Complaints

This profile includes complaints for Florida Roof Specialists, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Florida Roof Specialists, Inc.

  8535 Baymeadows Rd. Suite 21 Jacksonville, FL 32256

• 

  Florida Roof Specialists, Inc.

  2980 Hartley Rd Ste 4 Jacksonville, FL 32257-8202

• 

  Florida Roof Specialists, Inc.

  2220 County Road 210 W Ste 108 Saint Johns, FL 32259-4060

• 

  Florida Roof Specialists, Inc.

  4949 Sunbeam Road Suite #2 Jacksonville, FL 32257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE SEE ATTACHED LETTER ....ROOFING ***** REQUIRED TO BE REMOVED FOR INSURANCE COMPANY PHOTOGRAPHS. YOU NEVER RETURNED TO REPLACE THE ***** OR SECURE THE ROOF IN ANY MANNER. MY RECORDS INDICATE THAT I CALLED 18 TIMES TO ASK YOU TO COME REPLACE THE ***** YOU FAILED TO REPLACE THE **** UNTILT THE END OF SEPTEMBER, AND BECAUSE THERE WAS NO **** FOR SO LONG, THE MANY RAINFALLS AND BAD WEATHER UNQUESTIONABLY RESULTED IN WOOD ROT AND INTERIOR DAMAGE. I NOTE, TOO, THAT WHEN YOUR EMPLOYEE CLIMBED ON THE ROOF ANF DROPPED A SODA BOTTLE ONTHE SKYLIGHT *****, THE ***** FELL ON THE TENANT INSIDE AND CAUSED INJURY....NEARLY 3 MONTHS LATER, THE SKYLIGHT REMAINS UNREPAIRED.

  Business Response

  Date: 07/22/2025

  Ms. *****,

  During your roof replacement, the interior diffuser portion of your existing skylight was accidentally damaged. The exterior skylight was immediately replaced during the roof build, and just three days later, we returned and installed a brand-new diffuser to complete the repair.
  While the diffuser we installed was functional and fit the opening, we understand it was not to your liking due to it being plastic rather than glass. Unfortunately, the specific glass diffuser style originally installed has become obsolete. We have contacted multiple skylight manufacturers as well as multiple suppliers, and no one currently offers a compatible glass replacement.
  Despite this, we have continued searching for a solution for several months, ordering and testing multiple productsall of which had to be returned after proving incompatible. We are still actively looking for a viable option and remain committed to resolving this issue.
  We understand your disappointment and assure you this has not been ignored or taken lightly. Our team has made every good faith effort to correct the issue and will continue to do so.
  

  Customer Answer

  Date: 07/24/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23615282

  I am rejecting this response because:its a piece of glass that can be purchased from a glass company not an sky light company I dont see much effort in getting it

  Regards,

  *****/ ******* *****

  Business Response

  Date: 07/24/2025

  Ms. *****,

   

  Since we have not been  able to get the skylight yet, we will be happy to credit your invoice if you would us to. Please respond back and let me know. 

  Customer Answer

  Date: 07/24/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23615282

  I am rejecting this response because:

  Regards,

  *****/ ******* *****

   There nothing to credit the interior glass was never part of the work.the sky light was replaced in doing so the interior glass was broken from an employee on the roof

  Customer Answer

  Date: 07/24/2025

  It wasnt that it was not up to my standards. It was a tempered glass and thats what needed to be replaced with   Company came in with a little piece flimsy plastic nothing that would  be secure. This is not acceptable. 

