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Find a Location

Stillwater Insurance Group has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforStillwater Insurance Group

    Insurance Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.45/5stars

    Average of 80 Customer Reviews

    Customer Complaints

    61 complaints closed in last 3 years

    30 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/6/2015

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    6800 Southpoint Pkwy Ste 700, Jacksonville, FL 32216
    BBB File Opened:
    2/5/1996
    Years in Business:
    38
    Business Started:
    12/13/1985
    Business Started Locally:
    12/13/1985
    Business Incorporated:
    12/13/1985
    Accredited Since:
    4/6/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of L000502 for this business, issued by Department of Financial Services

    These agencies may include:

    Department of Financial Services

    101 E. Gaines St.

    Tallahassee FL 32399

    (850) 487-9687

    http://www.flofr.com

    BBB records show a license number of W090057 for this business, issued by Department of Financial Services

    These agencies may include:

    Department of Financial Services

    101 E. Gaines St.

    Tallahassee FL 32399

    (850) 487-9687

    http://www.flofr.com

    BBB records show a license number of E000418 for this business, issued by Department of Financial Services

    These agencies may include:

    Department of Financial Services

    101 E. Gaines St.

    Tallahassee FL 32399

    (850) 487-9687

    http://www.flofr.com

    BBB records show a license number of 1000059777 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 1000059778 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247231 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247233 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247235 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 1000064783 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247239 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 1000064785 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247245 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247249 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247251 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    Type of Entity:
    Corporation
    Alternate Business Name
    • Stillwater Insurance Company
    • Stillwater Insurance Services
    Business Management
    • Mr. Mark O. Davey, President & Chief Executive Officer
    • Ms. Dawn Boston, Vice President of Sales and Marketing
    Contact Information

    Principal

    • Mr. Mark O. Davey, President & Chief Executive Officer

    Customer Contact

    • Ms. Dawn Boston, Vice President of Sales and Marketing
    Additional Contact Information

    Fax Numbers

    • (904) 472-2524
      Primary Fax
    • (800) 491-7683
      Other Fax

    Phone Numbers

    Customer Complaints

    61 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/31/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    On ******** I requested my insurance policy be cancelled. I was told it was in the process of being cancelled. I got billed again for this insurance. I reached out again, and I was assured the policy was getting cancelled. I reached out again as I saw the account was still active. I had a new person start replying to my emails and he said it had been sent to the underwriters for approval. I got billed again and at that point I contacted the company again on ******* and he said give them more time. I am still showing as active with zero response from the company about cancelling the policy. All I want is the policy cancelled and a refund as I have provided proof of insurance with another company.
    Read More

    Customer Reviews

    80 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brian H

    1 star

    04/15/2024

    This horrible business sent one of their adjusters by my house while I wasn't home. Without even setting foot on my roof, they concluded that my roof was in poor condition and had been patched. As a result, they sent a nonrenewal letter stating that my insurance will be cancelled within 30 days. I had a professionally licensed and insured roofing company come out and do an inspection 3 days later and they stated that there is absolutely nothing wrong with my roof and are willing to speak to Stillwater (or confirm via any means of communication Stillwater would like) to that effect. Stillwater, of course, with have none of that.Keep in mind that their initial report when insuring me in 2021 stated that my roof was in good condition and only 5% granule loss and had at least 6-10 years of good life left in it. Obviously the company is reducing its coverage umbrella so that they can stop actually having to pay out insurance claims and their strategy is to send minions out to take numerous pictures of roofs while no one is home so they can make a wild claim that gets them out of insuring us. This is class issue for sure. Horrible business with a terrible, elitist agenda. I'll be passing this information on to as many sites and platforms as possible so that I can keep as many people as possible away from them.

    Stillwater Insurance Group Response

    04/16/2024

    Dear **************,As part of our standard policy review prior to renewal, we had a physical inspection done on your property in February 2024. The inspection photos clearly show the roof is in poor condition due to lifting shingles, with an area that has been patched and repaired with a sealant. The inspector was able to obtain closeup photos by using an extension pole and did not need to get on the roof to get accurate pictures of it. While the 2021 inspection indicated the roof had approximately 6-10 years remaining life left, this was just an estimation as there are many factors that affect a roofs lifespan. The original property inspection in 2021 also noted that 5% of the shingles were lifting back then. Unfortunately, in the last 3 years, the roofs condition has further deteriorated to the point it is no longer acceptable for Stillwaters program. We would not be able to accept a statement from a roofer as our universally applied underwriting guidelines do not permit lifting or patched roofs. We notified you of our decision to non-renew in advance, so you have opportunity to replace coverage. Your policy will non-renew effective 5/17/2024.

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