Complaints

This profile includes complaints for Xtreme Roofing & Construction's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Xtreme Roofing & Construction

  147 Parliament Loop Ste 1001 Lake Mary, FL 32746-3560

  
• 

  Xtreme Roofing & Construction

  Fort Myers, FL 33908

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  Xtreme Roofing & Construction

  Fort Myers, FL 33908

• 

  Xtreme Roofing & Construction

  Fort Myers, FL 33908

• 

  Xtreme Roofing & Construction

  Fort Myers, FL 33908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract for a deck repair was signed and first payment made 5/15/24. Contract states deck is estimated to take 2.5 to 3 months depending on acts of God and permitting. Permitting was approved 7/30/24. It is now 2/3/25 and I haven't been able to get in touch with the leadership contacts at this company for over week to discuss an additional change order after we had been promised there would be no additional change orders. It is our continued experience to be completely frozen out of contact with the people who have initially made promises to us.Salesman **** ****** Junior told us he was an expert estimator and that he had been doing this his entire life and was extremely confident on the estimate and promised timeline and he would always be reachable at any step of the project.He has failed every promise he has ever made us and refuses to return our calls even after requests are left with him, numerous field employees, and his front office.During demo I was told it may be more involved than they thought and then communication dropped. During which time I inquired more and was waiting for an estimate for the proposed work.The work was completed without my knowledge and the next correspondence was a $22,000 change order invoice email for work that was already completed without my permission, demanding payment immediately. The original demolition quote was for $18,800, making the change order more than double the original quote.We were emailed and physically presented and pressured to sign a "certificate of completion" 12/6/24 even though the project was not complete and we had not walked it with them as stated. We did refuse to sign, but they continued to pressure.There are a lot of other issues, but not enough room to write them. To sum it up, there was continuous misinformation, false promises, lack of communication resulting in delays, and work completed without permission.

  

  Business Response

  Date: 02/07/2025

  Mr. *********,

  We understand your frustration and want to assure you that our team is actively working with you to resolve the concerns regarding the change order. The additional work required was due to unforeseen structural damage, which is necessary to pass inspection. Our team has been in consistent communication to explain why this change order is essential, as rotted structural wood must be repaired by a licensed GC before the project can move forward.
  

  We recognize that change orders are never ideal, and we regret that this situation has caused frustration. However, due to the nature of the issue, we cannot simply walk away from the project, as the open permit requires completion and inspection. Our owner has personally reached out to you in an effort to find a resolution, and we remain committed to working together to move forward in a positive manner.
  

  Please let us know a convenient time to discuss this further so we can work toward a solution.

  Customer Answer

  Date: 02/08/2025

   
  Complaint: 22895252
  
  I am rejecting this response because:

  We appreciate your response, but it doesnt seem to address the issues listed in the complaint, as the change order was not the issue. We made it abundantly clear through texts to Kleanthe, emails to ******, and face to face to ******, that we would not move forward on this project without speaking to either **** *** or Sr. **** *** received an email on 1/30 stating such and has still failed to reach out. If we had received a call to discuss we could have moved forward, but we couldnt get a response until we submitted a complaint to the BBB and terminated our contract.
  

  This termination is because XRC has failed to deliver on numerous issues, including inaccurate deadlines and providing false information as to the status of materials and progress. The predatory and fraudulent behavior as outlined below provides more insight into why we had to terminate the contract.
  

       - XRC performed work on our house without our permission and without providing us any details or a change order prior to the work being completed. We did not receive a phone call or any preparation for this surprise bill that was emailed to us. XRC then demanded payment to be made immediately, speaking to us in a threatening way. The cost of the change order was $22K - 120% of the original demo quote. After extensive discussion, XRC brought the unapproved change order down to $20K which we paid in an effort to move forward and get the project done, after this was handled in a highly pressured and threatening way.
       - XRC attempted to coerce us into signing a Certificate of Satisfaction and Completion (attached) for the project, even though the project was not complete.
       - The 2.5 to 3 month proposed timeline seemed to be given to us as a fraudulent misrepresentation and not a realistic commitment. (Started 5/15/24, as of today 2/8/25 project has not been completed.
  

  Every project manager has told us that the company is a mess,going through a transition, and they were brought in to turn things around.****** was our project manager and then wasnt and then was again after a company shake up. We then heard the same things from ****** and Kleanthe.  We have witnessed the chaos for the better part of a year and are no longer going to let your companys turmoil affect our project.
  

