Complaints

This profile includes complaints for Florida Roof Specialists, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Florida Roof Specialists, Inc.

  8535 Baymeadows Rd. Suite 21 Jacksonville, FL 32256

• 

  Florida Roof Specialists, Inc.

  2980 Hartley Rd Ste 4 Jacksonville, FL 32257-8202

• 

  Florida Roof Specialists, Inc.

  2220 County Road 210 W Ste 108 Saint Johns, FL 32259-4060

• 

  Florida Roof Specialists, Inc.

  4949 Sunbeam Road Suite #2 Jacksonville, FL 32257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Florida Roof Specialists to put a roof, gutters/downspouts on my home. Their salesman *******, sat at my table and told me they were a Veterans run roofing company and the job would be covered by my insurance company. I would only pay the deductible. He went up on my roof and had the whole roof chalked out by the time the adjuster came to look at the roof. It was later learned by a family member who worked for them a short time, that ******* actually damaged my roof in order for it to pass as damaged from the storm. They will be subpoenaed once FRS files the next set of paperwork to collect the lien they placed on my home. I was told I would be responsible for my deductible which turned out to be a lie. I now have an almost ****** bill for a 1518 sq ft home. I got 4 other estimates done before this took place all ranging from ****** to ******. My insurance company paid them ******. FRS did no extra work. There was no extra damage then what was quoted. They have double billed me. They have charged me for things along the way that they never did. Examples include solar panels being taken off and put back on my roof. I have the completed pictures on the documentation they provide to the county showing the roof was complete. There are no solar panels, but yet I was charged. I have pictures, videos, and factual information from my family member. They refuse to return calls and send the same invoices time after time. I finally heard from them after 6 months because its getting close to the time for the contractors lein to expire. I no longer play their game and stopped several months ago. I have everything I need and appropriate representation. We will see them in mediation.

  Business Response

  Date: 02/24/2025

  I would like to address your recent complaint and provide some clarifications. First and foremost, we stand by the integrity and professionalism of *******. He would never intentionally damage anyone's property.
  Regarding the issue with the invoice, there was indeed a mistake. The invoice incorrectly stated "solar panels" instead of the actual "solar pool heater" that was on your roof. We promptly corrected this error and apologized for the oversight. Per your instructions, the solar pool heater was not reinstalled, and this change was reflected in the revised invoice, which was sent to both your ***************** and you via email, as well as mailed to you on July 22, 2024.
  There have been multiple attempts to correspond with you. Our last direct contact was on July 18, 2024. We followed up with an email on July 22, 2024, including the itemized invoice, but we did not receive a response. Therefore, we mailed all the documents to you on the same day. Additionally, we attempted to call you on February 13, 2025, and left a voicemail.
  Please be reminded that your deductible and shingle upgrade is still unpaid. 

  Customer Answer

  Date: 03/04/2025

  This complaint was never addressed as the only email I ever received was the one indicating that this was closed. I sent FRS a list indicating what they overcharged, double charged and did not do at all. You indeed left various messages with numbers where you never respond to call backs. You sent me the same invoice 7 times. I will drag *******, the adjuster from Farmers and ****** into court to verify you had my entire roof chalked off according to the so called damage you did to file a false claim.  I had an estimate three weeks before ******* showed up and there was not the damage that you lied about. ******* said over and over how he could not wait to get a house in this community. You thought you were going to rip me off, but you picked the wrong person.  You forget my grandson worked for you for several months and can verify the accuracy of my information.  My attorney says your company has multiple ***** in counties all over Florida. Yet you say you have integrity. What a joke. I honestly dont know how you stay in business besides changing names and having to DBA. 

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 2, 2023 I signed a contract agreement for FRS (Florida Roof Specialists) to file with Citizens Insurance to have the roof examined and replaced following a severe storm with lots of winds. We were told ******* *****) that we only needed to pay the deductible and the insurance would cover the rest. When I asked, what if they don’t pay then the Roofing company had lawyers that would go after the insurance company. At the end of April 2024, I received notice of a lien on the property. I called FRS and was told that I didn’t have to worry, it was routine to file it until the insurance paid up because I had already paid my deductible. She pointed out the portion that it would become null and void saying this would happen when the bill was paid by the insurance. Now, they have filed with a lawyer for us to pay the remaining amount even though I was told twice by them that no additional funds would be necessary from me. I know that the roofing company is suppose to contact the insurance for a set amount and proceed after the amount is agreed upon. I feel that I should not have to pay the remaining amount.