  Business Response

  Date: 07/25/2025

  Ms. *****,

   

  Our Production Manager tried to reach you yesterday to speak with you regarding your skylight. Please call him today at ************

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Florida Roof Specialties initially came to my property and performed an assessment for roof repair/replacement. They stated that they would be present to meet with the insurance inspector at my home, but no representative ever showed up as promised. They also assured me that they would pull the necessary permit for the roofing work after receiving the funds. However, after they received the payment, no permit was ever pulled. Additionally, they claimed that one of the checks was lost in the mail, further delaying the process. I have made multiple attempts to contact the company regarding these issues, both to request updates and to get out of the contract so I can hire another roofing company. Unfortunately, they have been unresponsive. I was only able to reach one individual one time, at which point I issued a formal demand to comply with the contract within five days. That demand was ignored. This company has failed to uphold their contractual obligations and has left me in a position where I cannot move forward with necessary roof work due to their inaction and lack of communication. Contact Information: ****** ***** ** *********************** ** ************

  Business Response

  Date: 06/27/2025

  We are closing your account and releasing you from your contract

  Thank you FRS

  Business Response

  Date: 07/01/2025

  We did not collect any money and we have closed the file! No more responses required

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like the other ***** reviews here for this company, we were scammed by this company to get our roof done. Im sooooo thankful we cancelled the process with them but they took $9700 as their cancellation fee. They are crooks! They knocked on our door a year ago 7/7/25. Asked to inspect the roof, we said fine. Told us they could help us file a claim with our insurance company and we would only be responsible for the deductible. Nothing related to any hurricane weather at all. They had an attorney ******** Law, that was supposedly going to help get the insurance company to pay. Yeah right. A year later, we have no roof done and they took our money that the insurance company gave us towards a new roof. They are complete criminals. We are contacting the ************************ as this is something they obviously do to people. Its disgusting. Something needs to be done about them. They need to be held accountable for their theft and fraud. Most of the the people here have had liens put on their homes and its downright outrageous! I dont want to hear any response from these crooks. They can just return our &9700. I want them stopped. We will be taking this further.

  Business Response

  Date: 06/27/2025

  Mr. ************* understand your frustration and that your experience did not meet your expectations. However, we would like to clarify a few key points regarding your agreement with our company.
  You signed a contract with us on October 23, 2024, which included a clearly stated cancellation policy. As outlined in the signed agreement:
  "This Contract may be canceled within 3 business days of the date signed by mailing a certified letter... After 3 business days if contract is canceled, Customer shall owe Company 30% of project value based on insurance scope of work or settlement including Customers full deductible and/or non-recoverable depreciation to offset costs and efforts Company invested..."
  Our records indicate that the contract was not canceled within the 3-day window using the required certified mail method. After this window passed, your insurance claim had already been initiated and processed with the involvement of administrative and production resources, which incurred costs on our part. Therefore, in accordance with the contract, a cancellation fee of $9,710.50 (30% of the insurance settlement value) was assessed to offset these expenses. The remaining amount of money received was refunded back to you. 
  We appreciate your feedback and, despite the unfortunate outcome, remain committed to ethical business practices and compliance with all contractual.

  Customer Answer

  Date: 07/01/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23502872

  I am rejecting this response because: they have truly scammed us the legal way. They knocked on our door and made it seem like this was an easy process to file an o siramxe claim so that they would get paid ****** for a roof. We went through h*** with this company assuring us that the insurance will cover the roof cost. They even had a law firm helping them. I dont care what we signed. The whole entire process was a scam and I have forwarded all the information to the ***************** office for review. Every one of this companys reviews state the same thing! Liens have been placed on so many homes because of their fraudulent business. I am so glad we cancelled because they werent getting my home. They are deceitful and make people think that they can get their roof paid fully by insurance. I will be escalating this because they need to be stopped. If the BBB isnt going to do anything about them, trust me I am escalating this. They can say whatever they want about their 30 percent cancellation fee. They stole our money. Plain and simple. They knew the insurance company wasnt going to cover the cost for the roof. Scammers to the extreme with legal terms. The ************************ has all the information. I will be waiting for their response as to the next course of action. We will not be letting this go. 

