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Business Profile

Storage Units

Your Storage Units

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented two storage units for over two years. Every month I would pay, locks would still be put on my units. I would have to call or go to the office every month to tell them to take them off. I even called monthly to tell them not to have locks on because I couldn't get there until after the staff would leave for the day. They would forget to still take the locks off and not even say sorry. Staff hours 9am-6pm, customer hours are from *******. One day I asked the staff to use a plug for my phone, they said yes and the next day my units were locked. I asked why and they told me to ask ******. I called ****** for a week without a response. I do online sales and lost thousands of dollars during the holiday season because I couldn't get inside my units to mail items out to my customers. Finally spoke with ****** and he said we are evicting you and you have 10 days to get out because you used the plug. I told him his staff said I can use it and he said I will use this as a training ******* Not using a plug is also not in the contract or posted anywhere. 10 days to get out included both units being locked, Christmas Eve and Christmas. This gave me 3 days to move two units in the rain by myself. I lost so much money because of this. Not being able to mail out items, had to rent three U Haul trucks, and getting the only storage units that I can find within three days all during Christmas with five kids. My online accounts are in the hole, and I have a ton of late items and bad reviews. I also emailed the company with no response at all. Yet, this place has people living in their storage units (I have proof) and I get kicked out because one of their employees told me I can use a plug. I even called the General Manager (*******) it took him awhile to even call me back and when asking questions and telling him what happened, he said you still have to go, there's nothing I can do and hung up in my face. This is not a way to treat long term customers or any customers.

    Business Response

    Date: 02/08/2024

    ************** rental agreement for Unit **** & **** was terminated per the terms of his signed rental agreement for Unit **** & **** at *************************************************, Kissimmee, ** *****. The violations have been documented and discussed with ************ on multiple occasions..

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business had had a rate increase, increase was kind of high. Storage is climate controlled many times i have sent email about the climate control not working, all the answer i received was that it was out and will be fixed which weeks later same issue. I then recently went online and noticed that we are paying more than what they post online for monthly rates. I think this is unfair to the people who been renting from them for a while and that the new renters pay less. 1 is that we all pay for climate control that never works and 2 the rates *************** that have been there and are paying more then new renters. Very unfair for Business the rates have jumped almost ***** in a year.

    Business Response

    Date: 01/12/2023

    We have actually tried to get a hold of this customer with the number we have on file, have left voicemails as well.

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