  Business Response

  Date: 02/13/2025

  In order to protect our interests, a lien was placed on your property as a last resort after extensive attempts to collect payment from your insurance carrier. When you were given information by ******, she was not wrong to say the insurance company should pay the remaining balance, but they have not. We have made every effort to work with them, but it has now been nearly a year and a half, and unfortunately, the balance remains unpaid.
  Given the extended period without resolution, we find ourselves in the position where we must move forward with the next steps in the recovery process in order to recuperate the outstanding amount. We have been unsuccessful for months trying to reach your Insurance Company without success. We are unable to assist in resolving the balance if we are unable to reach your Insurance Company. 

  Customer Answer

  Date: 02/13/2025

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: 22923046

  
  

  I am rejecting this response because:  I was told twice that if the company was not going to receive the funds that my insurance company owed them, then they would sue the insurance company.  I don't feel that this is my bill because they need to collect from my insurance.  I paid the amount that I was required to pay.  I was repeatedly sent bills and was told at the company that the insurance hadn't paid yet.  They should sue to insurance not me.  

  
  

  Regards,

  
  

  ***** ******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 02/13/2025

  Ms. ******,

   

  We cannot sue your Insurance Company, we are third party to the claim. Please read the DOP Contract you signed as you are ultimately responsible for the balance owed to FRS. 

   

  You are with our Collections Attorney and I will not respond to anymore messages

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 27, 2024 signed a contract with Florida Roofing Company to have my roof ***laced due to wind damage. Approximately 2 weeks later a *** from ************************** inspected the roof and subsequently the company approved ***lacement. Florida Roofing ASSURED me that ALL costs would be paid by ************************** and subsequent 3 rd party checks were issued. The roof was ***laced on May 20, inspected and approved by City of ************** on May 30. Received and invoice from Florida Roofing which included the original cost of $17,900 PLUS supplemental cost of $8600. I confronted FRS and they sent correspondence confirming that the insurance company was responsible for the added costs. On January 9, received correspondence from *** that the insurance company was responsible (4th time ) and asked me to contact Citizens to process. Citizens responded that they had CLOSED the claim and no additional money was to be expended. On January 22, 2025 received a letter from ******** Law Firm stating that I was responsible for the added costs **** **** has been place *** my property. I DO NOT OWE ANY ADDITIONAL MONEY!! Further, there are 62 complaints that have been filed with the Florida Attorney with the identical situation and Florida Roofing Company is currently under investigation. I have volunteered to be an active participant and have ALL correspondence dating back to January, *************************************** this claim.

  Business Response

  Date: 02/13/2025

  We have previously attempted to reach out to your insurance company in numerous occasions to facilitate the payment for this matter, unfortunately, we have not received the outstanding balance. In order to protect our company's interests and ensure that the outstanding balance is settled, we have been required to place a lien on the property. Please understand that this action is a standard procedure under these circumstances, and it allows us to begin the process of recuperating the monies owed. At ths time, we have not only been denied the balance due from your insurance company but have not received the deductible portion of this claim which was part of your claim approval and the amount determined by your insurance company. Understand that we have been going back and forth with your adjuster for over a year and you had ample time to make arrangements for balance owed. 
  

  Customer Answer

  Date: 02/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22881483

  I am rejecting this response because: FRS was notified on 1/16/25 that the insurance company closed the Claim  and would NOT accept any additional charges from FRS!  On 1/22.25, FRS used ******** Law firm to file a notice that they would pursue collection and enforcement of the Lein for approximately $8600 plus their fee of $1,000 for legal costs. They claim that I OWE the amount yet there is NO correspondence from FRS confirming. Rather, I have multiple emails that confirm that the insurance company **** the extra amount and they WLL NOT pay. I have engaged Deeb Law Firm to resolve and have made payment of  $792.04 which represents the deductible less a credit from FRS on June 4, 2024!

