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Business Profile

Car Racing Equipment

CSR Performance Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Racing Equipment.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from csr-performance in March of 2024. It was a flex plate shield for a turbo 400 transmission, roughly $330. This purchase was made over the phone with a commitment that the product would ship within 30 to 60 days. In the 6 months since I made the purchase, I have called many times and have been given a list of excuses with the commitment the product was going to ship in the next 1 to 7 days. In the last 2 months, the company has stopped answering calls. I have left many messages on their system with no response. I have not be contacted by the company in response to my requests. I now believe the company is a fraud and is stealing from customers.

  • Initial Complaint

    Date:09/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company in August of 2023. They called me in December of 2023 and charged my card and said it will ship by the end of December. Of course it has never shipped and I cannot get them on the phone to reimburse my card.

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in an item produced by CSR over a month ago for a warranty claim. They looked at the item (for warranty purposes), denied the warranty claim but WILL NOT return my item to me. I was told 3 weeks ago that they would return my item but I have yet to receive it and I cannot get anyone at CSR to give me a tracking number or verify that they have or are going to return my item. I need them to either return the item I paid for, warranty and repair my item, or simply refund my item. At this point it is as if they are going to just keep it. I have reached out multiple times via phone and Facebook messages and have had no luck. I just want my flexplate returned to me.

    Business Response

    Date: 06/06/2024

    Please find attached response, invoice included with return of product.  

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a flex plate shield in Oct 5 2023 was told it would shipped out in Dec 2023. We still have not received the shield as of 5-7-24 and we get lied to every time we call and says they are packing it now or it will ship out in a few days. According to google reviews I'm not the only one they are doing this to.

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke to **** in technical to rebuild a water pump. I was instructed to send it to CSR for rebuild. I was charged $157.53 on 10/19/23. The pump was never sent back to me. I am out the $157.53 PLUS the value of the pump which is valued at approximately $300 new. They gave me the excuse of Fedex losing 18 packages since November. I called every 2 weeks and have never receive a call back. Each time I called I was told that Fedex is releasing packages and to wait 2 weeks.

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a transmission shield on May 3, 2023 from this company. I have never received the part. Over a month ago I started asking for a refund do to never receiving the part. I’ve had every excuse known to man and several repeated to me numerous times. Always with the promise of a call back with a tracking number. I’ve been told countless times it’ll ship Wednesday. Now asking for the return I get that we do credits on Wednesday and they process on Thursday. Or it’s been credited, sometimes it takes a week to process.

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Customer Answer

    Date: 02/13/2024

    Company always had excuses as to production, shipping, employees, supplier, lied about FedEx and UPS. Never returned phone calls, lied about emails and phone calls. Employees stole 18 shipments. Give me my money back in full.

CSR Performance Products is NOT a BBB Accredited Business.

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