  Regards,

  ****** ******

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original service agreement was signed 4-24-24. The roof was completed, I believe, on March 13, 2025.
  FL Roof Specialists' salesperson indicated we would pay no more than our 1,000.00 deductible. As we were highly pressured to sign the agreement, he insisted over and over that we would pay only our deductible. He pointed out over and over that if the insurance company does not approve, the contract would be automatically terminated. Okay, we relented. They agreed to accept what the insurance company would pay, so we moved forward with getting the job completed. Following the increase in the charges to the insurance company and us. ******** Ins. agreed to increase the payment, but not for all of it. Now, Fl Roof Specialists wants us to pay an additional 2,488.00 above the deductible that they assured us was all we were responsible for. The agreement says in bold that the Company shall pay all adjustment fees... This company was paid fairly for the 16.8 sq. ft. roof. They have been paid 12,363.64 to date and will receive another 2,200.59 for a total of 14,564.13 for this tiny little rambler. See the selection sheet attached, where they again stressed we would pay a deductible of $1000.00 next to our signature. This is a bait and switch company, bad actors. Our Home Owner Association prohibits door-to-door pressure sales, they should not be allowed to do this in our senior community. We need your help to stop this from happening to other seniors. Thank you so much, next time we will check your site first, as we know now we should have.

  Business Response

  Date: 05/21/2025

  The contract with Florida Roof Specialists (FRS) and Mr. and Mrs. **** states “It is agreed upon the amount of the contract shall be based on the amount equal to full replacement cost value on the insurance scope loss including deductible and all upgrades, supplements, extra charges and/or settlements unless otherwise noted.”
  As a State of Florida Licensed Contractor, FRS is under certain obligations to the Federal, State, County/local governments and municipalities laws and/or codes along with Florida’s Manufacturer Product Approval requirements and Manufacturer’s Installation Instructions. Insurance companies/adjusters often do not include required Florida Building Code items that are required but, nonetheless, must be performed or installed for inspection purposes. The ****** roof project (per the approved insurance scope) missed many required items which were included in a final “as-built” Xactimate estimate/supplemental invoice to the insurance company.
  Please call our office at ************ and speak with ******* so that we may further discuss your invoice.

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed anything any contract with Florida Roof Specialists. They are trying to get $3000 from me.

  Business Response

  Date: 05/02/2025

  We have signed a contract with you. A copy was emailed to you 07/29/2024. Please review the back of the contract notated below.
  
  CANCELLATION: This Contract may be cancelled within 3 business days of the date signed by mailing a certified letter to Minorcan Construction Group, Inc. dba Florida Roof Specialists, at 8535 Baymeadows Road, Suite 21, Jacksonville, Florida 32256. After 3 business days if contract is cancelled, Customer shall owe Company 30% of project value based on insurance scope of work or settlement including Customer’s full deductible and or non-recoverable depreciation to offset costs and efforts Company invested into this Contract, Insurance Claim, Project and Scope of Work. Any work that has been completed such as emergency services (installed tarps) shall be paid separately at the rate which was billed to insurance company paid by Customer. Customer must submit the cancellation request in writing, delivered certified mail and post marked on or before the 4th day from the signing of this Agreement. If Contract is cancelled prior to approval of any decision the insurance provider has issued and after the 3 business days from signing this Contract, Customer shall owe Company $3,000 to offset expenses and loss of business.
  
  I have also attached a copy of your signed contract for your records.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work was done 6/21/24 Insurance sent them a check for $22,210.78 Came back and said $17424.34 was owed for extra work that was not approved by the Insurance company or me(Homeowner) Now there is a lien on my Home.

