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Business Profile

Vitamins and Supplements

Lipozem

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order date 8/31/2025 Ship date 9/2/2025 Poor product. Full refund was guaranteed . No response to communications.

  • Initial Complaint

    Date:10/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Ordered a money back guarantee Lipozem supplement. I returned a couple of bottles (Order #**WZCVLH) and have never received my money back. I've have inquired a couple of times by email and received no response.

  • Initial Complaint

    Date:10/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a 9 month supply of Lipozem and then 3 months of two other supplements suggested by **** *****, their **** I paid all of it up front and on my CC by phone. I explained I was a diabetic and was told it would work great. After two months and no weight loss I packed up everything and shipped it back to the address i was given by customer support. I kept about 4 bottles our of the 9 month supply but sent all three pkgs of the unused, unopened bottles back on 8-5-25. I called several times to confirm receipt of the product to no avail since I did have a tracking number. I've tried calling customer support numbers and it always sends you to an attorney page you have to pay $40 to to speak to an attorney. I just want my 100% money back refund that was good for a year back. Very upset and very disappointed.

  • Initial Complaint

    Date:09/20/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received six bottles of Lipozem on March 24, 2025 for which I had paid $294. The delivery took much longer than expected, and I had requested a refund instead of waiting. The company very quickly replied to my emailed request and offered a refund of 10% of the price paid for my troubles, or I could wait until the product arrived and return it for a full refund. I accepted the 10% refund and waited for the product to be delivered. As the company offered a full refund, for any reason, within 190 days, when it finally arrived I decided to give it a try. But when after using it for two months it was totally ineffective for the promised weight loss, I wrote and advised them that Id return the unused product for a full refund of the purchase price minus the 10% that they had already refunded. That was on June 2, 2025. I sent similar requests on June 4, 6, 7, 10, and 13, August 25, and September 4 all with no reply whatsoever, not even to acknowledge receipt of my request.

  • Initial Complaint

    Date:09/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received LIPOZEM today 9 *****. I wrote you three months ago that I do not want this product anymoreand you guys sent me three more bottles and charged me. Id like to get reimbursed and I would not like you to send any more to me. very much ****** ********.

  • Initial Complaint

    Date:09/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received order number: *****, and I have contacted the company numerous times via email to request their return address, but they will not provide it. I have also tried calling the customer service number, and it is out of service. I am seeking an overnight return address to return the unopened, unused item, and they will not provide it.

  • Initial Complaint

    Date:09/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 13, 2025, I purchased two bottles of Lipozem from their official website for $167.99 (Order #J5F2M22E). The product was advertised with a 180-day no hassle money-back guarantee, promising a full refund if I was unsatisfied. I followed the usage instructions precisely but experienced no results whatsoever.I contacted the company via email three times (documentation attached) and received no response. I also attempted to use their online support link through **************, but was asked to pay an additional $5 to speak with a doctor. I declined, as I had already paid for the product and expected support to be included. I attempted to attach screenshots of that interaction but could not get it to upload.While my refund requests have gone ignored, I continue to receive promotional emails and texts from the company. I find this unacceptable and misleading, especially given their advertised risk-free guarantee.Additionally, *** read customer reviews indicating that ******************** requires all bottlesused, unused, or unopenedto be returned for a refund. This requirement was never disclosed prior to or at purchase. If a customer must use the product to determine its effectiveness, its unreasonable to expect them to return empty bottles.I am requesting a full refund of $167.99, in accordance with the companys advertised guarantee. I believe this is a fair and reasonable resolution, and I urge the Better Business Bureau to investigate this matter and hold Lipozem accountable for its promises.

  • Initial Complaint

    Date:09/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/2 place d order did not recieve product. Sent email asking if I could have refund . Its 9/4 still no product. Then on 9/2 they charged again my card for ***** I just want money back .

  • Initial Complaint

    Date:09/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I became aware of Lipozem from an online infomercial by a doctor (?) and his wife...said it contained turmeric which later found out it doesn't.....anyway I called March 6, 2025 7:35am and placed an order: 71 WZGHAC $313.85 and 71WZGHAK $317.05..... On March 7th at 6:00am I emailed ********************************** to CANCEL the order!!! At 7:02 am I received a response from ************************ that my order had already shipped with no mention of my cancel request....at 10:19am same day I received email from ******************** that I should contact Lipozem support regarding the cancelation request--which I had already done!. Since the website says 100% Satisfaction/180 day guarantee; I used the product for 3.5 months with none of the benefits the ad proclaimed. Email I sent 6/17/25 stating I was NOT satisfied and wanted a refund....never got a response!! I spoke to **** on the phone 6/30 and he said return all bottles for full refund...... 7/1 shipped **** certified mail all 18 bottles ---they received at ******************************* on 7/3.....7/21 ph call CS rep ****** could not find my account so I called back and got no answer---- same day I emailed support@lipozem again---where is my refund??? Still no response!!! 7/23 2:14pm spoke to ****** and he told me the cc refund would be issued immediately. 9/3/25 I have NOT received my refund.... what a total SCAM

  • Initial Complaint

    Date:08/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product for weight loss in February of 2025. Spent 219 dollars on 3 bottles of weight loss medication. After 6 weeks of the product not working, I reached out to them and they offered me a 50% refund. I said no, I want the full refund. I contacted them several times until they agreed to the full refund. They told me to ship back all the bottles, used or new and I complied. They also asked that I put a RMA number on the outside of the box as well as inside. I complied. 2 and a half months have passed. I have emailed SEVERAL times and I have not gotten a refund. I contacted my bank about Lipozems money back 180 day full refund policy and the bank told me they can only go back 60 days for disputes.

Lipozem is NOT a BBB Accredited Business.

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