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Business Profile

Online Retailer

Cedar & Ash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 71 total complaints in the last 3 years.
  • 71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three items from Cedar and Dash on 11/23/25 and have had little to no communication from them as to whether order will ever be delivered.

    Business Response

    Date: 12/04/2025

    This response pertains to a BBB Complaint filed under Cedar and Ash.

    We have reviewed the complaint and this is to confirm that all charges have been refunded to the customer with below summary:
    Full refund of $47.54 for order #******

    Confirming as well that membership has been cancelled and no future charges are expected.

    We sincerely apologize for any inconvenience this may have caused. We value your satisfaction and are here to help clarify or resolve any further concerns. Please feel free to reach out if you have any additional questions.

    Kind regards,
    Customer Service Team
    Cedar and Ash

    Customer Answer

    Date: 12/04/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    Regards,



    ******** ***************



  • Initial Complaint

    Date:12/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. They signed me up for a VIP membership I did not agree to, They would only give 1/2 back,

    2, The product in question does not have a charging cord and no instructions on what cord in order to charge them.

    Business Response

    Date: 12/03/2025

    This response pertains to a BBB Complaint filed under Cedar and Ash.

    We have reviewed the complaint and this is to confirm that all charges have been refunded to the customer with below summary:
    Full refund of $40.96 for order #******
    Full refund of $7.95 for order #******
    Full refund of all membership fees $29.99

    Confirming as well that membership has been cancelled and no future charges are expected.

    We sincerely apologize for any inconvenience this may have caused. We value your satisfaction and are here to help clarify or resolve any further concerns. Please feel free to reach out if you have any additional questions.

    Kind regards,
    Customer Service Team
    Cedar and Ash

    Customer Answer

    Date: 12/03/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    Regards,



    ******** ****




     

  • Initial Complaint

    Date:12/02/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered what was supposed to be two mini trees for my planters and only one arrived. The quality is terrible and the advertised is super misleading. Then, thanks to reading other reviews, I checked my account and sure enough, they started charging me $29.99 per month to be part of their “VIP” shopping experience. It’s an absolute scam of a company and they should be ashamed at the false advertising and poor quality.

    Business Response

    Date: 12/03/2025

    This response pertains to a BBB Complaint filed under Cedar and Ash.

    We have reviewed the complaint and this is to confirm that all charges have been refunded to the customer with below summary:
    Full refund of $47.55 for order #****** (refund has been processed due to bank dispute)
    Full refund of all membership fees $29.99 (refund has been processed due to bank dispute)

    Confirming as well that membership has been cancelled and no future charges are expected.

    We sincerely apologize for any inconvenience this may have caused. We value your satisfaction and are here to help clarify or resolve any further concerns. Please feel free to reach out if you have any additional questions.

    Kind regards,
    Customer Service Team
    Cedar and Ash

    Customer Answer

    Date: 12/03/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    With that said, it is an absolute disgrace that you are still in business. Your business model is misleading and deceptive and it is impossible to reach your customer service to settle this outside of bank disputes or BBB complaints.

    Do better.



    ******* ********




     

  • Initial Complaint

    Date:12/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some kitchen items from Cedar and Ash in November 2025 and they put me in a VIP membership that I never approved and charged me $29.99. I called the company to complain about the charge and they said that all they can do is refund 1/2 of the subscription cost. They refunded that to my credit card, but would not refund the entire amount. This is a scam and should not be allowed. They should cancel the phony subscription (supposedly they did) and should provide a full refund immediately. Regarding the product, it still has not shipped as of December 1st. Will try to cancel that ASAP.

    Business Response

    Date: 12/03/2025

    This response pertains to a BBB Complaint filed under Cedar and Ash.

    We have reviewed the complaint and this is to confirm that all charges have been refunded to the customer with below summary:
    Full refund of $25.75 for order #******
    Full refund of all membership fees $29.99

    Confirming as well that membership has been cancelled and no future charges are expected.

    We sincerely apologize for any inconvenience this may have caused. We value your satisfaction and are here to help clarify or resolve any further concerns. Please feel free to reach out if you have any additional questions.

    Kind regards,
    Customer Service Team
    Cedar and Ash

    Customer Answer

    Date: 12/03/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    Regards,



    *** ********




     

  • Initial Complaint

    Date:11/26/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/15/2025 the company Cedar and Ash reposted a video of an influencer selling an item and it directed me to their website to purchase. After purchasing for a total of $36.64 I received an email that it was shipped on 11/17/25. Then on 11/20/25 I received an email that stated due to high demand there was a delay of 14 to 18 days. After researching I see there is a "membership" recurring charge every 30 days beginning 12 days after initial purchase in the amt of $29.99. I have emailed them to cancel membership (which is prior to them collecting fee).

    Business Response

    Date: 12/03/2025

    This response pertains to a BBB Complaint filed under Cedar and Ash.

    We have reviewed the complaint and this is to confirm that all charges have been refunded to the customer with below summary:
    Full refund of $36.64 for order #******
    Full refund of all membership fees $29.99

    Confirming as well that membership has been cancelled and no future charges are expected. We sincerely apologize for any inconvenience this may have caused.