  Business Response

  Date: 04/11/2025

  Thank you for taking the time to share your concerns with
  us. We have reviewed your file and confirmed that a good-faith estimate was
  provided to both you and your insurance company on February 21, 2024. This
  estimate outlined the anticipated materials and scope of work required to
  complete your project.
  The contract with Florida Roof Specialists (FRS) and *** ****
  states, “It is agreed upon the amount of the contract shall be based on the
  amount equal to full replacement cost value on the insurance scope loss
  including deductible and all upgrades, supplements, extra charges and/or
  settlements unless otherwise noted.” As a State of Florida Licensed Contractor,
  FRS is under certain obligations to the Federal, State, County/local
  governments and municipalities laws and/or codes along with Florida’s
  Manufacturer Product Approval requirements and Manufacturer’s Installation Instructions.
  Insurance companies/adjusters often do not include required Florida Building
  Code items that are required but, nonetheless, must be performed or installed
  for inspection purposes. *** ****’s roof project (per the approved insurance
  scope) missed many required items which were included in a final “as-built”
  Xactimate estimate/supplemental invoice to the insurance company. The insurance
  company, by way of the homeowner, was invoiced for a supplemental payment of
  those items not provided for in the approved insurance scope. As of now, the
  insurance company has not issued payment for the Ordinance and Law listed in
  their approved scope—an amount totaling $2,851.72—nor have they provided
  payment for any of the supplemental items. Additionally, the $1,000.00
  deductible remains unpaid.
  In accordance with FL Law, a lien was placed on the property
  until the deductible has been paid and supplement payment resolved with the
  insurance company (which has taken up to a year in some cases).
  We will be reaching out to you shortly to further discuss
  your concerns and guide you through the remainder of the process. We appreciate
  your patience and look forward to resolving this matter with you.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roofer sales *** quoted 22K for new roof which was higher than quotes I received after they submitted directly to insurance. Once check came in it was payable to both roofer and myself. Work completed and invoiced for over 40K. All quotes with same material are 18K. All liens filed in public records with other homeowners were in the personal name of business therefore I did not pick up when researching. Should have checked BBB and failed to. They have now filed a law suit against me and my home attempting to collect for an abusive charge. They never submitted request to insurance for any increase to cost or myself that was home during install. I am looking for anyone that needs assistance. Please call ************. It's time to put this company to bed and pay what is owed. It is fraud against homeowner, abuse against elder and insurance fraud. Pick one. But it is bad business and they should not be allowed to continue and profit in an unethical manor.

  Business Response

  Date: 03/31/2025

  I responded regarding the wrong customer. Can this be modified?

  Business Response

  Date: 04/02/2025

  Mr. *****,

  The contract with Florida Roof Specialists (FRS) and Mr. ***** states It is agreed upon the amount of the contract shall be based on the amount equal to full replacement cost value on the insurance scope loss including deductible and all upgrades, supplements, extra charges and/or settlements unless otherwise noted. As a State of Florida Licensed Contractor, FRS is under certain obligations to the Federal, State, County/local governments and municipalities laws and/or codes along with Floridas Manufacturer Product Approval requirements and Manufacturers Installation Instructions. Insurance companies/adjusters often do not include required Florida Building Code items that are required but, nonetheless, must be performed or installed for inspection purposes. Mr. ***** roof project (per the approved insurance scope) missed many required items which were included in a final as-built Xactimate estimate/supplemental invoice to the insurance company. The insurance company, by way of the homeowner, was invoiced for a supplemental payment of those items not provided for in the approved insurance scope. In accordance with FL Law, a lien was placed on the property until the supplement payment can be resolved with the insurance company (which has taken up to a year in some cases). 
  Under Florida Law, FRS cannot legally represent Mr. ***** to his insurance company, in which, *** have recommended they seek a public adjuster or attorney to do so. 

  Unfortunately due to the unpaid account, file was sent to our Collections Dept. 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 18 August 2023 **** ******* stopped by our home **** * **** ******* unannonced. He said he was in the neighborhood doing an estimant on homes for damage and said it appeared we had wind damage. After using a drone to look at or house, he showed us some damage that was on the roof. **** said our insurance company would cover it "WE" would only have to pay our deductable of $1,000 and extra for any color upgrade. My wife left to go show a house. So **** had me call Citizens and make a claim. That is when Citizens agree that our deductable was going to be $1,000 and cost $16,080. So I signed the contract.
  After leaving the house I ran into my nieghbor **** *********** and **** explained the same thing to ****, only $1,000 deductable, **** allowed him to use the drone on his house too. **** decided to hold off on the agreement.
  The next day **** looked in too FL Roof Spec. and informed me that their reviews were terrible and had liens on several houses in our area due to customers recieving an extra bill after the work was completed that was above and beyond the agreed to amount by an average of approx. $10,000.
  After reading the articles I contacted FL Roof Spec. and ask to get out of the contract. FL Roof Spec. siad I would have to pay approx. $4,000 to get out of the deal. We couildn't afford to do that so we let them do the job. To protect my family when I sent the 1st check in with their "NOTICE OF COMMENCEMENT" I added an addendum. It pretty much said that we were only responsible for the deductable, no lien put on the house and Citizens would pay the agreed to amount if the 1st check was cashed. FRS cashed the check per agreement. On 06 Feb 2024 we received a new bill for a GRAND total of $27,067 which had added $9,950.63 to the bill. I sent them thier last Citizens check for $6144.11 and our check for $1425. This paid what we agreed to in full. I attached another Adderndum stating we were paid in full for the price we agreed on. Now a Lien from a Lawyer!

