Business ProfileforPet Care Solutions, Inc.

We made a deposit of $4,631.88 on a Golden Retriever puppy on February 4, 2023 at *********** in **********. A salesperson told us that we have to pay the full price as a deposit coercing us into a purchase that night. When asked if we could do a lesser deposit; we were told no. The salesperson didn't provide a full sale contract at the time. On February 5, 2023, I returned to the store and advised the salesperson that we are not able to proceed with the purchase due to personal circumstances. This was a different salesperson. She told me that as per company policy, we could have done a 25% deposit last night. I asked the salesperson to refund me the full price or at least the price less the deposit as we are unable to proceed with the purchase. At that point, I was told that there is nothing that can be done at the store and that I needed to contact and file a claim with petcare.solutions. I was able to get in touch with them on Monday, when I called to file a claim requesting a partial refund on the basis that we were misinformed about the deposit requirements and the full contract was not provided to us. I asked for a 75% refund forfeiting 25% of the purchase. I was told that the claim needs to be sent to the management for review and approval which will take 3 to 10 business days.On Feb 8, as per a phone call with ***, Petcare.soluitions verbally rejected our claim without providing any substantiation to their decision and no further means to discuss this matter with their management. I was told that if we don't pick up the puppy, we will forfeit the deposit and the puppy will be back for sale at the store. Nor store or petcare.solutions would confirm their business relationship. *** at petcare.solution refused to provide the next step in this dispute resolution and refused my request to speak with her manager. Given the circumstances and the fact that the pappy will be back for sale, I would like to receive at least a partial refund.