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Find a Location

Xcel Solutions LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Xcel Solutions LLC

      7700 Square Lake Blvd – Building 2 Jacksonville, FL 32256

    • Xcel Solutions LLC

      11655 Central Pkwy Ste 306 Jacksonville, FL 32224-2659

    Business ProfileforXcel Solutions LLC

    Testing Equipment
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.88/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Xcel Solutions LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Xcel Solutions LLC

        7700 Square Lake Blvd – Building 2 Jacksonville, FL 32256

      • Xcel Solutions LLC

        11655 Central Pkwy Ste 306 Jacksonville, FL 32224-2659

      Location of This Business
      7700 Square Lake Blvd – Building 2, Jacksonville, FL 32256
      BBB File Opened:
      10/22/2013
      Years in Business:
      9
      Business Started:
      8/1/2014
      Business Started Locally:
      8/1/2014
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Xcel Testing Solutions

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/04/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I wish to make a complaint against Select Home Warranty. Today I cancelled my service with them and was told they would be charging me a $75.00 cancellation fee. This is ridiculous if I would have know there was a cancellation fee I would have never signed up.I had another home warranty company and they did not charge me a fee when I cancelled.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jermaine C

      1 star

      09/21/2023

      I wouldnt do this its totally a scam I give them ***** dollars to do the practice exam while they took my money I couldnt finish it because of family stuff dont give them your Money at all said it was too late refund my Money Total Bs!!!!!!!!

      Xcel Solutions LLC Response

      09/26/2023

      ********, I will be happy to take a look at your account and your specific situation. Please allow a few days as we gather the necessary information.

      Xcel Solutions LLC Response

      10/12/2023

      ********, company policy is that any course that is opened is not eligible for a refund. The refund policy was stated at the bottom of your receipt when you enrolled. You were at 37% complete when you requested a refund. The Support rep who denied the refund over the phone when you called were just following company policy. This does not make us a scam. We take pride in our jobs and do the best we can everyday. That being said, while you are not eligible for a refund per company policy, we will still issue it. We understand that things happen sometimes and sometimes we need to **** the rules for our students. I hope your takeaway is that there are good people out there and that not every company is a scam. We wish you luck in all your future endeavors. You should receive your funds in a few days.

      Local BBB

      BBB Serving Northeast Florida & The Southeast Atlantic

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