  FRS is lying and I have MANY documents to substantiate my position. Unless FRS accepts the letter from Deeb Law firm proposal a settlement, the next step is court to litigate and dismiss the Lein through legal channels!

  I am 1 of 61 former customers who have filed a complaint with the Attorney General and ALL  have the same  problem with FRS. 

  Regards,

  **** *****

  Business Response

  Date: 02/14/2025

  Thank you Mr. ***** for your response.I will not be responding any further

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Florida Roof Specialist representatives came to my home and offered a free roof inspection. I was told there was a lot of wind damage to my roof. They asked for my homeowner's policy. After looking over the policy, I was told that my roof would be covered, and I would only have to pay my deductible. The insurance company said they would cover nothing. Florida Roof Specialists said, no worries we have attorneys we can recommend. Next thing you know, I have an attorney and a tarp on my roof. I was quoted by the attorney $750 for said tarp (in writing) and that I was in a good place for my homeowner's insurance to cover everything but the deductible. They are now trying to charge me $10,000 for a tarp, not a roof, and $35,000 for a roof. In the meantime, I got a quote from another roofing company to replace my entire roof for $17,000, because I declined the settlement from the insurance company which relieves me from my contract with the attorney and Florida Roof Specialists. I do not want this company anywhere near my home, as I have read the complaints on your site about the liens, the shotty work, and the extra charges after the work is done. I am currently being charged $10,000 for a tarp I can get anywhere for $50. My home is barely ***** square feet and the tarp only covered the small two-car garage. I can be reached at ************** anytime, any Thursday or Friday (I work in a hospital operating room 3 days a week with no access to a phone) Thank you for your attention to this matter,********* ****

  Business Response

  Date: 12/11/2024

  The homeowner disengaged with their legal team.  When we were notified, we verbally quoted the wrong price. The attorney also quoted a price.  Im unsure why the attorney quoted any price as they dont handle any actual work. Both prices were incorrect. We have reviewed the actual work done and the correct price is $1907.15.  We will send out an updated invoice immediately. 
  

  Customer Answer

  Date: 12/17/2024

  No, nothing has been resolved.  Was waiting on your response.  So I don't understand why you will close it. Have you reached out to florida roof specialist? Have they responded?

  What are you going to do to help?

  If any?

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had roof leak caused by 2 trees falling during a storm. I asked Florida Roof Specialists (FRS) Jacksonville,for repair estimate. Insurance company said the damage not covered. Damage included both roof & internal leaking on drywall inside the home. FRS did the estimate, representative told me it IS covered by insurance, & offered to help. This resulted in a notifying insurance company that we were going to take this to court.
  
  FRS Estimate came to about $48k. When it came time to do the work, they said they would not do internal work, only replace the shingles. FRS would not budge on this, although their estimate included this work. I needed roof completed before rainy season & agreed.
  
  FRS completed the re-shingling work. I asked for details costs based on the work they completed so I could use this as part of the settlement. FRS sent me a single number around $56k with no justification or details.
  
  A month or so after the repair, before settlement from the insurance company, they put a lean on the home for the cost of the work based on the original estimate they provided me and sent a letter demanding payment. On lien president of FRS swore that this was the cost of all the work. I found a way to pay nearly all of the amount of the lean, short of the total due by approx $5k. They removed lean.
  
  Negotiated settlement with insurance company resulted in a settlement of $40k. Lawyer received one third, I received a check for about $27k. Deposited. Found out late from attorney, that check included FRS as a payee. Bank accepted check.
  
  Received statement from FRS stating the total cost $56k & I still owed almost $20k. Asked for details. They went silent despite my calls.
  
  Two years later they sent a letter via attorney with a new total due associated with a total cost of $48k, no longer $56k. Showed them the lien, sent them payment for remaining $4k, less $1k documented damage by FRS during shingle replacement.
  
  They have not deposited check & again gone silent.

