Complaints

This profile includes complaints for Audio Designs & Custom Graphics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Audio Designs & Custom Graphics

  10329 Atlantic Blvd Jacksonville, FL 32225

• 

  Audio Designs & Custom Graphics

  7624 Beach Blvd. Jacksonville, FL 32216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Jeep Gladiator that was equipped with manual locks. I called around and found out Audio Designs Custom Graphics (ADCG) could install the electric running boards as I had knee replacement surgery on January 9th. ADCG estimated it would cost $1500 for the power locks and installation. A deposit of $752.50 would cover the cost of the power locks. I paid, waited for them to contact me once they received the part, and then scheduled the installation.
  
  While waiting to hear from them, I visited **** *****, who said they could order and install the locks for $1100. That's a $400 difference in price. So, I contact ADCG to cancel the installation. They said since this was a particular order from a small business, they could offer store credit. I decided to get the supplier, ** ******** ********** ***********. They will give me the Return Authorization number to return the locks and make sure to put that on the box. The part is $364.85; they'll provide the refund once received. I called ADCG with the information provided by Al Automotive, and they said to find it, but you'll have to pay a restocking fee, which ** ********** did not require. ADCG, once the refund was received from them, they would refund me less the so-called restocking fee. Therefore, I waited, waited, and after a month, I decided to check back with them, who stated they had yet to receive the refund.
  Remember that the locks were only $364.85, and I paid them $752.50, which is $392.65. They could have at least credited that back to me, as there was no labor. I asked **** ****** ***** to inquire about the refund and ADCG told them all sales are final. What's final, I didn't received the part and no labor was performed. So I'm expected to lose $752.50 for nothing. I believe that is bad business practices and the reason I'll filing the complaint.

  Business Response

  Date: 03/12/2024

  Dear ****,
  
  Thank you for your
  message, and we appreciate your patience as we review your situation. We
  understand your frustration regarding the refund process, and we apologize for
  any inconvenience this may have caused.
  
  At Audio Designs & Custom Graphics (ADCG), our policy regarding refunds is to offer store credit
  only, as stated at the time of purchase. We aim to ensure that our customers
  receive the best possible service and solutions for their automotive needs.
  While we understand that this policy may not align with your expectations, we
  do our best to communicate it clearly to all our customers.
  
  As per our policy,
  we are committed to offering you store credit for the amount paid towards the
  electric locks. We apologize for any confusion or delay in processing the refund
  and will expedite the issuance of store credit to you.
  
  If you have any
  further questions or concerns, please don't hesitate to reach out to us
  directly. We value your feedback and are dedicated to resolving this matter to
  your satisfaction.
  
  Thank you for your
  understanding.
  
  Sincerely,
  *******

  Customer Answer

  Date: 03/15/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: there is no information listed on the invoice stating this policy and the salesperson I spoke with offer me a refund less a restocking fee. However, when I spoke with the supplier of the locks, then did not require a restocking fee.  Also, since I never received the locking mechanism, and you did not perform the associated labor, how can you justify a purchase being finalized without labor performed.  Unfair business practices.

   

  
  

  Regards,

  
  

  **** *******

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dishonest company taking advantage of people. I placed an order on 31 January through their website where I was told the request timed out. Placed it again using an alternate payment and it went through. Once I saw they both (order ***** and *****) went through, I called AD&CG to tell them what happened and they told me they could cancel it. Four days later it posted to my bank anyway.
  
  I emailed them and got no answer, so I called my bank. Three months later I am still trying to get my $323.10 back for a second iPad dash kit I never received and AD&CG is not answering any of my correspondence. Unethical company.

  Business Response

  Date: 05/05/2023

  We originally canceled the order though our online portal which apparently didn’t refund the client. 
  As soon as we realized it wasn’t refunded, we refunded the client. 
  We apologize for the error and we are glad we were able to refund your money for the double order.