  Business Response

  Date: 03/06/2025

  I appreciate you taking the time to raise your concerns. I'd like to address each of them to ensure clarity moving forward.

  Pricing and Deductibles: We do not provide an upfront, fixed price for the roofing project prior to signing the contract. As is common in the industry, the pricing will depend on various factors, including your deductible and any unforeseen costs, such as additional wood or upgrades. While the insurance company may cover certain costs initially, it is not uncommon for them to overlook some elements. After the completion of your roof, we will submit an updated Xactimate (the same program the insurance company uses) to request supplements, reflecting the actual materials and work performed. This will provide transparency and ensure that the insurance company is fully aware of the costs.
  

  Cancellation Policy: Regarding your concern about cancellation, the terms of cancellation are clearly outlined in the contract you signed. Specifically, the contract states:
  You may cancel the agreement within three business days from the date of signing by sending a certified letter to Minorcan Construction Group, dba Florida Roof Specialists, at 8535 Baymeadows Rd. Ste 21, Jacksonville, FL 32256.
  If the contract is canceled after the third business day, but before the insurance provider has made a final decision, the cancellation fee will be $3,000 to offset our expenses and loss of business.
  After the third business day, if the contract is canceled, you would be responsible for 30% of the project value, based on the insurance scope of work or settlement. This also includes any applicable deductible or non-recoverable depreciation to help offset the costs and efforts already invested in the project, insurance claim, and scope of work.
  
  
  Additionally, any work completed prior to cancellation, such as emergency services (e.g., tarps), would be billed separately, based on the rates paid by the insurance company.
  
  
  Addendums and Payments: It is important to note that we do not honor any "addendums" attached to your payments. Any adjustments or modifications that do not align with the agreed-upon terms in the contract will not be accepted, and we expect the full, outstanding balance to be settled accordingly.

   

  Unfortunately the balance of the invoice was not paid and further collections process needed to be taken. 

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ****** ***** ** hired Florida Roof Specialist to do a roof replacement at my residence on October 2023. USAA send me a check for $15,757.58 for commencement, which the Florida Roof Specialist sales representative stated I need to give them the check I had received, which I did and was picked up and deposited by Florida Roof Specialist on November 2023. After contacting ***** ****r for the removal and replacement of the solar panels. I called USAA for additional money for the removal of the solar panels, which I was informed by USAA that $7,299.32 was allocated for the removal and replacement. I informed FRS if they can please return the $7,299.32 so that we could start the roof replacement project. They stated that they were not going to return any money back that they would do the removal and replacement. I informed them that would void my 25 year workmanship warranty if they can match it and give the same warranty I was told no. After many phone calls an emails and informing them that I was not going to start until I received the $7,299.32 and I was going to call BBB and take legal actions on April 2024 they send me a check. As per USAA Florida Roof Specialist was not sending them an updated itemized invoice/bill and they were not communicating with USAA on a timely manner. On August 28,2024 I received an email from ***** *******, Senior Customer Experience Manager for Florida Roof Specialist stating that they understood that USAA was having a problem with total pricing of the completed roof replacement and that they would love to get the roof built for me and that they were currently holding to $8,458.24. On September 9, 2024 (8 business days) FRS send me a letter of cancellation with a 30% Cancellation Fee of $5,862.78. This cancellation was initiated FRS with no services rendered. I did not initiated this cancellation of contract not verbally or written. I would appreciate if they would return my $5,862.78.

