Business ProfileforNational Express Auto Transport, Inc.

On December 19th I had confirmed January 3rd **** to have a vehicle shipped from ** to **, I received an order confirmation and was provided with a confirmation number (********). On that same day I received an email asking to put a card on file for the deposit and to keep things moving smoothly. I put the card on file that same day. In the order confirmation email it clearly states "If you booked with our standard rates, its 1-3 days from the first day we can come get the vehicle or up to 5 days when booked at the last minute. Once your vehicle is scheduled for pickup we recommend a 24 hour window (1 day +/-). This will help account for delays or if they are early." Fast forward to January 3rd I had not heard anything from the company. I waited until Friday January 5th to contact them for an update. They told me they had secured a carrier and were waiting for the carrier to provide some insurance information they needed. I was told I would be contacted by the end of the day with an update, I was not. I called again on January 8,9,10 and was told the same thing. They are still waiting for the insurance from the carrier and they will call me by end of day with an update. I have never gotten a call or update. Finally I called yesterday, 1/15/24 and was told that there was an issue with the carrier and they are trying to find a new one. I asked to speak with a supervisor and was told that he was not in until 2. I called back at 2:30 and again, no supervisor in. I called AGAIN today 1/16/24 and asked to speak with a supervisor and was told that he is on leave until Thursday. I am now almost 2 weeks past the date my car was to be picked up and nobody at National Express can give me any kind of update as to when or even if my car will be picked up. I am extremely frustrated and disappointed with how this company has treated this issue. Confirmation number: ******** Date for pickup: 1/3/24 Email states UP TO 5 days past pick up date Current date: 1/16/24