Complaints

This profile includes complaints for Aerostar Training Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aerostar Training Services LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aerostar Training Services LLC

  3954 Merlin Dr STE 3 Kissimmee, FL 34741-4506

• 

  Aerostar Training Services LLC

  1682 Hangar Rd Sanford, FL 32773-6825

• 

  Aerostar Training Services LLC

  4215 Lindy Cir Orlando, FL 32827

• 

  Aerostar Training Services LLC

  6601 NW 36th St Virginia Gardens, FL 33166-6922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a flight student at Aerostar training services. I took out a loan to pay for the school. I left March 7th, 2024. I had over $17,000 of funds not used in my training that I have requested a refund back to the loan company Meritize. In march of 2024 I requested the refund to the loan company. Aerostar said it would be 3 months until finalized. 3 months passed and no refund. I continued to email them and they stated the refund would then be finalized in September by email. The loan company stated several times over the past 10 months that Aerostar has not started the process of refund. August of 2024 was the last communication I have received from Aerostar. They wont return my calls or emails and wont refund my money. I have proof through email of our past communication. I have no access to the $17,000 that was remaining from my loan and still incurring interest and having to pay every month on money I have no access to and Aerostar is holding. I need Aerostar to refund all funds remaining to ********. ******** has stated they cant pull the money from Aerostar. Only Aerostar can refund the money. I need to get this situation corrected. I have waited 10 months and have lost faith that Aerostar will do the correct moral action of refunding my money.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attending a pilot course 12/4/2024 at aerostar and there were 2 parts. I completed the first part and was promised this was a 2 week course that is why I enrolled in the program. After the first part was done I was informed that the second part of the course would start in January. I will be out of the country in January and asked for a refund and was denied. The staff have been very unprofessional.

  Business Response

  Date: 01/06/2025

  Hello BBB, this customer of ours is a student in flight ********************** for an airlines A320 jet course. Ms ***** completed 90% of her training and then failed a ****** in which she was not able to continue until she retook this event and passed successfully. When a student fails and event, they are then required to pay for the additional training and then will be added back on the footprint once approved by the instructor to proceed. She decided to abandon her training at this point on her own accord. We have a very strict policy that once the training is paid for there are no refunds, and especially since she completed over 90% of the course. Once we were able to make contact with Ms ****** we informed her that we will allow her to return to finish the course within 60 days that the *** allows. She decided to add this complaint with BBB instead. Under our contract terms and conditions, she is not eligible for a refund. Please see attached for our supporting documents. Is anything else is needed, please let me know. 

  ****** ******

  ***********************************************************************

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Against Aerostar ********************* for Refund of ATP CTP Program Enrollment Dear *********** am writing to file a formal complaint against AeroStar Training Services, LCC in *********, *******, ***. On 9/27/2024, I enrolled in their ATP CTP program, paying $1320 via Credit Card. Unfortunately, due to a severe back injury, I was medically unable to attend the program. Attached are medical documents confirming my condition.I have made multiple attempts to contact Aerostar for a refund through email and WhatsApp since 10/23/2024 to date, but have received no response. Given these circumstances, I am seeking assistance in obtaining a full refund for the program I could not attend due to medical incapacity.Enclosed are copies of my medical records, proof of payment, and all correspondence with Aerostar.I appreciate your prompt attention and look forward to a resolution.Sincerely,Capt.Zain ******

  Business Response

  Date: 01/06/2025

  These customers request for a refund has been submitted to management for their review and consideration. We advised the customer that this process may take 90 days since all refunds are outside our policy. Mr ****** confirmed a class date and cancelled less than 30 days which left very costly expenses for his training for our company having to pay. Due to the circumstance that he provided regarding his medical condition, management agreed to review and provide a response as soon as able. However, as per contract and terms and conditions, we do not offer refunds on our courses due to the nature of the advance type training. Managment and Mr ****** have been in communication recently, so this complaint was not warranted. 

