ComplaintsforFaster Way To Fat Loss, LLC

• Initial Complaint

  03/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  They do not market that they block information for use of their program. They market that the information is all available on their app and that coaches are there to assist but in reality, they make you go on ******** and watch long videos on their program. I did not agree to go on ******** each week as a condition of my participation and when I explained this to them they refused to refund me. They are engaging in false marketing claims. They did not tell me until the start of the program that I had to go on ******** or Id fall behind. See sceeenshot attached .

  Business response

  03/13/2024

  Dear *****************,
  
  Thank you for bringing your concerns to our attention regarding your experience with our program. We sincerely apologize for any confusion or frustration this situation has caused.
  
  We understand your disappointment with the information provided about our program's access and requirements. Our intention is always to ensure transparency and clarity for our participants. We apologize if there was any misunderstanding regarding the platform and communication methods.
  
  In response to your complaint, we have processed a refund of $250 as requested. Additionally, we will review our marketing materials and communication processes to ensure they accurately reflect the program's requirements and expectations.
  
  Once again, we apologize for any inconvenience this may have caused you and appreciate your feedback, as it helps us improve our services for all participants.
  
  If you have any further questions or concerns, please feel free to contact us directly.
  
  Best regards,
  The FASTer Way Team 

  Customer response

  03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/29/24 I signed up with Faster way to fat loss. I was particularly interested in the service as they promised one on one coaching. I paid $249 for six weeks. Upon starting the program, i was told that my assigned coach did not have time slots available for four weeks but that I could text her and receive and automated responses. The only thing that I received for the money was automated emails and text messages. This is contrary to their marketing and advertising. Once i learned this was the case I was very disappointed and never used the service again. Nevertheless thy billed me on 3/11/24 without my consent for another $79. This company is fraudulent and does not deliver what it promises. I have requested a full refund and they have declined. There are so many complaints against them and Im embarrassed that i feel for their slick marketing. It is all lies. There are no coaches available.

  Business response

  03/13/2024

  Dear *******,

  
  Thank you for reaching out to us with your concerns regarding your experience with Faster Way to Fat Loss. We apologize for any inconvenience or frustration you have experienced.
  
  We understand your disappointment with the availability of one-on-one coaching slots and the discrepancy between our your expectation and your actual experience. It is never our intention to mislead our clients, and we sincerely apologize for any confusion or disappointment caused by this discrepancy.
  
  In response to your complaint, we have processed a full refund of $249 for the initial six-week program fee and an additional $79 for the the *** membership charged on 3/11/24. We take your feedback seriously and will use it to improve our services and ensure that our marketing accurately reflects the services we provide.
  
  Please know that we value your feedback and take all customer concerns seriously. If you have any further questions or concerns, please feel free to reach out to us directly.
  
  Once again, we apologize for any inconvenience this may have caused you and appreciate your understanding.
  
  Best regards,
  The FASTer Way Team 

• Initial Complaint

  02/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I enrolled in the program on 12/11 for the Jan 1 6 week round. I am a type I diabetic and experienced severe insulin resistance upon starting the program, I believe due to the very high carb content of the diet. I contacted my coach prior to the start of the program about this. She basically fought me on providing any accomodation or help, unless I had "doctors orders" (I have been a diabetic for 20 years, I know when something is going wrong) and so I requested a refund. I was refused and finally sent updated macros with a lower carb ratio (an email with literally "here's your custom goals: carbs: **, fat: **, protein: XX). No answers to my questions about recommendations for ways to accomodate, asking for advice - this from a program that is supposed to be supportive and personalized. So I decided to just try to make the best of a bad situation and complete the program. As of today I have lost zero lbs and continue to have almost double my insulin requirements compared to before I started their eating plan. I was happy to be approaching the end of the 6 weeks and be able to walk away, but then come to find out that they auto-enrolled me in another month. They evidently require you to check a box to auto re-enroll when you sign up, or you can't complete the sign up, and you have to cancel 14 days out or they can't process your refund. I contacted them and asked to please have a refund - I have not engaged with the program or the app since my initial 6 week program ended, but just getting refusals because I "agreed" to the auto-re-enroll. This is a scam of a program - a good business works with customers, especially customers who have medical concerns associated with the program. I do not understand why they would rather have an upset customer then just to refund this fee for some one who clearly just wanted to part ways amicably.

