Complaints

This profile includes complaints for Auto Market of Florida, Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Market of Florida, Corp.

  2741 N Orange Blossom Trl Kissimmee, FL 34744-1373

• 

  Auto Market of Florida, Corp.

  690 N Semoran Blvd Orlando, FL 32807-3335

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18th I purchased a 2016 *** soul from auto market. Not even 6 weeks later the engine blew. At this point I found out they lied about the actual mileage on the paperwork. They had listed 199k and it was actually 206k. So they fought me the warranty wouldn't cover the engine cause I drove it 8k miles. I was like are you kidding me. Then after days of begging and pleading they honored the warranty. May 11 it all started. Mind you we have one car and we are self employed husband does construction no ubers would be affordable to all over central fla and move tools. They then stopped the repairs cause we couldn't pay the car payment and wouldn't do a payment arrangement because of mechanical issues. The following week we scrounged up the money and they started the repairs again. They get the car back. Now the ignition coil needs changed ( which we already changed before it went to the shop) I agreed and asked how much longer they said it was already installed and they just need to do the final test drives Thursday may 29th. Friday i call and check they say we are waiting for your approval. I told them I did approve it. So they said we will install it. what?! Tues check again its installed however now a small leak in the engine sending back to the shop that installed the engine. At this point I received a 3 day notice for my rent. Water lights are all behind. No food. June 9th ready for pick up. However car payment needs to be paid before pick up. Work a payment arrangement pay all the money we had 330. Go to the car lot cause still 3 months later no perm plate. Find out the car was reported stolen and they cant get a license plate. They decided to let us trade the car. We get another car ( cause they weren't giving us our money back). Front right head light not working and back left lughts not working all of them they say take to the mechanic we get there they say come back tomorrow we are closing. Ok. Next morning car doesn't start no crank no nothing. There mor

  Business Response

  Date: 06/23/2025

  Dear Ms. Gonzalez Barillas,

  
  

  Thank you for taking the time to share the details of your recent experience. We sincerely apologize for the inconvenience and stress this situation has caused you and your family. It’s clear that you’ve faced a number of challenges, and we appreciate your patience as we’ve worked through the process.

  
  

  We understand your current concerns with the lighting issues, starting issue, and pending tag situation. Our goal is always to provide reliable vehicles and responsive service, and we're committed to helping resolve the outstanding concerns with your current vehicle.

  
  

  We invite you to schedule a service appointment at your earliest convenience so our team can fully inspect and address the reported issues. You can do this by calling our service department directly or replying to this message with your availability, and we’ll assist you with the scheduling.

  
  

  Please note: if the vehicle is still within any applicable warranty coverage or if the issues are related to recent service, we will prioritize this as a warranty or quality control matter.

  
  

  We also recognize the confusion surrounding the title and license plate, and we’re actively working with the appropriate parties to resolve this matter as quickly as possible.

  
  

  Again, we’re truly sorry for the difficulties you've experienced and are committed to making this right. If you have any further questions or prefer to speak with a manager, please don’t hesitate to reach out.

  
  

  Sincerely,

  Auto Market of Florida

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incorrect reporting of payments towards loan , and overcharged for a service I declined

  Business Response

  Date: 06/19/2025

  We have provided the customer with all requested documentation. She is currently disputing the outstanding balance reported to the credit bureaus. Below is a detailed breakdown of the account to clarify the balance: Vehicle Purchase Date: 04/13/2022 Purchase Price: $12,890.00 Down Payment: $1,200.00 Sales Tax: $867.50 Amount Financed: $12,557.50 The customer made a total of 10 payments. Of those payments: $1,022.21 was applied to principal $1,098.09 was applied to interest Subsequently, the customer relocated to New Jersey and opted for a voluntary surrender of the vehicle. After repossession, transportation, and resale, the following balance breakdown applies: Unpaid Principal Balance: $11,535.29 Accrued Interest (through date of repossession): $875.70 Late Fees: $82.61 Repossession, Transport, and Reconditioning Fees: $1,625.00 Total Account Balance: $14,118.60 The vehicle was resold for $3,838.00, based on the Black Book Wholesale Clean Price, which was provided to the customer. Remaining Balance Owed: $10,280.60 All credit reporting reflects the accurate status of the account. We are uncertain where the confusion may be coming from, but the documentation and breakdown provided fully support the reported balance.

