Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 bottles of Lipozem from the official website. Order # **WZHKDL, on 3/30/25. Paid $207.00 + ***** tax = $221.49. That is expensive, but I expect good quality product. - From ******************************:The product should contain garcinia Cambogia, green tee extract, forskolin, cayenne, and ashwaganda, as a diet support/stimulant.- From ************************** the product should contain magnesium beta hydroxybutyrate, calcium beta hydroxybutyrate, and Sodium beta hydroxybutyrate. - The 3 bottles arrived. Label matches the pictures on both the websites. Lipozem - The single wrap around label says Lipozem, ingredients: turmeric rhizome 800mg, turmeric extract from rhizome, 50mg, and bioperine (black pepper) 5mg. , capsule and 2 anti-caking ingredients. - The label also has a code: C-249-01 ******* - The shipping label : Item 225 TRMRIC-249, description Lipozem - I will be returning these for a full refund. They won't refund the shipping and insurance. - This product is TOTALLY MISLEADING. It does not contain any of the ingredients from either website. It's obvious from the labeling (both TRMRIC 249 on the ship label and 249 on the bottle label, that there's no mixup, it's intentional. - Also request refund of return shipping and insurance $11.40, totaling $232.89

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three bottles of lipozem on January 4, 2025 for ******. It came with a 180 day money back guarantee. I asked for a refund on January 24, 2025 and send back the two unopened bottle and one partially used opened bottle according to their instructions and did not receive a refund.

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for Lipozem 6 Bottles special on 03/08/2025 for $294.00. This amount was charged to my credit card. I have checked the ***** tracking number ************ that was sent to me and it shows that ***** has not received the package. I have inquired through email at ********************************** about the delay and the fact that I wanted to cancel the order if it could not ship immediately. They have replied by requesting my name, address, order number (8531CF1581) and product that was ordered. I sent this information with my request about the delay. I am wondering if this is a legitimate business or if I have been scammed?

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I learned about Lipozem on or about January 25, 2025, in a video featuring Dr. ****** **** and his wife. I tried to find the video again to refresh my memory about its specific ingredients, but I could not see it again. I recall that Dr. **** touted that Lipozem contains four ingredients found in a Japanese diet, the dosage was one capsule at bedtime, and he created a sense of urgency to order more due to their supply chain issues. On January 25, 2025, I placed two orders: six bottles at $49 each = $294 + $23.71 taxes = $317.71 from BuyGoods and nine bottles at $39 each = $351 + $28.31 taxes = $379.31 from BuyGoods for a total of $697.02. Shortly after my order, a Lipozem representative called, urging me to stick with the product as the best results would be realized in months five or six. The fifteen bottles of Lipozem were delivered in a flimsy plastic bag on February 3, 2025. The plastic bottles were not damaged from the poor packaging, and I do not recall if they were safety sealed. I remember the bottles showed three ingredients; the dosage was different, and the bottles didnt have enough cotton or other packing material to protect the contents. On February 3, 2025, I repackaged the unopened and unused bottles in a sturdy shoebox-sized box. On February 4, 2025, I paid for shipping to Lipozem, P. O. *****************************, per Lipozems return policy for a full refund and notified Lipozem and BuyGoods support of the **** tracking number. The package was picked up at the postal facility at 12:22 p.m. on February 7, 2025. ******** issued partial refunds of $294 and $351 on February 11, 2025. I am still trying to get back $23.71 and $28.31 for taxes through the dispute process with my credit card company. While returning the product and requesting my refund, Lipozem and Buygoods bombarded me with emails with empty expressions of customer service. They pointed to each other but did not address my full refund per their policy.

  Customer Answer

  Date: 03/29/2025

  March 29, 2025
  
  
  
  ********************************************************
  
  
  
  
  Dear Dedicated Team:
  
  Re:      Lipozem Orders 71WZDKK7 and 71WZDK19
  
  Stated succinctly, ************ did not refund $28.31 and $28.71 for taxes on returned Lipozem orders per Lipozems full refund policy. Buygoods March 14, 2025, and March 28, 2025, replies to the Better Business Bureau claimed that Lipozem processed the refunds that did not include taxes; hence, theyre not responsible. As Buygoods is the payment gateway affiliate for Lipozem, according to their March *******, reply to the Better Business Bureau, Buygoods should resolve this matter with Lipozem and override their restricted system, which is restricted because I initiated the dispute process through my payment affiliate. Buygoodswas listed on my credit card transactions, so, of course, my payment affiliate has to deal with ********, not Lipozem.
  