  To say that we have lost faith in XRC would be an understatement. We would appreciate your coordination with us to have your dumpster and any remaining property removed. We have no further business unless you would like to discuss our experience.

  Thank you.
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 02/11/2025

  As of today, all materials and equipment have been removed from your property.

  While we understand your frustration, the delays in this project were primarily due to unforeseen damages, which we have previously communicated. These long-term issues with your home significantly impacted progress, and while our team did their best to navigate these challenges, we regret that we were unable to meet your expectations.

  We stand by the work performed and our efforts to resolve the complications encountered. At this point, we consider our involvement in the project concluded and wish you the best moving forward.

  Customer Answer

  Date: 02/21/2025

  Hi, 

  We have reviewed the second response provided by XRC and it fails to address any of the issues in our complaint. We have yet to hear from them directly addressing any of the concerns either. Instead, their response blames the project delays on "unforeseen damages" and "long-term issues." The first time we heard about any damages (the wood rot that was discovered on the knee wall) was on January 27th 2025. There was no damage discovered that we or XRC were aware of prior to January 27th 2025, hence the change order that was provided to us to address it. The permits were received in July of 2024, making the 2.5 to 3 month estimate of completion in October 2024. Another 3 months went by and it was still not completed. So the damage that is being referenced was discovered on January 27th 2025 and clearly had nothing to do with the delays in the project. 

  In terms of XRC's team navigating these challenges...it seems they were navigating internal challenges at the company (which they shared with us over and over again), not challenges that had anything to do with us. We have yet to even receive a phone call from anyone at XRC to discuss our concerns or challenges, yet they respond that they "stand by their efforts to resolve complications." 

  We do not expect a response, but wanted to provide the BBB with an accurate account of what is going on with this company from our perspective. We hope this will help future customers and protect consumers. 

  Thank you.

  Customer Answer

  Date: 03/10/2025

  Date Sent: 2/21/2025 4:03:37 PM
  

  Hi, 

  We have reviewed the second response provided by XRC and it fails to address any of the issues in our complaint. We have yet to hear from them directly addressing any of the concerns either. Instead, their response blames the project delays on "unforeseen damages" and "long-term issues." The first time we heard about any damages (the wood rot that was discovered on the knee wall) was on January 27th 2025. There was no damage discovered that we or XRC were aware of prior to January 27th 2025, hence the change order that was provided to us to address it. The permits were received in July of 2024, making the 2.5 to 3 month estimate of completion in October 2024. Another 3 months went by and it was still not completed. So the damage that is being referenced was discovered on January 27th 2025 and clearly had nothing to do with the delays in the project. 

  In terms of XRC's team navigating these challenges...it seems they were navigating internal challenges at the company (which they shared with us over and over again), not challenges that had anything to do with us. We have yet to even receive a phone call from anyone at XRC to discuss our concerns or challenges, yet they respond that they "stand by their efforts to resolve complications." 

  We do not expect a response, but wanted to provide the BBB with an accurate account of what is going on with this company from our perspective. We hope this will help future customers and protect consumers. 

  Thank you.

  

  Business Response

  Date: 03/10/2025

  We have had numerous discussions with management regarding your project, and we are truly sorry to hear that you are unhappy with the progress. We regret that you are now dealing with significant structural damages to your home, which, unfortunately, will result in delays. Please know that we have extensive documentation, including photos, to support the evidence of these damages.

  Despite our ongoing conversations, it seems we have not been able to meet your expectations. We are fully aware that the project has taken longer than anticipated, but there were numerous unforeseen complications once the stucco was removed. The entire area was found to be rotted, which contributed to the delays. According to your contract, these unforeseen damages are your responsibility, which is why we provided a change order to address them.
  While we understand your frustration, we are unsure what else we could have done to resolve the situation. Its truly unfortunate for both parties involved, and we wish the circumstances had been different. 

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 22895252
  
  I am rejecting this response because:

  Hi,
  I am rejecting this response, as it seems like it may be for a different customer.

  There was never any communication about structural damage to us and we arent dealing with any significant structural issues. You had brought the wood rot to our attention on the knee wall at the end of January,which has been repaired properly and to code. The delay on our project happened way before this came up. Permitting was approved in July 2024 and the wood rot was reported to us for the first time at the end of January 2025 so the project sat for seven months which was the cause of the delay.