  Business Response

  Date: 03/06/2025

  We received your complaint and wanted to remind you that Florida Roof Specialists has been working diligently since day one to get your roof replaced and made every attempt for months to have this taken care of. Unfortunately, at the end of it all you made the decision to cancel the roof build and believe we are charging for no services rendered. Please be reminded that once the contract was signed by you, our administrative staff followed up with your insurance company 2 times a month. The intent behind this was to move on to the next step of your roof build as quickly as possible. We received your approval in late November and all the paperwork was done. At this point all we needed were the solar panels removed and you gave us a check from the Insurance Company for $15,757.56 and we refunded you the solar money portion $7,299.32 for that to be taken care of which never happened. From January until July we worked diligently to get your roof done. We tried to accommodate every need or respond to every concern. We had our administrative team, our production team, finance department and your account manager all trying to reach out to you, make arrangements for the removal of your panels, schedule, reschedule or cancel your build several times and we had to pay to have the materials previously dropped at your property for the original build in January be picked up. I would not say there were no services rendered. We would still love to do your roof and apply the amount we charged you for the cancellation to getting your roof done. Please reach out to our Orlando office and speak with **** to further assist you. **************

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Florida Roof Specialists to put a roof, gutters/downspouts on my home. Their salesman *******, sat at my table and told me they were a Veterans run roofing company and the job would be covered by my insurance company. I would only pay the deductible. He went up on my roof and had the whole roof chalked out by the time the adjuster came to look at the roof. It was later learned by a family member who worked for them a short time, that ******* actually damaged my roof in order for it to pass as damaged from the storm. They will be subpoenaed once FRS files the next set of paperwork to collect the lien they placed on my home. I was told I would be responsible for my deductible which turned out to be a lie. I now have an almost ****** bill for a 1518 sq ft home. I got 4 other estimates done before this took place all ranging from ****** to ******. My insurance company paid them ******. FRS did no extra work. There was no extra damage then what was quoted. They have double billed me. They have charged me for things along the way that they never did. Examples include solar panels being taken off and put back on my roof. I have the completed pictures on the documentation they provide to the county showing the roof was complete. There are no solar panels, but yet I was charged. I have pictures, videos, and factual information from my family member. They refuse to return calls and send the same invoices time after time. I finally heard from them after 6 months because its getting close to the time for the contractors lein to expire. I no longer play their game and stopped several months ago. I have everything I need and appropriate representation. We will see them in mediation.

  Business Response

  Date: 02/24/2025

  I would like to address your recent complaint and provide some clarifications. First and foremost, we stand by the integrity and professionalism of *******. He would never intentionally damage anyone's property.
  Regarding the issue with the invoice, there was indeed a mistake. The invoice incorrectly stated "solar panels" instead of the actual "solar pool heater" that was on your roof. We promptly corrected this error and apologized for the oversight. Per your instructions, the solar pool heater was not reinstalled, and this change was reflected in the revised invoice, which was sent to both your ***************** and you via email, as well as mailed to you on July 22, 2024.
  There have been multiple attempts to correspond with you. Our last direct contact was on July 18, 2024. We followed up with an email on July 22, 2024, including the itemized invoice, but we did not receive a response. Therefore, we mailed all the documents to you on the same day. Additionally, we attempted to call you on February 13, 2025, and left a voicemail.
  Please be reminded that your deductible and shingle upgrade is still unpaid. 

  Customer Answer

  Date: 03/04/2025

  This complaint was never addressed as the only email I ever received was the one indicating that this was closed. I sent FRS a list indicating what they overcharged, double charged and did not do at all. You indeed left various messages with numbers where you never respond to call backs. You sent me the same invoice 7 times. I will drag *******, the adjuster from Farmers and ****** into court to verify you had my entire roof chalked off according to the so called damage you did to file a false claim.  I had an estimate three weeks before ******* showed up and there was not the damage that you lied about. ******* said over and over how he could not wait to get a house in this community. You thought you were going to rip me off, but you picked the wrong person.  You forget my grandson worked for you for several months and can verify the accuracy of my information.  My attorney says your company has multiple ***** in counties all over Florida. Yet you say you have integrity. What a joke. I honestly dont know how you stay in business besides changing names and having to DBA.