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22647991
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 1/12/2025 11:31:12 AM
  

  Dear BBB ***************,
  
  Thank you for bringing AeroStars response to my attention. While I appreciate the opportunity to clarify my concerns, I must respectfully highlight several inaccuracies and issues in their reply. Below is my response to their claims:

  1. Rescheduling and the Refund Policy
  
  
  AeroStar has stated that their refund policy, specifically the 30-day window, remains applicable despite my course being rescheduled due to visa-related delays. However, this rescheduling was approved by AeroStars own management, placing me outside of the 30-day refund window through no fault of my own. This rigid application of their policy fails to account for the exceptional nature of my circumstances.
  
  
  Other institutions in the aviation training field, such as PANAM and ATP, offer more flexible refund policies that consider personal emergencies or unforeseen events. AeroStars policy, in contrast, seems unreasonably rigid. I believe this approach undermines basic consumer rights and disregards principles of fairness and compassion, particularly when extraordinary circumstances like medical emergencies are involved.

  2. Legal Considerations
  
  AeroStars claim that their policies comply with Florida and U.S. laws may be true in general terms, but it does not absolve them of the obligation to consider individual circumstances such as mine. Specifically:
  Under Florida consumer protection laws and broader U.S. legal principles, policies of private organizations should not violate basic principles of fairness or disregard events beyond the control of the consumer.
  Matters such as natural disasters, medical emergencies, and unforeseen delays are often treated as exceptions in contracts under doctrines like force majeure or unforeseen circumstances.
  
  
  I request that the BBB investigate whether AeroStars strict policy aligns with these legal principles and if it adequately protects customers facing unavoidable hardships.

  3. Lack of Communication and Transparency
  
  Contrary to AeroStars assertion, I have not had meaningful communication with their management regarding my concerns. The only direct response I received from them came after I filed a complaint with the BBB. This delayed and reactive communication is far from the professionalism I expected from an institution of AeroStars reputation.
  
  
  Furthermore:
  AeroStar mentioned a 90-day policy in a WhatsApp message, but this was never formally communicated to me via email or in writing. It is unacceptable for such critical terms to be disclosed informally, after the fact, and without prior confirmation during the enrollment process.
  My follow-up email seeking clarification on this issue remains unanswered, further demonstrating their lack of transparency and customer support.

  4. Professionalism in Addressing Complaints
  
  AeroStars claim that my decision to involve the BBB was unprofessional is particularly concerning. As a customer, I turned to the ******************** after exhausting all other channels to address my concerns with AeroStar directly. Such language suggests an attempt to discredit my position rather than address the substance of my complaint.

  Conclusion and Request for Support
  
  In light of the above, I urge the BBB to review AeroStars policies and handling of my case. Their response has not addressed my key concerns, including:
  1.The lack of flexibility in their refund policy despite their approval to reschedule my course.
  2.The failure to consider exceptional circumstances, such as my medical emergency.
  3.The lack of communication and transparency regarding their policies.
  
  
  I hope this matter can be resolved in a way that reflects fairness and respect for customers facing unforeseen challenges. I remain open to further discussions and am happy to provide additional evidence if needed.
  
  
  Thank you for your continued attention to this matter.
  
  
  Sincerely,
  Zain ******

  
  
  Sincerely,
  
  Zain ******

  Customer Answer

  Date: 02/03/2025

  Reconsideration Request Unresolved Complaint Closure
  
  

   

  Dear [BBB Representatives Name],
  
  
  I am writing to formally address the closure of my complaint, as the underlying issue remains unresolved. I would like to clarify several key points regarding my case:

  1. No Refund Commitment: I have never been committed to receiving a refund, nor have I received any formal acknowledgment regarding such a commitment from the business.

  2. Businesss Lack of Responsiveness: Your last message indicates that you believe the business acted in good faith and made full efforts to resolve the matter. However, as evidenced by my attached emails and ************************ the business has been unresponsive to my concerns. To date, they have not provided any supporting evidence to substantiate their claims.

  3. 90-Day Policy Misrepresentation: The business asserts a 90-day policy, yet I was never formally notified of this during the process. If such a policy existed, clear and documented evidence should have been provided.

  
  4. Unforeseen Circumstances & Financial/Medical Hardship: My situation involved a natural calamity, an accident, and unavoidable delays in my **** application process. These unforeseen circumstances led to financial and medical hardship. Under principles of fairness and fundamental rights, I believe that my case warrants due consideration, especially given the nature of my emergency.