  Business response

  02/21/2024

  Dear ****************, 

  At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99, on sale for $79. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions. 

  
  Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions. ********************************************************;

  
  A one time exception has been made and a refund of $79 has been issued. Please allow up to 7 business days for this to credit back into your account. 

   

  Wishing you all the best, 

  The FASTer Way Team

  
  

  Customer response

  02/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On January 1, 2023, I paid $199.00 to a trainer by the name of ***************************. It was said several times that she can be contacted anytime for support. However, there have been many times that I will message needing that support and have gone anywhere from an hour or so to days without a response, which is very inconvenient if I am out trying to shop healthy for the first time in my life and need help!! When I would get a message it was completely impersonal and very much a copy and paste message! I also came to realize that our group meeting were all previously recorded and copied and pasted as well. Again, very impersonal!!!! I finally comfronted the trainer through text message and she responded by telling me that she is NOT an on demand coach and then she proceeded to remove me from her support group on social media! Now, with that being said, she never stated that she was not available on the weekends due to spending time with her family. We have messaged on the weekends before. Plus, as much time as she spends on social media posting selfies and reels, you would think that she would take into consideration that she has been paid for a service and needs to provide it!! I feel that I was completely ripped off and she cut me off completely without being provided any coaching or tools that I need in order to complete the entire 6-week program. She told me that I need to contact corporate immediately and blocked me!! This is very umprofessional and I will NOT be recommending Faster Way to Weight loss to any of my friends, co-workers, or family if this is who the company has representing them. I have sent in my cancelation well in advance and would like a full refund immediately!!

• Initial Complaint

  01/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I registered for a Coaching Package through Faster Way to Fat Loss October 20, 2023 for a cost of $260CDN. The registration process asked if I would like to roll into the *** Monthly Membership at the end of my Coaching Package, which spanned 6 weeks. I tried to select "NO" as I did no interest in remaining on the monthly app membership without a coach. The app would not allow me to select "NO". So I tried reloading the app on my phone, even trying to register under a different coach, but it would not allow my to select "NO". Finally I must have selected "Yes" in order to complete my purchase as that was the only option.At the end of my coaching subscription, I see that my credit card was charged $79USD on Dec 9. I received an email the day after the charge that I had been rolled into the monthly *** membership. I did not agree to roll into a monthly *** membership after my coaching membership ended and was shocked to see this charge. I promptly emailed the Faster Way to Fat Loss support team, who told me that I had "opted in to the monthly *** membership" and that there was nothing they could do to refund me. I advised them that their registration form does not provide the user an "option" to select "NO" when asked to roll into the *** membership, thereby forcing people to select "Yes". The support team member I was corresponding with ADMITTED the form is set up this way! See her response below:*********,I understand your frustration, and we are aware that all the boxes have to be checked off in order to complete your purchase. However you agreed to the terms and conditions upon registration.Please let us know if you have further questions.Live Well. Stay Well!***** Client Experience Team This is such a poor practice and this company should be ashamed of this method which essentially forces users into signing up for something they don't want in order to make a purchase I would like to receive a refund for the $79 charged to my credit card on Dec 9, 2023

  Business response

  01/26/2024

  At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99, on sale for $79. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions. 

  
  Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions. ********************************************************;

  
  ************** requested cancellation on 12/11, 2 days short of her scheduled billed date on 12/9. The cancellation policy advises that a client can cancel at any time within 14 days of their next billing. ************** was charged $79 on 12/9 as a result of her cancellation request not being made 14 days in advance. 
  A one time exception has been made and a refund of $79 has been issued. Please allow up to 7 business days for this to credit back into your account. 
  

