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Business Profile

Moving and Storage Companies

Next Stop Relocation, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had the company move our stuff from *****************************, ** to ************************************************************. It was picked up on June 8th. The delivery is scheduled on June 14th. Called that day and they said it will be delivered on June 16th but nothing showed up. Call again today and they said the driver will leave in two days, so they are lying all the way since the beginning. We do not know when they will actually deliver our stuffs and no one is giving us the actual detail of the driver or the location of our stuff. This is making us great inconvenience and stress. We dont even know if our stuff is safe or stolen We need help. Thank you.

    Business Response

    Date: 07/09/2024

    Good Afternoon,

    We corresponded with this client, and items were successfully delivered quicker than most companies would had done this. 

    Its moving season so sometimes it takes us a big longer to return a call or email for delivery concerns. 

    This has been resolved so can we please remove this. Client stated he was happy with delivery time frame shortly after this was posted. 

    Business Response

    Date: 07/23/2024

    We sincerely apologize for the delay in delivering their items from ******, ** to **************, **. Our team faced unexpected challenges due to the high demand during this busy season.
    However, We want to assure you that his belongings arrived safely, though delayed by two days from the originally scheduled date. Throughout this process, we maintained consistent communication with the customer to provide updates on the status of his delivery. It is never our intention to mislead or cause inconvenience, and we appreciate your understanding during this time.

Next Stop Relocation, LLC is NOT a BBB Accredited Business.

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