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refusing to release title to automobile that was paid off in November2024. Which has caused me to be unable to use the car as collateral for a much needed loan in the amount of $10,000

  Business Response

  Date: 04/02/2025

  Thank you for reaching out. We want to assure you that this matter has been resolved, and the title for your automobile has been released. If you need any further assistance, please dont hesitate to contact us.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have been calling them since Wednesday of last week trying to move my payment date a week back because my payment cycle has changed. They keep telling me I need two pay stubs and bank statements. I keep telling them the change will take place this payment cycle so I dont have that. I gave them a letter with my supervisor and her supervisor name and email address even phone number. They told me that wasnt enough so even though I dont get paid this billing cycle and need them to switch the payment date so my car payment wont show late they wont do it. No one is calling me back and they disabled my car so I cant get my kids or my husband to work.

  Business Response

  Date: 02/03/2025

  We understand your concern regarding your payment schedule adjustment request. Our policies and procedures are outlined in the contract you signed, which requires specific documentation to process any payment date changes. As part of our standard process, we request two recent pay stubs and bank statements to verify income changes before making any adjustments.
  Since you mentioned that your new pay cycle has not yet begun, we are unable to verify the change at this time. Once you have the required documentation, we would be happy to review your request. Until then, your payment schedule remains as agreed in your contract.
  Regarding your vehicle, please note that account status and payment timeliness determine system functions. If you require assistance with bringing your account current, please contact our team, and we will do our best to help within our policy guidelines.
  If you have any further questions or concerns, we encourage you to reach out to our customer service team directly.

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A bought a car and within 2 weeks the car had issues. Took it to the garage which was paid for by the dealership. A few days later the car stopped in the street. It had to be towed. So I went to the dealership to return the car because 1) it had been less than a month and 2) the car was malfunctioning to the point where it had to be towed. The car has been returned but the dealership does not want to return the down payment I had made on the vehicle. I also dont want this to affect my credit score. The dealership told me I had to wait 20 days before they remove it from my credits.

  Business Response

  Date: 12/21/2024

  Thank you for sharing your experience with us. We value your feedback and want to clarify a few points regarding your situation.

  
  

  As a dealership specializing in pre-owned vehicles, we understand the importance of providing peace of mind to our customers. This is why we offer a warranty of 2 years or ****** miles on all our vehicles. This warranty covers potential repairs and ensures that you are protected should issues arise.

  
  

  Regarding the return of the vehicle, we must adhere to policies and financial agreements. When a vehicle is returned, it is considered a voluntary repossession. While this is a customer's choice, it does impact credit scores, as reported by financial institutions. Additionally, per our policy, down payments are non-refundable, even in cases where the vehicle is returned.

  
  

  We sincerely regret any inconvenience you've experienced and are here to assist you with any remaining warranty concerns or questions about the vehicle. Please dont hesitate to reach out to us and well do our best to help.

  
  

  Thank you for your understanding.

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22719182
  
  I am rejecting this response because:
  

  The email says that it will affect my credit. 
  Sincerely,
  
  **** Chery 

  Business Response

  Date: 12/24/2024

  Yes , it will absolutely affect your credit .

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a car with a spare tire for another car that didn't fit when my wife was stranded at 2 am

  Business Response

  Date: 12/05/2024

  Thank you for your feedback. We understand how frustrating it can be to deal with unexpected issues like this. However, we want to clarify that our company does not promise or provide spare tires as part of the vehicle sale. This policy is outlined in the inspection checklist that you signed at the time of purchase, which our salesperson reviewed with you.