  Business Response

  Date: 11/26/2024

  Please see the enclosed response to Complaint Number ******** filed by *** *******.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roofing company approached 84 year old home owner stating storm damage from 2023 storm, convinced her to sign an agreement for them to file a claim. Put a 1400 sf roof on for $28000. The insurance has reached out to the company multiple times to adjust the claim as there are fraudulent charges and inflated prices as well as double charging. The roofing company refuses and has placed a lien against the homeowner and stated they will go after the 84 year old homeowner. Attaching some of the email chain but have additional documentations as well. Homeowner and insurance has already paid $8200 in supply fess. Roofing company is demanding over $20k more. This is in an area that was just hit by Helene and Milton, this company needs to be stopped before more robbery is made.

  Business Response

  Date: 11/04/2024

  The contract with Florida Roof Specialists (FRS) and **** ******* states “It is agreed upon the amount of the contract shall be based on the amount equal to full replacement cost value on the insurance scope loss including deductible and all upgrades, supplements, extra charges and/or settlements unless otherwise noted.” 
  As a State of Florida Licensed Contractor, FRS is under certain obligations to the Federal, State, County/local governments and municipalities laws and/or codes along with Florida’s Manufacturer Product Approval requirements and Manufacturer’s Installation Instructions. Insurance companies/adjusters often do not include required Florida Building Code items that are required but, nonetheless, must be performed or installed for inspection purposes. **** *******'s roof project (per the approved insurance scope) missed many required items which were included in a final “as-built” Xactimate estimate/supplemental invoice to the insurance company. 
  The insurance company, by way of the homeowner, was invoiced for a supplemental payment of those items not provided for in the approved insurance scope. In accordance with FL Law, a lien was placed on the property until the supplement payment can be resolved with the insurance company (which has taken up to a year in some cases). 
  Under Florida Law, FRS cannot legally represent **** ******* to their insurance company, in which, FRS have recommended they seek a public adjuster or attorney to do so. Please call the billing dept at ************** so they may further assist you.

  Customer Answer

  Date: 11/05/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  The insurance company has made multiple attempts to remediate these charges without any effort from the roofing company. There are charges included that are inflated, additional fees added to fees that are already "bundled", fees to work not done. This work was originally solicited to an 84 year old women without proper understanding to what was expected from her. Company has been misleading and underhanded. After further research of this company, it has been found that there are many complaints made to BBB regarding the company. They are unwilling to reach any agreement from the insurance company, which has reached out multiple times to the roofing company to discuss the fees.

  
  

  Regards,

  
  

  *** *******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 11/15/2024

  *** *******,

  Please reach out to the office at ************ and ask to speak to the General Manager (***) and see if we can assist you in resolving your invoice. 

• Initial Complaint

  Date:10/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Florida roof specialist and it took a year for them to get pull my work together, and a year of me constantly asking why things weren't getting done. I had to hire my own screen company to do the pool gutters and screen. I finally got the job finished thanks to myself repairing 2x4's and rotted wood so they could actually attach the gutters to it.******** ********* didn't want to pat them all they were asking for so I was instructed to hire a lawer on their behalf, got the name and number from them.Hired him per their recommendation..Lawer supposedly got ******** to cave cause they new they were in the wrong. Next thing I know there's a lein on my house saying I still owe them 3,000$plus. I've paid 3,050$ for my deductible and I shouldn't owe anything..I hired the lawer they're in bed with and I still have a lein on my house, which should have never been placed on my home,they did it knowing they're lawer had already settled with ********. If they didn't get enough to cover their fees and bill it's not on me!!I've paid all my responsibilities, had to do several of they're employees job to even get this done in a year or they would still be dicking around. Come to find out there's almost 30 complaints filed against this shady ran company. This lein on my house is unwarranted and appalling.

  Business Response

  Date: 10/21/2024

  *** *******,

  You signed a contract with FRS 11.02.23 and you made your first payment on 12.01.23 and we build your roof 02.12.24 so not sure how that was a year. As far as the 2x4 replacement, It is not possible to replace fascia or sometimes even see the fascia damage when a pool enclosure is attached to the home.  We were working with our Subcontractor to try and take care of the issue but you proceeded to hire somebody before we were able to repair the work. If the attorney you hired was not able to recover the full amount owed, this should have been discussed with them. 