  Im also not sure what ongoing conversations you are referring to, because I have never received a return call from your leadership,nor have you addressed any of the issues that we have shared.
  

  As you have been notified several times, the contract we had with you is null and void. Youve attempted to trespass on our property, misrepresented yourselves, and continue to operate with deceit.
  

  Please check your file and the information you shared in this response because it is not based in reality and does not accurately represent the facts of our project and experience with you - perhaps it is meant for a different customer. 

  And in terms of not being sure what else you could have done to resolve the situation a simple phone call and conversation might have been a good place to start. 
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:11/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract and provided a deposit ($13k+) in May 2024. Its been 6 MONTHS and we have a computer drawing (that anyone could have done with proper software) that isnt even close to what we discussed with the engineer. We met with the engineer for almost 2 hours and this guy took 3 months to give us the most basic drawing youve ever seen and left out major parts of the project we discussed at length. Mind you this project is less than 600 sqft and is a basic garage. Why it took 3 months to type some measurements into a software program is really beyond comprehension. We spent so much of our time and resources just trying to get someone to tell us when the drawings would be done. We were given 5 different dates for which the company NEVER met the deadline. Worse, they would let the deadline come and go and then we would have to follow up again. Keep in mind the drawings are just step 1 of the project. They have no idea what is going on. We were told by the sales person (*****) that we needed to get our deposit paid **** so we could be ahead of any hurricane projects. Then when the company continued to miss deadline after deadline we were told they have hurricane emergencies to deal with. We were told when we provided the deposit this project would take 8 weeks as we were well ahead of hurricane season. CANNOT get anyone in management to return my numerous messages for a phone call. It's been over a month of calls and messages and no one will get in touch with me but the salesperson. For the last two months we have attempted to understand how we can move forward with this company but without ownership even returning a message its very hard to give more money to people like this. Very untrustworthy and multiple reviewers over the last 6 months have been raising the red flag on this company. They do not pay their employees or subs and then liens are being placed on homes making the homeowner responsible for something that isn't their fault.

  

  Business Response

  Date: 11/19/2024

  Thank you for bringing your concerns to our attention. We understand your frustration and would like to address the issues youve raised while providing clarity on the timeline and processes related to your project.
  

  Project Timeline and Communication

  Initial Site Visit: On July 29, 2024, a site visit was conducted with the architect, and your sales representative *****. Following this visit, the architect and engineer began work on your drawings. Due to high demand, both professionals were behind schedule, a challenge we communicated throughout the process.
  Drawing Development: While architects and engineers typically require at least six months to complete drawings in the current market, efforts were made to expedite your project. On October 22, after a conversation with you regarding these delays, we explained the steps required to proceed, including finalizing energy calculations and engineered truss drawings after receiving the completed plans. You expressed understanding of this timeline at the time.
  Plan Review: On October 24, plans provided by the engineer were emailed to you. After no response, we followed up on October 28, at which time you requested elevation drawings for further clarity. These were promptly requested from the engineer and sent to you on November 5. We followed up again on November 7 to confirm receipt, and you indicated you would not proceed without hearing from management.
  

  Refund Policy and Contract Terms
  

  Per the contract you signed, deposits are non-refundable due to the costs incurred, including clerical time, site visits, and fees paid to architects and engineers for their services. These terms are outlined in your contract.
  

  Response to Specific Allegations

  Accuracy of Drawings: The engineer prepared the drawings based on the details provided. While we regret any discrepancies, adjustments can be made during the review process to ensure alignment with your expectations.
  Deadlines: While delays did occur, our team worked diligently to keep you updated. Given the industry-wide backlog, timelines have been extended across the board.
  Communication from Management: Management has been informed of your concerns and will address them directly. We apologize if there has been any perception of inaccessibility.
  Liens and Employee Payments: Allegations regarding non-payment of employees and subcontractors, as well as liens, are false and unnecessary. We operate with full transparency and integrity.
  
  If you wish to formally cancel your contract, please submit a written cancellation request as outlined in your agreement. This will allow us to address your concerns in accordance with the contract terms. Alternatively, if you wish to proceed with the project, we are prepared to address your concerns about the drawings and timeline to ensure you feel confident moving forward.
  

