Exceptional customer service guaranteed at ModernCoinMart. I wanted to tell people about the wonderful customer service I have gotten from a fantastic company. Customers are placed at the heart of MCM and its such a refreshing feeling knowing a business actually cares about the customers. Having ordered in the past from their eBay store and getting good customer service. I feIt very confident in ModernCoinMart. So i placed an order on their website for two coins I really wanted. One of the coins was very hard to find sellers for. MCM not only had the hard to find coin but also had the best prices I had seen for both. Such a vast variety of stock. Sadly, I had an issue with the courier losing the parcel. The shipping company did not care at all. This was frustrating for me especially as I had paid $39 for ups expedited worldwide shipping as i am in the UK. UPS were no help to me at all often ignored my emails. Ignored my messages on messenger and hung up my phone call. I was very annoyed. I could not do anything else. I contacted MCM and explained the situation to them. They were very understanding and sorry that this had happened. Although UPS losing my parcel is not their fault, they sent replacements out and refunded the shipping cost to me. This was very good of them and I found it amazing at the time (keep reading its gets much better). Once again UPS failed to deliver the parcel containing my replacements. I contacted UPS again and they ignored me once more when i reached out for support. So back to contacting MCM again and they were very sorry that this had happened for a 2nd time. They were determined to see that i got the order I placed. However, they went one step further then just sending new replacements with UPS they did something wonderful. They sent upgraded version of the coins I ordered at no extra cost. They shipped these to me for free using FedEx on a Friday evening (US time) and they arrived in the UK the following Monday morning at 7:50am perfectly. The customer service I got was the best I have gotten to date. They really went above and beyond to make sure that I had the best possible experience I could have using their services. Their emails support team worked around the clock trying to contact UPS too to find the missing packages and provide me updates when they could. The social media team also went above and beyond too to ensure the best outcome for me the customer. Apart from the company having amazing prices and an amazing inventory of coins they also have exceptional people working for them. Not only working hard for the company but also working had for us customers. I can't thank them enough. For me it really cheered me up knowing that MCM cares just as much about its international customers as it does its USA customers. Exceptional. Value for money - 5 Star Customer service - 5 Star Customer Satisfaction - 5 Star