  Customer Answer

  Date: 10/23/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:Maybe you should have done your research. It's been a year. Your team came out after the soffits were already out and supposedly fixed the 2x4's that needed to be done,it was not done properly and the gutter company could not put them up because of the rotted wood still there.They didn't have anything to attach it to because your guy's left rotted wood and the new wood they did put in didn't come all the way to the fasha. You said you couldn't get back out here for another week so I took matters into my own hands and repaired it myself and it was done right!And if it weren't for your sales guy **** following the whole process you might have got away with saying that.I have all our communication texts and photos. And your financial girl **** ***** had everything documented. She also had the lien packet ready to be squashed and said it should have never got put on in the first place because nobody read her notes that **** was hear to pick up some roof tiles for a manufacturer defect on them by ***** *******. Also you put the lien on my house after I hired the lawer your in bed with already had resolve from ********. I also come to find out that you put her on leave because she was helping clients get through this process with your shady roofing company. That's so wrong because ***** and **** were the only Grace in this process!If it weren't for those two I would have come for you sooner knowing ya'll were shady.I have been a subcontractor for 30 years and never have seen such gross negligence in my life. Osha needs to be a lot more present down here in Florida to stop companies like you!!!

  
  

  Regards,

  
  

  ******* *******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 11/07/2024

  Please see attached.

  Customer Answer

  Date: 11/07/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  
  

  Regards,

  
  

  ******* *******

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:09/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2023, representatives from Florida Roof Specialists visited our home, claiming our roof was damaged due to a storm. They assured us they would handle insurance claims and we'd only owe our deductible.After installation, we received a check from our insurance company to forward to our mortgage company and then to the roofing company. We also sent in our ************* August 2024, we discovered a lien had been placed on our property. The contractor had billed the insurance company an additional $16,190, over 50% of the initial approved cost of $26,333. This brought the total to a staggering $42,352 for a 2100-square-foot roof.The contractor never informed us about these additional charges, claiming they were dealing directly with the insurance company. They said they didn't receive a response, but why didn't they contact us? Additionally, they claimed they never received our deductible, despite our mailing it.We discovered that the insurance company had paid an additional $10,000 but didn't cover certain items. The contractor requested we send our deductible again, promising to write off the difference and remove the lien.Despite receiving all payments, the contractor sent us a final bill for nearly $6,000. They have not responded to our inquiries about the lien, excessive fees, or the promised "write-off."We have a recording of our initial conversation with the salespeople in our garage. They explicitly promised we would never pay more than our deductible.We would like a statement that this is paid in full and the lien removed from our home,!

  Business Response

  Date: 09/18/2024

  The contract with Florida Roof Specialists (FRS) and Mr. ******* states It is agreed upon the amount of the contract shall be based on the amount equal to full replacement cost value on the insurance scope loss including deductible and all upgrades, supplements, extra charges and/or settlements unless otherwise noted. 
  As a State of Florida Licensed Contractor, FRS is under certain obligations to the Federal, State, County/local governments and municipalities laws and/or codes along with Floridas Manufacturer Product Approval requirements and Manufacturers Installation Instructions. Insurance companies/adjusters often do not include required Florida Building Code items that are required but, nonetheless, must be performed or installed for inspection purposes. Mr. ********* roof project (per the approved insurance scope) missed many required items which were included in a final as-built Xactimate estimate/supplemental invoice to the insurance company. 
  The insurance company, by way of the homeowner, was invoiced for a supplemental payment of those items not provided for in the approved insurance scope. In accordance with FL Law, a lien was placed on the property until the supplement payment can be resolved with the insurance company (which has taken up to a year in some cases). 
  Under Florida Law, FRS cannot legally represent Mr. ******* to his insurance company, in which, *** have recommended they seek a public adjuster or attorney to do so. 

