please thank them for cooperating and I also thank you for your help with this matter. I do see the five credits on my bank account, but I guess it has to clear until I can receive it. If you dont mind me asking them how long does it take to physically clear? Thank you so much.
Initial Complaint
Date:08/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PRODUCTS SOLD WITHOUT PROPERLY TESTING
Business Response
Date: 08/26/2024
Hello ******,
We are sorry to hear about your experience. We would like to know more details on exactly what happened to understand your complaint and ensure we can find a resolution to this.
Thank you,
Initial Complaint
Date:03/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
02/22/24 $70.98 Order #******** I wanted to reorder 3 lipsticks in the same color I'd previously purchased.Since my lipstick had a #4 sticker on it, I reordered the #4 lipsticks. My lipstick could only be identified as #4, it did not contain the color name on the sticker.However, Farmasi renumbered their lipsticks, so the #4 I received was a different shade. I had difficult contacting them at all. Emails to them bounce (see attachment). Their website does not offer an option to contact them via email, or via a website chat, or through a contact box on their website. The only way to reach them intitially is to call them during their east coast business hours.When I did reach them by phone, their representative refused to exchange the product and told me I had to return them for a refund. I only intended to return the 3 lipsticks. However, reading their email now, it appears I have to return ALL of the items I purchased in order to receive an actual refund. A partial return will result only in a store credit. I no longer want to do business with Farmasi due to their inadequate customer service. I do not want to reorder from them. I want a refund. I have not received clear instructions on how to return only the erroneously ordered items to receive a refund to my credit card.
Business Response
Date: 03/18/2024
Hello,

We have sent a digital letter to the consumers email address on file with FARMASI. Note that we will not share any details of our resolution with the BBBhowever, the consumer may do so at their discretion.

Our Privacy Policy can be found at ***********************************************************************************.

Please let us know if you have any other questions or concerns.

Thank you,
FARMASI
Customer Answer
Date: 03/19/2024

Complaint: 21444769

I am rejecting this response because I have requested an exchange.
I received the wrong product due to poor product labeling (my original item had a color number, but did not list a name) so when I reordered, I inadvertently ordered the wrong color because they changed the numbers.
I paid for shipping when I purchased these items. Farmasi wants me to pay to ship them back, with tracking, then will charge me shipping again if I still want to receive the color I originally intended to buy.
I have asked twice for an exchange so that I do not have to pay shipping three times.
I want an exchange.
Sincerely,

*************************
Business Response
Date: 03/21/2024
Hello,

We have sent a digital letter to the consumers email address on file with FARMASI. Note that we will not share any details of our resolution with the BBBhowever, the consumer may do so at their discretion.

Our Privacy Policy can be found at ***********************************************************************************.

Please let us know if you have any other questions or concerns.

Thank you,
FARMASI

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Farmasi US LLC is NOT a BBB Accredited Business.