Reviews

Review Details

• Review fromTeresa R

  Date: 04/06/2023

  1 star
  Econo-Rooter on *********., in ************, **, has the absolute worst customer service imaginable. The man and woman who answer the phone are rude and hateful. I assume this is the owner and his wife. I asked for a time range for when a plumber would arrive at my house. I was informed that they could not give me a time range because every job is different, that they would call when they were headed my way. Even ******* gives a time range for when to expect a technician. I couldn't wait all day, so I went to ****** to buy two new showerheads for the plumber to install, expecting to be called when a plumber was headed my way. He arrived at my house while I was at ****** without calling ahead. He arrived about an hour after I had called to ask for an ETA. Why didn't they tell me that someone would be at my house that soon? I called the business back to ask for the plumber to be sent back to my house. The owner started interrupting me. He told me to f*** off and hung up. I called back. He hung up again. I'm not the only customer who has had this unpleasant experience. Check the Yelp reviews for this business. Out of the 10 reviews that are posted, nine reviews gave the business a rating of one out of five stars. These nine people also complained about the deplorable customer service and the hateful attitude of the owner. This is the second time that I've called this business to request a plumber. The only reason I used them the first time is because a neighbor had recommended them. The owner was just as rude the first time that I used this business. The only reason I called them for service a second time is because the plumber they sent the first time was very nice and seemed to know what he was doing. I really hate to see small, independent businesses fail. However, I hope that this particular business fails as a result of the owners treating customers like trash.

• Review fromErica L

  Date: 07/26/2022

  1 star
  on July 6 Econo Rooter charged me $187 with a 30-day warranty for clearing a blockage of the drainage. On July 12 the blockage of the drainage recurred. On July 13 econo rooter did the cable/snake cleaning for the second time.on July 25 the blockage appeared for the third time. After numerous calls the service man from econo rooter arrived finally arrived on July 26. He was very rude and asking for another $187 even though their 30-day warranty policy is still effective. Then I called Econo Rooter ************ office for a clarification on the warranty of their work; my call was terminated after I gave out the property address. Then I made 8 phone calls ang got disconnected after I said hello. I then used my son's phone; I got confirmed by that lady that all my phone calls were hung up by her intentionally. So the office lady never bothered to listen to my case before she hung up on me. My tenant said that his experience with econo rooter serviceman is the worst experience he ever had. I am requesting a full refund of my payment of $187.45 because this blockage has never been solved by econo rooter.