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Business Profile

Collections Agencies

United We Collect, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for United We Collect, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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United We Collect, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several attempts have been made to contact customer ********************** and several messages have been left, beginning May 12, 2025 through Aug. 7, 2025. No return phone calls have been received. When calling the customer ********************** number, there is an extended wait time, which eventually disconnects. On June 6, 2025 we were able to connect with an agent. She was extremely rude, repeated the same comment over and over again, and was unable to assist. The next attempt was on June 8th where we spoke with an agent who said one of the claims was not forwarded to insurance and told us she would send a form to complete. She never did. We called again several times, and emailed. Instead of receiving any help, we receive multiple invoices each month. The invoices are not always identified as United We Collect. Sometimes they say customer **********************. They have six different account numbers, although there were only three transports. We believe this is an intentional attempt to confuse the customer. We receive nine invoices per month with different names, but each has one of the account numbers listed above. This is a deceptive practice. This practice is also discriminatory towards elderly customers. We would like to be able to resolve the accounts by: (1) clarifying accounts and numbers; and (2) making monthly payments. We have been making payments but we do not believe they are being recorded correctly.

      Business Response

      Date: 08/20/2025

      Dear BBB and Consumer, thank you for contacting our office with regards to your questions and concerns. We have reviewed your information and can confirm that there are only three accounts on our system, and that the only mailings we have produced are the required Consumer Financial ***************** "Validation Notices", this can be a little confusing as we are required by law to send a separate notice for each account, and also two "new balance statements" that were generated as a result of the payments you have made on these accounts. We also see that you did receive the provider requested Assignment of Benefits Signature Form, completed it, and it was received in our office on 06/30/2025 - this was delivered to the original healthcare provider as needed for any insurance processing needs on your behalf. 

      Please note that we can only address files that are here in our offices management system, and if the provider is billing you for other accounts, we would have no knowledge of these other activities. For the accounts we have on our system, we will deliver an original copy of your itemized bill for each account, displaying all charges, and all credits that have been applied to date. As future payments are received and applied, our system will automatically generate a new balance statement for your records. If you would prefer, we can withhold these automated statements, and you can manage your payments independently, please just let us know what is best for you. 

      If we can still assist further in any way, please feel free to contact me toll free at *************************, Thank you again for your communication, and I hope this helps to provide a better understanding of the circumstances.

       

      Sincerely,

       

      *** *****

      Manager

       

      Customer Answer

      Date: 08/23/2025

       
      Complaint: 23758319

      I am rejecting this response because:

      please see the attached invoices. 6 different invoices with 6 different account numbers. 


      Sincerely,

      *** ****

      Customer Answer

      Date: 08/23/2025

      Additional invoices 

      Business Response

      Date: 08/29/2025

      Dear BBB and Consumer, we are in receipt of the additional documents and can clearly see that you are combining statements from the original providers billing service, a State Farm document, and the statements associated to the three accounts we have within our service. As mentioned in our prior response, we can only address the three files we have within our system, and to the best of our knowledge these are the only three accounts you have at this time. You indicated that you wanted contact as a result of your submission to the BBB, and that is exactly what we are doing here in these responses via the BBB portal. We also provided you with our direct contact information if you would like to share a dialogue of the accounts, and how you would like to address them.

      We also received your two handwritten letters of dispute, and in response the documents that validate the accounts were mailed to your residential address yesterday, 08/28/2025. Due to the dispute of the debts, and the subsequent validation we have mailed, we will continue to hold the activity of these accounts for thirty days allowing you time to review the records provided. Please note that the provider has confirmed the accuracy of the three accounts, and also advised us that your health insurance carrier directed their payments to you (the subscriber), not the provider. Please feel free to contact your insurance carrier for these specific payments associated to the dates of service involved.

      We continue to be available toll free at ************** if you would like to discuss the accounts further. Please note that this is a communication from debt collector, in an attempt to collect a debt, and any information obtained will be used for that purpose.

      Thank you, and have a pleasant weekend.


      Customer Answer

      Date: 09/06/2025

      I talked with Mr ***** yesterday. He stated that we would only receive one invoice moving forward with the three account numbers. It should be made clear that *** took the word of the ambulance company who stated insurance paid us for these claims. I offered to send the **** to Mr ***** but he stated that was not necessary. I warned Mr ***** that his client is unethical regarding their practices. They are still sending bills even though they have turned this account over to ***. They fraudulently stated we were paid when we were not. 

      Mr ***** stated that this matter would not be reported to collection so long as payments were made / which they have been. 

      The resolution does not address poor customer **********************, harassment, and attempts to intimidate the elderly.  Therefore I am not comfortable closing this case until we are assured of a resolution. 

    • Initial Complaint

      Date:06/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with VOLUSIA COUNTY - EVAC, I do not have a contract with UNITED WE COLLECT **** They did not provide me with the original contract as requested.

      Business Response

      Date: 07/03/2024

      Dear BBB and Consumer,

      I noticed that we also received an electronic inquiry from one of the credit bureaus prior to receiving this communication from the BBB, which at the time was confirmed with the original creditor as valid and due (which is what the bureau requires during such inquiries), that was updated accordingly on 07/01/2024. However, in response to your additional BBB inquiry we have elected to close the account(s) on our system, and code them to be removed from your credit bureau report(s).Please allow up to fifteen days for the removal process to occur, and have a pleasant holiday.

    • Initial Complaint

      Date:05/29/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with United We Collect IN, I do not have a contract with LAKE COUNTY EMS I-PP, they did not provide me with the original contract as I requested.

      Business Response

      Date: 05/31/2024

      Dear BBB and Consumer, we have no prior contact on record with the consumer, and had not received a dispute or inquiry of the account until this communication. In addition, just yesterday we received a dispute via the ************* as a result of the consumer disputing the listing directly with the Bureau itself. We have completed a review of the account with the original provider / creditor, and even though we have confirmed that the emergency services were provided to the consumer in 2020, we have elected to close and remove the account as a courtesy to the consumer. Please note that it may take up to 30 days for the item to be removed from the *************(s). Thank you for your inquiry.

      Customer Answer

      Date: 06/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/12/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****************. I do not have a contract with United We Collect, Inc, they did not provide me with the orignal contract as requested

      Business Response

      Date: 02/13/2024

      Dear BBB and Consumer,

      Thank you for your communication with regard to the listed account. Yesterday morning we also received a ************* generated inquiry request for a status update, and after communicating with the original Creditor were advised that due to the age of the account, and the bankruptcy status of this creditor, we were to submit a removal of the item from the consumers credit report. The removal request was communicated to the applicable credit bureau(s) yesterday, which should result in the items deletion within seven to ten days. 

      If we can assist further in any way, please contact our office toll free at **************. Thank you again for your communication, and have a pleasant day.

      **Per Federal requirements: Please note that this is a communication from a debt collector, this is an attempt to collect a debt, and any information obtained will be used for that purpose.**

      Sincerely,

      ***

      Customer Answer

      Date: 02/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    United We Collect, Inc is NOT a BBB Accredited Business.

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