  I learned about Lipozem on or about January 25, 2025, in a video featuring ********* **** and his wife. I tried to find the video again to refresh my memory about its specific ingredients, but I couldn't locate it. I recall that ******* touted Lipozem as containing four ingredients found in a Japanese diet;the recommended dosage was one capsule at bedtime, and he created a sense of urgency to order more due to supply chain issues. On January 25, 2025, I placed two orders: six bottles at $49 each, totaling $294, plus $23.71 in taxes, for a total of $317.71; and nine bottles at $39 each, totaling $351, plus $28.31 in taxes, for a total of $379.31, for a total of $697.02. from Lipozem (Buygoodswas listed on my credit card transactions). Shortly after my order, a Lipozem representative called, urging me to stick with the product as the best results would be realized in months five or six.
  The fifteen bottles of Lipozem were delivered in a flimsy plastic bag on
  February ******. The poor packaging could have damaged the plastic bottles; I do not recall if they were sealed. I remember that the bottles listed three ingredients, and the dosage differed from what was advertised, and the bottles lacked sufficient cotton or other packing material to protect the contents.
  
  On February 3, 2025, I repackaged the unopened and unused bottles in a sturdy shoebox-sized box. On February 4, 2025, I paid for shipping to Lipozem, ****************************************, in accordance with Lipozems return policy to receive a full refund. I notified Lipozem and Buygoods support of the **** tracking number. The package was picked up at the postal facility at 12:22 p.m.on February 7, 2025. ******** issued partial refunds of $294 and $351 on February 11, 2025. I am still trying to recover $23.71 and $28.31 in taxes through the dispute process with Discover.
  
  Lipozem continues to send multiple sales emails almost daily. I am not interested in your product. I want the Lipozem/Buygoods situation to be resolved with a full refund of my money. I cannot find the website with the video featuring ********* **** and his wife, but I am almost sure it did not mention Buygoods.
  
  If you require additional information, please email me. I appreciate your help.
  
  
  Kind regards,
  
  
  
  ***** E. ******
  
  cc: Discover Card
  
  Attachments:
  Lipozems full refund policy.
  Receipts for Lipozem from ******************** on January 25, 2025.
  On February 3, 2025, I emailed ********************************** and ******************** with Refund Request in the subject line, as per Lipozems Refund and Returns Policy.
  **** receipt for Tracking No. *********************, dated February 4, 2025, at 8:37 a.m.
  On February 4, 2025, I emailed ********************************** and ******************** to notify them of the **** tracking number.
  **** notification that the package was picked up at a postal facility in ********, **, at 12:22 p.m. on February 7, 2025.
  Buygoods notifications of refunds minus taxes on February 11, 2025.

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  II purchased 6 bottles of Lipozem as well as the 9 bottle upgrade as the cardiologist/developer Fr. ****** **** encouraged due to supply chain issues and need to take daily/consistantly on 10/27/24 - received 11/13/24 AFTER talking with my "assigned coach" - ***. Who gave me his phone # and was to call him anytime for support/instructions. He never answered again or called. He instructed that I needed the additional supplements of gut health/health greens. There is a 180 day full refund time frame and I started within a 60 day period contacting ****************** that billed my **** for ALL supplements. They denied return for full refund. I finally got refund info at a ********************************** site & returned all the full/empty bottle/containers. Tracking #'s of 2 boxes prove through **** that boxes were retrieved by Lipozem *** on 2/18 & 2/21/25. Total cost is $1.532.93 - 6 bottles=$313.11/9 bottles=$373.82/gut health=$846. (The Gut health receipt is only on my **** statement) I was very hopeful-no results noted on my end. NOW I feel that this is a scam and don't know where to turn after multiple emails to Lipozem with no results yet! I have also read other customers feel scammed and I want to report this company in hopes that other customers wouldn't have issues with promised coaching/supplement results/Returns. When I wanted to check on order/product supposrt on their website I was transferred to *********, but I was billed through Buy Goods. I'm confused & I will be contacting my **** re: false advertising on Lipozem's end with no refund yet/Difficulty in contacting Customer support there. Again, I fear this is a total scam. Thank you for your time!

  Customer Answer

  Date: 03/17/2025

  Hi, ******* *******:

  If you are in charge of my complaint #******** - I appreciate your contacting the Lipozem *** for my refund. I had attempted to contact Lipozem multiple times and was transferred to the ************ of which was only offering me portions of the advertised refund. They emailed me several offers of only a percentage of my purchase and I was told via an email that I was definitely eligible for 100% refund within the 180 day trial period. I feel that both the Buy Goods *** that appeared to handled the billing portion of the transaction and the Lipozem *** are at fault. I believe the Cardiologist that I mentioned in my 1st letter is very misleading in his instructions in the video as there is 2 different suggestions on how/when to take the capsules as well as the difference explained on the bottle and the stress he placed at a very lengthy video re: the need to order more due to supply chain issues. The poor contact from the assigned coach was totally inexcusable as well. That therapy is an added expense that isn't met by that crew. Having said - maybe repeated myself - I need to relay to you that I have received a full refund, of which I know I wouldn't have gotten without your help. I am grateful and appreciate your assistance. This means much to me as I AGAIN made a mistake by believing in people and their VERY false promises. I DO feel that Lipozem is a scam as well as their "staff" and hope that others are taken care of as you took care of me when I was misled. I am gullible too often - trusting a cardiologist - Wrong on my part. Thank you and your crew!!

