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Business Profile

Auto Services

We Help Foundation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for We Help Foundation's headquarters and its corporate-owned locations. To view all corporate locations, see

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We Help Foundation has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently bought a 2014 **************** TDI from ******* *******.The car recently was T-boned and I got my insurance company involved and told ******* what was going on. So I told ******* I was going to get some estimates on Machanics that can repair the vehicle. So I received an estimate of $5000 to be repaired. I told my insurance company and *******. I told ******* that I am waiting on the insurance company to send a $5000 check that I have to sign off on and he would have to sign off on so we can get the vehicle repaired. ******* yelled and told me I went about the process the wrong way and I shouldve told him soon as it happened which is I did and it went left from there. So ******* told me that once I get the check bring the vehicle to him. So I received the check and took the car and the check to him. I took everything to him and he took the check without my signature and didnt refuse to sign because he says I didnt follow protocol. So I called the police and the police told us neither one of our signatures are on the check so its not any good for either one of us. So I rode off and the next morning I wake up to my car not being in the driveway. I recently paid him 500 2 days prior to this incident for my weekly not monthly but weekly payment and he still towed the vehicle with my personal items inside. I called the police on a stole vehicle and I called him he didnt answer for 4 days. Next thing I know I get a phone call from him telling me to come and retrieve my items from the vehicle with no explanation being said or nothing. When I get there all of my belongings are sitting outside at the front door. I asked him for my $500 back from my previous payment and he refused and told me that I was terminated from the program and to sign papers validating that and also to make sure I received all my belongings from the vehicle. I didnt sign that pacific paper work because to this day I am still missing a ***** Vuitton pursue and a Mac book.

      Business Response

      Date: 01/03/2025

      This complaint by Dondreiunna Means is dishonest, misleading and unethical. 

      Here is a link to our website, with a specific web page for you and the public to review.

      On this web page, you and the public can SEE and HEAR the truth AND discover just how dishonest and deceitful the Means family is.

       

      ***********************************************

       

      End of our Response

       

      Sincerely,              


      Program Director

    We Help Foundation is NOT a BBB Accredited Business.

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