• Initial Complaint

  Date:09/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote for my roof to be replaced and ********************* gave me and my insurance the invoice. Once the job was completed. The total amount of the final bill changed after the fact and now they wont accept the check for the original amount invoiced to myself and my insurance company. They had to come back out 3 different occasions to fix issues they couldnt get right the first time. That led me to not trust their work. I live in a ********************************************************* as if I live in a 3500 square foot house. Its ridiculous. They shouldnt be calling themselves the real roof specialist more like the real scam artist. They come knocking on your door and taking advantage of the elderly. I live off a fixed income. This company should stop praying on us older folks. Ill pay for the original amount **** promised not the c*** they decided to tack on in the end. Seeing as they couldnt get the job right the first time on top of that! Stay clear of these so called specialists.

  Business Response

  Date: 09/11/2024

  ******************,

  Upon reviewing your file, I see where we have only received $1500.00 from you and your claim was approved for $18,508.83 and that includes your deductible and shingle upgrade that has not been paid either and the roof was built on 04.04.24. Your roof has a 5 year labor warranty so if there are any future issues, please call our office and open up a warranty claim.. 

  Customer Answer

  Date: 10/16/2024

  The amount below is the total for the whole repair roof, gutters and drywall! Your company only replaced the roof!! Not my drywall or my gutters. So payment for just the roof is warranted not the work you didnt complete. I continue to send a check for the full payment of just the roof and you will not accept it. The company needs to rework their math. ******************, Upon reviewing your file, I see where we have only received $1500.00 from you and your claim was approved for $18,508.83 and that includes your deductible and shingle upgrade that has not been paid either and the roof was built on 04.04.24. Your roof has a 5 year labor warranty so if there are any future issues, please call our office and open up a warranty claim..

  Business Response

  Date: 10/21/2024

  Mr. *******,

  You have the credits put back on the invoice if you look at it, you will see those credits. I encourage you to send the check that we returned because you continue to write "paid in full" on the check and that amount does not pay the entire insurance claim in the amount of $18,508.83. 

  Customer Answer

  Date: 10/22/2024

  I would like a revised invoice from the business with these credits. They are requesting the entire insurance claim and the full claim was not just for roof alone. The estimate includes the other jobs completed by other companies or contractors not the roofing company!!

  Customer Answer

  Date: 10/23/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22265318

  I am rejecting this response because: I would like a revised invoice from the business with these credits. They are requesting the entire insurance claim and the full claim was not just for roof alone. The estimate includes the other jobs completed by other companies or contractors not the roofing company!!

  Regards,

  ******* *******

  Business Response

  Date: 10/31/2024

  There will be no more credits as you have not paid all of the Insurance Money. 

  Customer Answer

  Date: 11/01/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22265318

  I am rejecting this response because: Im asking for a revised statement . You all mentioned in your response you gave me credits and I would like to see a revised statement showing said credits. I want to see the correct breakdown on cost for just the roof you replaced. 

  Regards,

  ******* *******

  Business Response

  Date: 11/04/2024

  Mr. *******, 

  I am going to have the billing **** send the breakdown again since it was sent to you on 05.17.24 at 12:21pm. 

  Customer Answer

  Date: 11/04/2024

  The invoice we received is still incorrect . Not sure whos doing the math but if you all actually picked up your phone and discussed the issues I have with your figures. Though every time my son calls he gets some lame excuses to why no one is available. 

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a roof insurance claim I was advised they work off the insurance claim and USAA allocated 27 thousand which was enough for roof if this size, ************ had me sign a contract which I did not know but I did not have to i and then they overcharged 20 more thousand for supervisor fees on a contract job. insurance does not pay supervisor fees on a contract roof and because my husband had passed sway a year prior I was unaware of this fraud, I had to refinance my home in order tto pay the difference, they give me complete run around and they have received payment and told me they have with letter from my new mortgage paying July 1 2024 they were paid in full and have yet to release the lien on my home I want my lien removed from my home I I will not press charges against the 2 employees that had me sign a contract and totally lied to me about working off the insurance claim. thank u ******************************* for estate of zRobert *******************

  Business Response

  Date: 08/16/2024

  **************,

  I do apologize that the Release of **** was not sent to you and you should have received it by now. Thank you, FRS