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          Plumlee Gulf Beach Realty, Inc. has 1 locations, listed below.

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            Business ProfileforPlumlee Gulf Beach Realty, Inc.

            Vacation Rentals
            BBB accredited business

            At-a-glance

            Customer Reviews

            4/5stars

            Average of 20 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/19/1992

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers real estate sales, vacation rentals, and long-term rentals.

            Business Details

            BBB File Opened:
            1/21/1992
            Years in Business:
            33
            Business Started:
            8/1/1990
            Business Incorporated:
            7/31/1990
            Accredited Since:
            2/19/1992
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            20
            Business Management
            • Mr. Todd Plumlee, President
            Contact Information

            Principal

            • Mr. Todd Plumlee, President

            Customer Contact

            • Mr. Todd Plumlee, President
            • Ms. Pamela Munro, Account Manager
            Additional Contact Information

            Fax Numbers

            • (727) 595-4104
              Primary Fax

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/13/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On 5/9 I received a reminder to make payment online for the remainder of my rental. On 5/11, I attempted to pay online as instructed via email and there wasn't an option. On 5/12, I called and LM. April called back and blamed it on being past the time I can access online. She attempted to run my card on file through and received an error message "do not honor". She says "it happens all the time. Banks think they're helping people. You'll have to call your bank then call me back. 30 min later, my banker tells me she doesn't see any attempts. I call back and had to leave another message. April calls back again and was very rude to me. I asked to speak to anyone except her and I would make payment. She refused to let me speak to anyone else there and said I have to call the main office. I called the main office, spoke to Natalie, explained the situation of the escalation with April. She stated the manager, Jessi was out until next day (friday) and she would have her call me. I received a voice mail from Jodi that said "bcuz I didn't log in before my 30 days is why i couldnt access online but I can call her back to make payment. Jodi was well aware of the issues with April and offered no discussion just request for payment and that basically it was my fault I'm late is how it sounded which is untrue. The instructions via email stated I am to make payment 30 days prior to check in date on June 11th which is May 12th. I attempted to pay online on May 11th and didn't have the option which is why I called the next day May 12th to resolve. The way I was treated by April was unacceptable and I need the recording to be pulled as she mentioned / threatened on the call with me and reviewed by management. Then I expect a call back from a manager before I feel confident in moving forward with making final full payment of our upcoming stay. This entire experience has been a run-around. I have called twice again today to be proactive and have yet to get a resolution.
            Read More

            Customer Reviews

            20 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Charlotte F

            05/22/2023

            We have used Plumlee Vacation Rentals for our reservations for several years. The staff are always very professional and friendly. The unit descriptions have been very accurate and informative. This year the staff went above and beyond to ensure we had a wonderful vacation when there was unexpected construction going on at our building. Thank you, Plumlee! We will see you again next year!

            Local BBB

            BBB of West Florida

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