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Business Profile

Tree Services

JRB Tree Service & Stump Grinding LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not recommend this company. Not only did the Owner of the company make odd passes at my daughter (I still have the texts), but they also are extremely dishonest in pricing.

    I have text messages from where they charged us 1,500 to clear our bushes with the promises that if they maintained the bushes that the price would be significantly lower. When they sent the last quote, they informed my wife it would be 800 bucks, no where did they say or make that would be 800 per side.

    When they sent the information to my wife, they made it seem like it would be 800 bucks to have the job done. Never once did they mention 800 bucks for me and my next-door neighbor. Had this been clear we would have never agreed to this price. (I have the texts)

    I have now paid 3 times to have the same stump removed and it still is not removed. Now some of this I place squarely on my wife for being gullible and trusting this company, however there was Zero reason for the dishonesty.

    This was 100 bucks more than the first time, and the amount of work was far less. More important, the job is so badly done I had to hire a new service to correct the work they did.

    The last time they were to remove some stumps, they did not get to it, and they still billed us the full amount, with the promises they would come back and take care of it.

    When you try and call to get the problem rectified, they make excuses and refuse to talk to you.

    I tried to work with them and not make this public, but when all I hear is excuses for why, and them refuse to actually listen to me on the phone, it is clear they are used to this scam.

    I strongly advise people to find a different service.

JRB Tree Service & Stump Grinding LLC is NOT a BBB Accredited Business.

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