  
  

  Customer response

  01/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Faster Way USED to be about actually caring about their clients and for Years I have faithfully paid every month because I used to love it, however, I cancelled my subscription because I cannot physically do the workout from health issues currently.I cancelled on December 1 and was billed for a new month cycle on December 9!!!! I contacted them and got a non personal generated response saying that I didnt cancel soon enough and they are charging me $79 anyway and that I should take advantage of this and use it!! Clearly they didnt even listen to the reason I told them I was cancelling.They responded to my email saying it is there policy to bill me because of the timing!!This is horrible customer service! They no longer care about clients, they care only about their pocketbook!! I will never return to this program! So disappointed in them!!! I should note they do NOT a make It easy to find where I could cancel either!!

  Business response

  12/12/2023

  I wanted to address the recent cancellation request from ****************** and provide some clarity on the associated billing details.

  
  At the time of enrollment, our registration page prominently communicates, in three distinct sections, that FASTer Way is a digital product with a monthly subscription charge of $99, currently on sale for $79. Additionally, the 14-day cancellation policy is clearly outlined on the sales page, providing clients with an opportunity to review it before completing their purchase. To proceed with payment processing, clients are required to agree to the Terms and Conditions.

  
  For your reference, I have attached screenshots illustrating these details on the sales page, and you can review our comprehensive Terms and Conditions here: [Terms and Conditions Link](***************************************************).
  ****************** submitted a cancellation request on 12/1, which is 7 days prior to her scheduled billing date on 12/8. As per our cancellation policy, clients are permitted to cancel at any time within 14 days of their upcoming billing date. Unfortunately, ******************' request did not align with this timeframe, resulting in a charge of $79 on 12/8.

  
  However, in consideration of the circumstances, we have made a one-time exception and processed a refund of $79. Please be advised that it may take up to 7 business days for the refund to reflect in ******************' account.

  
  We appreciate your understanding in this matter. If you have any further questions or concerns, please feel free to reach out.
  

  
  

• Initial Complaint

  10/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I joined a FASTER WAY TO FAT loss challenge with a coach I have worked with before. It was a 6 wk program that started August 28,2023. I absoutley hated the new app they were using and had multiple conversations with my coach about this. I had no desire to continue on after the 6 wk program. I was still inside of my 6 wk program when I received an email stating I was billed $79 for a VIP membership. Within 5 minutes I emailed customer service saying I did NOT want that membership and wanted to be reimbursed. I also sent multiple messages to the coach. They make it difficult to cancel - it is not something accessible through the app at all which is crazy because the app is the thing they direct you to for the entire 6 wk training??! ! I was told they wouldn't reimburse me because I didn't request cancellation 14 days prior to the billing date - how can you request cancellation for something while you are still doing the 6 week challenge trial to see if it is something that works for you? I responded to them within 5 minutes! I'm not using the program and need to be reimbursed! Their business practices are predatory and their structure is very MLM. Initially I was okay with the experience but after this debacle I am very disappointed and do not recommend them. They prey on women and try to lock them into something and make it difficult to get out. SO disappointing. I have gone through every avenue I know to request reimbursement because this was clearly a bait and switch and predatory.

  Business response

  11/07/2023

  At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99, on sale for $79. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions. 

  
  Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions. ***************************************************

  
  ****** signed up for the 6-week program on 8/13 and rolled into the *** subscription on 10/8. She submitted a request to cancel on10/8, the same day that she was billed and automatically enrolled in ***. Because she did not request to cancel within 14 days (she requested in 0 days), per the policy, she was charged $79. 

  
  An exception has been made, and a refund was processed for $79. Please allow up to 7 business days for this to credit back into your account. 
  