    Kind regards,
    Customer Service Team
    Cedar and Ash

    Customer Answer

    Date: 12/03/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards,



    **** ****




     

  • Initial Complaint

    Date:11/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a queen size cooling blanket for Cedar and Ash in July 2025 and was sent the wrong blanket and never received my money back. Now it is November 2025 and they put me in a VIP membership that I never approved and charged me *****

    Business Response

    Date: 11/25/2025

    This response pertains to a BBB Complaint filed under Cedar and Ash.

    We have reviewed the complaint and this is to confirm that all charges have been refunded to the customer with below summary:
    Full refund of $31.93 for order #******
    Full refund of membership fee $29.99

    Confirming as well that membership has been cancelled and no future charges are expected.
    We value your satisfaction and are here to help clarify or resolve any further concerns. Please feel free to reach out if you have any additional questions.

    Kind regards,
    Customer Service Team
    ********************** and Ash

    Customer Answer

    Date: 11/25/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******** ******

     

  • Initial Complaint

    Date:11/24/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 11/6/2025 (order# ******) for what was supposed to be 2 artificial Christmas tree planters with lights. On 11/20 I received 1 planter with no lights that was not at all what was advertised. I then was charged 29.99 for a subscription I never enrolled in from Oak & Cedars. I rejected this charge on my credit card. I want a refund for this order as I didn't receive what I paid for and it does not look at all like the picture. I emailed the business as soon as I received the order and have not received a response.

    Business Response

    Date: 11/25/2025

    This response pertains to a BBB Complaint filed under Cedar and Ash.

    We have reviewed the complaint and this is to confirm that all charges have been refunded to the customer with below summary:
    Full refund of $43.95 for order #******
    Full refund of all membership fees $29.99 (via bank dispute)

    The $29.99 fee mentioned pertains to a membership that was selected or agreed to during the checkout or sign-up process. However, we understand that this may not have been clear at the time.
    To clarify, the membership has already been cancelled and a full refund has been issued via bank dispute. No future charges will occur.
    We value your satisfaction and are here to help clarify or resolve any further concerns. Please feel free to reach out if you have any additional questions.

    Kind regards,
    Customer Service Team
    Cedar and Ash

    Customer Answer

    Date: 11/25/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    Regards,



    ******* ****




     

  • Initial Complaint

    Date:11/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an artifical Christmas tree and my card got charged another $29.99 fee not even two weeks later. I have reported it to my credit card, including the original charge because it's been 2 weeks and there's no sign of the item in tracking.

    Business Response

    Date: 11/25/2025

    This response pertains to a BBB Complaint filed under Cedar and Ash.

    We have reviewed the complaint and this is to confirm that all charges have been refunded to the customer with below summary:
    Full refund of $25.96 for order #******
    Full refund of all membership fees $29.99

    The $29.99 fee mentioned pertains to a membership that was selected or agreed to during the checkout or sign-up process. However, we understand that this may not have been clear at the time.
    To clarify, the membership has already been cancelled and a full refund has been issued. No future charges will occur.
    We value your satisfaction and are here to help clarify or resolve any further concerns. Please feel free to reach out if you have any additional questions.

    Kind regards,
    Customer Service Team
    ********************** and Ash

  • Initial Complaint

    Date:11/24/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 mini artificial Christmas trees on November 9, 2025 for a final price of $43.**. I only received one. And am now being charged another *****. I just received my package on November 21, 2025 and there was only 1 tree. I see it shipped from ***** but their address says Florida. When I call their customer service it says Texas.Carrier: YunExpress

    Business Response

    Date: 11/25/2025

    This response pertains to a BBB Complaint filed under Cedar and Ash.

    We have reviewed the complaint and this is to confirm that all charges have been refunded to the customer with below summary:
    Full refund of $43.95 for order #******
    Full refund of all membership fees $29.99

    The $29.99 fee mentioned pertains to a membership that was selected or agreed to during the checkout or sign-up process. However, we understand that this may not have been clear at the time.
    To clarify, the membership has already been cancelled and a full refund has been issued. No future charges will occur.
    We value your satisfaction and are here to help clarify or resolve any further concerns. Please feel free to reach out if you have any additional questions.

    Kind regards,
    Customer Service Team
    ********************** and Ash

  • Initial Complaint

    Date:11/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two small xmas trees to place in pots outside on Nov 6,2025. I was charged $43.99. On Nov. 18, I received ONE tiny piece of greenery, nothing like I ordered. On November 18, 2026 I was also charged an additional $29.99? I’ve read online this is a bogus “membership charge” I’ve emailed numerous times and no one responds. No phone response. I just want my money back and I’d rather they not charge my card.

    Business Response

    Date: 11/20/2025

    This response pertains to a BBB Complaint filed under Cedar and Ash.

    We have reviewed the complaint and this is to confirm that all charges have been refunded to the customer with below summary:
    Full refund of $43.95 for order #******
    Full refund of all membership fees $29.99

    Confirming as well that membership has been cancelled and no future charges are expected.

    Kind regards,
    Customer Service Team
    Cedar and Ash

    Customer Answer

    Date: 11/25/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    Regards,



    ***** *****




     

Cedar & Ash is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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