  
  

  We encourage all customers to thoroughly review their vehicle during the purchase process and let us know of any concerns at that time. If you have further questions or need assistance, feel free to reach out to our team directly.

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about my recent experience with Auto Market Florida regarding my car payment and the subsequent disconnection of my vehicle.I have consistently made my car payments, and I was surprised to find that my vehicle was turned off due to an alleged outstanding balance. When I accessed my online payment portal, it clearly indicated that no payment was due. This discrepancy has caused significant inconvenience and confusion.Moreover, I acknowledge my participation in the *** program as per our contract. However, I believe it is unjust for me to be penalized due to the lack of timely updates in my payment portal. I expect accurate and up-to-date information regarding my account to prevent such issues.I request that you investigate this matter promptly and rectify any errors in my account. Additionally, I would appreciate a written response addressing my concerns and outlining the steps you will take to ensure this does not happen again in the future.Thank you for your attention to this matter. I look forward to your prompt response.

  Business Response

  Date: 12/02/2024

  Thank you for reaching out and bringing this matter to our attention. We deeply regret the inconvenience and confusion you experienced due to the disconnection of your vehicle and the discrepancies in the online payment portal. Your concerns are very important to us, and we take them seriously.
  We are currently investigating this issue to identify the cause of the miscommunication regarding your account status and payments. Our preliminary review suggests that there may have been a delay in updating the payment portal, which could have led to the error. Please rest assured that we are working to resolve this issue as quickly as possible.
  Regarding the *** program, we understand your frustration about being penalized for circumstances beyond your control. As part of our investigation, we will review your account details and ensure that all terms of the contract are honored fairly.
  To address your concerns:
  We will verify your payment history and account status to ensure accuracy.
  Any errors found will be rectified immediately.
  We will enhance our systems to ensure that such discrepancies in payment updates do not occur in the future.
  In the meantime, if you have any additional questions or concerns, please do not hesitate to contact us directly.
  We value your business and sincerely apologize for any stress or inconvenience this situation has caused. Thank you for your patience and understanding as we work to address your concerns.

• Initial Complaint

  Date:11/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Auto Market Florida, Corp. they did not provide me with the original contract as requested. I demand this account be removed from my credit report

  Business Response

  Date: 12/02/2024

  Thank you for reaching out to us. Unfortunately, we have several customers with the same first and last name in our system. To ensure the privacy and accuracy of your account information, we cannot assume your identity or provide documents without additional details.
  Kindly reply to ************************************** with your full name and the last four digits of your Social Security number. This will allow us to locate your account and provide the appropriate response and documents.
  Thank you for your understanding and cooperation. We look forward to assisting you further.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why my car was disabled

  Business Response

  Date: 10/22/2024

  This was already resolved by the finance company 

• Initial Complaint

  Date:09/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a initial deposit on a vehicle of $400. The vehicle was a 2016 ***** 6. This deposit was to hold the vehicle while I gather the other $600. Due to personal reasons, I decided to not move forward with the purchase. I contacted the dealership to get my money back and was told a manager will give me a call. A manager has still not called me. This was all in early August of 2024. I have not signed any paperwork or contract so they can not legally keep this $400 from me. I have called several times and was told that a manager has reached out but no answer. It has been a month and still no response.

  Business Response

  Date: 09/29/2024

  Thank you for reaching out and sharing your concerns. We understand that you are upset about the non-refundable deposit, and we would like to provide some clarification on this matter.

  
  

  As per our company policy, which is outlined in the agreement signed at the time of placing the deposit, all deposits are non-refundable. This policy is in place because, once a deposit is made, we take the vehicle off the market and cease offering it for sale to other potential buyers. This ensures that the vehicle is reserved exclusively for you, and it incurs costs for us in terms of holding and preparation.

  
  

  While you mentioned not signing any paperwork or contract, we have a firm process in place where this information is communicated to every customer before a deposit is accepted.