  
  

• Initial Complaint

  09/25/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I joined a FASTER WAY TO FAT loss challenge with a coach I have followed on social media on July 25th 2023. I was looking forward to it when I started but I quickly realized It was a impersonal program, all messages to me seemed to be a copy-pasted and there was minimal interaction from the coach that seemed genuine and personal (Sent me a message that said so proud of you for all the progress you have made so far even though I had not talked to her at all once again showing this was a copy and paste message). When I tried to cancel and explained I did not like the format the coach tried to say I didn't have to interact with the group I just needed to check in with her but when I asked her questions she said I needed to post them in the group. I realized after a few weeks into the program I did not want to stay on as a VIP member. I tried to cancel in enough time but apparently missed the cancel deadline. I canceled it at 12 days instead of the 14. I received an email that my credit card was charged $79 for their "VIP membership" I immediately tried to get my money back but of course hit back with oh the policy and 14 days required. They state they have a money back satisfaction guarantee but that is proving to be a lie in my opinion- you have to jump through impossible hoops to get that. Initially I was hopeful with this program based on the things the coach was saying but after everything I am not satisfied with this program and I do not recommend them.

  Business response

  10/09/2023

  At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99, on sale for $79. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions. 

  
  Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions. ***************************************************
  **************** signed up for the 6-week program on 7/25 and rolled into the *** subscription on 9/9. She submitted a request to cancel on 8/20, the same day that she automatically enrolled in ***. Because she did not request to cancel within 14 days (she requested in 0 days), per the policy, she was charged $79. Her subscription is set to cancel on October 10th and no further charges are pending on her account. 
  

  
  

  Customer response

  10/10/2023

   
  Complaint: 20651871
  
  I am rejecting this response because: the company tries to broadcast that they care about their people and state satisfaction guarantee however do not follow that. I tried to canceling before the 6 weeks weeks started however company continued to state 14 days and will not accept anything less. Company tried to offer another round instead of just refunding the $79 for ***. I am only asking for the money for the *** instead of the entire program even though I did not like the program. 
  
  Sincerely,
  
  ***********************

  Business response

  10/11/2023

  *****, a refund has been processed for $79. Please allow up to 7 business days for this to credit into your account. 

  We wish you all the best on *********************. 

   

  Customer response

  10/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a $199 product from Faster Way to Fat Loss on July 28, 2023. I called the very next day and asked to have my product canceled and refund issued. I was told by the employee that I was in their 36 hour refund window. She said my refund would be issued immediately and show within a week. It is not September, I have not gotten my refund. I was charged $79 for a continuation product. I have tried contacting the company by e-mail and phone this week. They did not respond via email or answer their phone during their posted business hours.Thank you for your help.

  Business response

  09/20/2023

  Dear **************, 

  Our sincerest apology for this delay, your request for a refund was within the 48 hour timeframe and unfortunately, our system inadvertently closed the your ticket.

  I just reviewed your account and I do see that a refund request was processed for $278 on September 14th. I've included a screenshot for your review. 

  We hope this matter is now resolved. 

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 10 I paid this company $199.00 for a 6 week trial. I participated as best I could but in general I did not feel that this program worked for me and my schedule. I followed along but I didn't want to continue. I did not agree to a continuing subscription, my understanding was at the start that I was only signing up for a 6 week program. There was also mention of free trial and VIP membership. I did not know that I opted in for a membership and that I couldn't cancel after 2 weeks PRIOR to being charged. This is very scammy business practice.I contacted the program making sure I wouldn't be charged after getting multiple emails saying "Welcome to VIP" and "we cant wait for you to start VIP." I also could not easily login to see how to cancel this program.I then was charged 79.00.I requested a refund the same day as being charged and have not used this product at all. I was denied. I keep being told that I needed to cancel 2 weeks before.I want others to know so they don't also get scammed.

  Business response

  09/29/2023

  At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99, on sale for $79. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions. 

  
  Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions. ***************************************************

  
  **************** signed up for the 6-week program on 7/10 and rolled into the *** subscription on 8/20. She submitted a request to cancel on 8/20, the same day that she automatically enrolled in ***. Because she did not request to cancel within 14 days (she requested in 0 days), per the policy, she was charged $79. 
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