  We value your business and are committed to resolving this matter constructively. Please let us know how you wish to proceed.

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22570563
  
  I am rejecting this response because:

  How rich that THIS is how I FINALLY hear from management?Who knew all I had to do was write about my experience to the BBB? Love how you just skim over the fact that now youre saying it would be 6 months. Obviously its my word against yours and I was naive enough to take your word for it,like why would these nice people lie right to my face? Maybe it will take longer than 8 weeks but certainly not 6 months just to complete step 1. You guys are snakes. Your own office staff couldnt figure out why it was taking so long! We put down our deposit on May 20th. Patiently waited 2 months for your engineer and was promised drawings on 5 different dates and no accountability when those dates came and went without drawings. Had to track you down every single time begging for information. Signed a bunch of documents allowing XRC to represent us for permitting and was told by the sales guy, ****** in June,we had an approved building permit. When I called the county they explained the process and that you cant even get a permit without a drawing. Your employees have no idea what is going on and clearly you dont either. Shameful. Ive reached out to the other reviewers on multiple platforms and IT IS TRUE about the liens. The main reason why we dont want to proceed. Again, you guys are snakes and cannot believe a word that comes from anyone at your company, especially your salesman, *****, who has zero experience with construction or putting together a contract. Every question was followed by a Ill have to get back you in which to no surprise, he never got back. He lied to us repeatedly after we moved forward with the contract, he said we would be able to specify after we got the drawings back and now is saying that the only guarantees going forward have to be written in the original contract. This is a contract plan with ZERO specifics that reads like a child is planning the build. No electrical, plumbing or air conditioner specifications. He also promised we would not pay a ***** over contract price to complete our addition. Not sure how that is possible without the garage door, air conditioning, plumbing or electric. Need to hire more experienced and professional people. We did not realize that we were going to be shunned by everyone in the company besides this salesman who is clearly in over his head.  
  I also never requested the site elevation, I said I do not want to proceed with anything and I was upset because I repeatedly asked your engineer and sales guy about how the buildings would look tied together and that I would need a visual and couldnt believe the engineer would forget that detail after I harped on it. It showed how disorganized and incompetent your team is. Your permitting person took it upon herself to ask the architect to do that even after I repeatedly told her I didnt want any more work being done until we heard from management. Left multiple messages with your receptionist and was promised a call back multiple times. It seems your business is more focused on getting deposits for new contracts than actually taking care of your existing clients. These are the words directly from your sales guy (*****). On numerous occasions he verbalized his frustration with management and told us that the son has taken over the business and is in over his head. STILL CANT GET YOU TO CALL ME! DO BETTER AND STOP TAKING ADVANTAGE OF PEOPLE!

  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 11/21/2024

  As stated previously, while we regret that the delays in the project development phase have caused you dissatisfaction, we must address your comments directly and clarify our position.

  As communicated previously, the drawings for your project are in their final phase, and we are prepared to move forward to the next steps. While we acknowledge and apologize for the delays, we have worked diligently to provide updates throughout the process. Any suggestion that we have taken advantage of you is unfounded, as our team has acted in good faith and with the goal of completing your project successfully.

  We respect your feedback and strive to resolve concerns, but we cannot condone the way you have spoken about our company and team members. While we understand emotions can run high during challenging situations, professionalism and mutual respect are essential to maintaining a productive relationship.

  Based on the feedback weve received from our team regarding your interactions, including inappropriate comments directed at staff and management, we do not see this relationship progressing further. If you no longer wish to proceed with the contract, we kindly ask that you submit a formal cancellation letter or email so we can close your file.

  We remain committed to providing quality service and appreciate the trust our clients place in us. While we regret that we could not meet your expectations in this case, we are confident that our team has handled your project professionally and is capable of seeing it through. Should you choose to move forward, we are ready to assist in completing your project.
  

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22570563
  
  I am rejecting this response because:

  No one in management will return my numerous phone calls. I do not want ***** on my job. Its pretty simple for all the reasons I previously outlined. Im not cancelling the contract because I will not surrender my deposit. If you dont feel you can work with us you can cancel the contract and refund us. If youd like to move forward someone should call me so we can discuss who my point of contact is as I wont work with someone that has caused so much frustration and stress.