  
  5. Compliance with Timelines: Contrary to the businesss claims, I did not lapse any 30-day timeline. My accident and subsequent **** application delays occurred before any alleged deadline. Moreover, my request for rescheduling had already been acknowledged by the business at the time.
  
  
  Given these facts, I respectfully urge BBB to reconsider the closure of my complaint and ensure a fair review of the matter. I believe that a just resolution should account for both the businesss obligations and the unforeseen hardships I have endured.
  
  
  I appreciate your time and attention to this matter and look forward to your response.
  
  
  Best regards,
  Capt.Zain ******

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in ********* for 6 months. And I have spent over ****** dollars between hotel rent, transportation and food expenses.I paid Aerostar the total amount of ***** dollars. I have an email stating not to pay extra however they suspended me! My 737 training started 5 months later. I have physical evidence against Aerostar. I arrived at Aerostar end of June 2023 and I was told that my i-20/SEVIS status needed to be updated I was given an extension at the airport to finish my training by the end of August last year. I was told by Aerostar that there were no students to pair me up with plus the *** was broken. I handed over my passport with a stamp from customs stating that my M1 is valid till August 30th. I had to wait 5 weeks to start the ground training. We started on the 14th of August and finished on the 18th of August. However, Aerostar started my partner's training without notifying me. My sim partner told me Aerostar decided to do his training with someone else. My SEVIS status was still the same and Aerostar did nothing to rectify it! On the 12th of September 2023, my TSA was revoked due to my I-20/SEVIS status then I had to wait another month. I have pushed Aerostar to issue me another I-20 to renew my SEVIS status otherwise why wouldn't they do it from the beginning? I got my TSA back on the 26th of October which is after 90 days. On the 17th of November. I got my first scheduled date however towards the end of my training. Aerostar's CEO wanted me to pay for the **** and the check ride as well and waiting more than 3 or 4 weeks was not confirmed while I paid for the course in full plus an additional amount of 1300 dollars. Aerostar manipulated my training course and delayed me. Aerostar simply thinks they can do that without accountability! Aerostar should refund me in full plus pay the expenses of ***** dollars for 5 months of waiting for their training. My training was manipulated by Aerostar. however, I have shortened the report to fit in my report here.

  Business Response

  Date: 08/27/2024

  Our company cannot find this consumer in our system and do not have any record of them at our business. Please close and remove from our account. Thank you. 

  Business Response

  Date: 09/18/2024

  Please remove this complaint from our company account. All of this posters alleged evidence is not from our company. His attachments consist of his hotel bills, whatap messages to unknown people not employed by our company, and zero evidence of any wrongdoing or affiliation with our company. We appreciate the removal. Thank you. 

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled to Aerostar initial type rating of Boeing 737 with price 12,200 USD paid in advance. Training done on second week of May 2023, was quite on time and slight delay 3 days. Then scheduled for examination on May 19, 2023 but simulator having technical issue, the check was postphoned and I returned back home due to duty in current company and no next confirmation slot of the check. July 3, 2023 scheduled for another check/examintion, I arrived in Kissimmee July 1, 2023. Again the simulator having technical problem and the check canceled, another slot was on July 7, 2023 but simulator still inoperative. Aerostar was informed by me that my maximum stay will be July 12, 2023 due to no more money left (doubel flight tickets, hotel, and unpaid leave from company). July 11, 2023 evening Aerostar told me parts fixed but July 12 no examiner available for the check until July 15 of July 17 because Aerostar has no internal examiner but only contract one. The result of this enrollment is adding Boeing 737 in my license but due to this situation I don't have it, and my total cost more than double. I just want Aerostar refund my 12,200 USD back in good faith. CPT apps which should be given to me as a package after expired not be extended so I can't study anymore.

  Business Response

  Date: 08/27/2024

  Our company cannot find this consumer in our system and do not have any record of them at our business. Please close and remove from our account. Thank you. 

  Business Response

  Date: 08/29/2024

  Our company does not have this customer in our date base system. Please remove from our account. Thank you.