  Sincerely,

  ******** ******

  Customer Answer

  Date: 03/17/2025

  Hi, ******* *******:

  If you are in charge of my complaint #******** - I appreciate your contacting the Lipozem *** for my refund. I had attempted to contact Lipozem multiple times and was transferred to the ************ of which was only offering me portions of the advertised refund. They emailed me several offers of only a percentage of my purchase and I was told via an email that I was definitely eligible for 100% refund within the 180 day trial period. I feel that both the Buy Goods *** that appeared to handled the billing portion of the transaction and the Lipozem *** are at fault. I believe the Cardiologist that I mentioned in my 1st letter is very misleading in his instructions in the video as there is 2 different suggestions on how/when to take the capsules as well as the difference explained on the bottle and the stress he placed at a very lengthy video re: the need to order more due to supply chain issues. The poor contact from the assigned coach was totally inexcusable as well. That therapy is an added expense that isn't met by that crew. Having said - maybe repeated myself - I need to relay to you that I have received a full refund, of which I know I wouldn't have gotten without your help. I am grateful and appreciate your assistance. This means much to me as I AGAIN made a mistake by believing in people and their VERY false promises. I DO feel that Lipozem is a scam as well as their "staff" and hope that others are taken care of as you took care of me when I was misled. I am gullible too often - trusting a cardiologist - Wrong on my part. Thank you and your crew!!

  Sincerely,

  ******** ******

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two bottles of Lipozem from this lot. Was then told by my doctor I am unable to take it. Was assured of a refund if required. Contacted the business, have had no response to my request to return the items. This is the email I sent:Opened by:***** ***** on Sun February Assigned to:BuyGoods Support Last Message:BuyGoods Support on 2nd February BuyGoods Support resolved this conversation Sunday, February 2nd, 2025, 11:59am EST Hi Maree,Thank you for reaching out to us.I understand your concern regarding your refund request, and I apologize for any inconvenience this may have caused. Unfortunately, this issue falls under the scope of our dedicated team from Lipozem, and we are unable to assist directly. However, Im happy to provide you with the necessary contact details so you can get the support you need:Maree for all customer service-related issues regarding ********************, we kindly advise you to contact the vendors internal customer support team directly. You can reach them through the following:Email: ********************************** Phone: *************** Please feel free to reach out to them, and they will be happy to assist you further with your inquiry. We are always here for you, Maree. :)Best Regards,Roz BuyGoods Support Website: ******************************: ******************** Phone: ************ Bus. Hours: Mon-Sun 10AM-7PM EST ***** ***** started this conversation Sunday, February 2nd, 2025, 1:23am EST Order number: 7IWZCA80 I ordered the above product but my doctor is not happy fior me to take them. I would like to return for a refund, as per your refund policy. Thank you, Maree Email: **************************** Phone: ********** Category: Returns and refunds

• Initial Complaint

  Date:02/14/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/31/2024 Date of transaction. I paid $313.84 for 6 bottles of Lipozem These pills were to assist with eight loss. I started taking them the middle of January 2024. For the 2 weeks that I took them I experienced diarrhea everyday. So, the other day I stopped taking them and the diarrhea stopped also. I still have 5 of the 6 containers unopened. I also did not lose anything at all. I would like a refund Thank you. *** ******

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three bottles of Lipozem in December for $207.00. It came with a 180 day money back guarantee. When I opened the second bottle I saw that had been previously opened and on counting the pills, 2 pills were missing. I contacted the company and requested a refund. They required me to return the unused product and empty bottle, which I did and documented. The product was received 1/27 and was told I should see a refund in 3 business days. I have not received a refund and the company is no longer responding to my emails. The order # was 7IWZAHF. The tracking # on the return was ********************** ******* Please help me get my refund and make the company uphold their refund policy.

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 6 bottles of Lipozem on 9/16/24. When reading ingredients on the bottle noted that it was not the same product that was spoke about in the info commercial. The info commercial said the product had Turmeric in it and there was none. I returned all 6 bottles to Lipozem on 9/30/24 via ****************************. I contacted Lipozem by phone on 11/18/24 asking were refund was and was told that received the product back on 10/3/24 and would escalate to supervisor who would call if there was a problem in 24 to ******************************************** 7-10 days. No call back received and no credit card credit received. Called again on 12/2/24 and updated that did not receive credit on credit card and ******* states that can see that I called on 11/18/24 and that it was escalated to a supervisor. ******* states that will fill out another escalation to the supervisor. I asked if I could speak with a supervisor now and ******* said "no". When asked I could not speak with a supervisor now, she would not answer the question. I asked why my credit card was not credited for the $310.17 on 10/3/24 when received the product back and ******* would not answer this question either. ******* then ended the phone call. I feel I have been SCAMMED!!

  Customer Answer

  Date: 12/11/2024

  Hello,

  Lipozem has reimbursed me in full! No further help needed! Thank You! **** ****