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 12/03/2024

  Mrs. ******,

  We want to assure you that we are fully committed to proceeding with your project.

  Per your request, ****** will oversee your drawings through to completion, as this is her area of expertise. Once that phase is finalized, your project will transition to our Production Manager, **** **** who will take it forward from there.
  ****** will contact you today to outline the next steps and ensure everything moves forward smoothly. 

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired extreme roofing and construction to draw up blueprints for a porch addition and was told it would take 3 days after $1500.00 dep given. Check was written and after 3 weeks I still didn't have blueprints but excuses. I have been contacting them for 2 months to het my money back and am now being avoided

  

  Business Response

  Date: 07/22/2024

  We sincerely apologize for any delays and miscommunication regarding the reimbursement. The request required a review by higher management, which caused an unexpected delay.
  We have confirmed that the reimbursement is being processed this week, and should be received by the end of the week.
  Thank you for your patience and understanding.

  Customer Answer

  Date: 08/01/2024

  It has not been resolved.  I have not received my money yet

• Initial Complaint

  Date:07/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/22/2024, my wife and I entered into a roofing contract with Xtreme *********************************** we understood that the material would take up to 3weeks to be delivered in order to start the project. The sales rep ******************* that was over our project confirmed the material was in and that the roof would be installed. So, after about 9 weeks later (over 3months since the contract was signed) I reached out to the company to see what was going on. I was informed that my sales representee was no longer with the company and there was no date for my installation. I asked the company to void my contract in order for me to get another roofing company to do the job. (I had 3 days after the contract was signed to void the contract. At that time, I had no issue in the contract). After 3 months of signing the contract, no work was scheduled for my roof. ******, sales rep had set the project up to start 4 different days in which I took off work. The company never showed up or called with an explanation on why the project was not started. Finally on the W/E 6.30.2024 the company delivered a dumpster to start the work. Date to start was on 6.28.2024. It was raining so it was postponed. This is understandable. On July 1st a representee showed up to start the work and walked on my carport (Carport was to be coated with a sealant) **************** almost fell through the carport. This has caused more damage to this part of my roof. I have more damage now than I had before they started. I want my carport fixed and either the company honors the contract or fix my carport and void the contract in order for me to hire a more dependable roofing company. Please help!!! This has been total disaster and has gone on way too long.

  

  Business Response

  Date: 07/03/2024

  The roof installation, including the carport, will be completed by the beginning of next week. This timeline takes into account the necessary municipal inspections and a minor delay due to the Fourth of July holiday. The carport issue is minor and will certainly be addressed as part of the roofing work.
  

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21931799
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/10/2024

  Our team addressed the carport issue as per the customer's request. However, after receiving multiple messages from the customer expressing a desire to cancel the contract and being indecisive about proceeding with the full roof replacement, we determined it was in the best interest of both parties to terminate the contract.

  We have attached the termination letter that was sent to the customer yesterday. Additionally, we have contacted the financing company that approved the funding to confirm the cancellation of the loan, ensuring the customer will not be responsible for any payments. The in-progress payment we received is being returned to the financing company, and no further payments will be required from the customer.

  We hope this clarifies our actions and addresses the concerns raised.

• Initial Complaint

  Date:02/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Company did a job for Xtreme roofing about 3 months ago removing and installing some windows in a residential complex in *********. Since November we have been waiting to collect the money they owe us for the work done and they have not paid us anything. Every week they tell us that they are going to pay on Fridays and it has been a lie. They play with people's time, work and money. They are not responsible. They owe us almost $10,000.

  

  Business Response

  Date: 02/02/2024

  Hello,

  We have maintained ongoing communication with the subcontractor, informing them that the customer has not remitted payment for the work carried out. In accordance with the terms and conditions outlined in our subcontract agreement, payment to subcontractors is contingent upon our receipt of payment. The subcontractor is fully cognizant of this policy. Moreover, in a gesture of goodwill, we provided them with a financial assist of a few thousand dollars, even though it was not a mandatory obligation on our part.

  Regrettably, due to the dissatisfaction with the subcontractor's performance, we have engaged another subcontractor to finalize the remaining work. This decision was made to address the customer's concerns and uphold the standards expected in our projects. Once payment is received for the overall job, the subcontractor in question will also receive their compensation. We understand the complexities of this situation and appreciate everyone's cooperation in navigating through it.

  Thank you.