Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Wholesale Hardware

Locksmith Keyless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Hardware.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a key programmer on 5/30/23. I paid an extra $90 for overnight shipping of the unit. Unit finally showed up 2 days later. I contacted ***** and they confirmed that there was a logistics issue and apologized and said I was eligible for a refund for my overnight shipping charge. They told me to contact the seller and they would issue refund and then ***** would credit their shipping account. ***** stated the seller does not need to wait for them to credit their account and should issue my shipping refund ASAP. I contacted Locksmith Keyless and they said they filed a claim and to wait. Its been over a week now, and now they wont return any of my emails to them. They need to refund my shipping cost and they can wait for ***** to credit them. I should not have to wait. I paid for a service and did not receive it. I have spent thousands and thousands of dollars with this company within the last 6 months and they need to make things right by refunding my additional shipping cost of $90. It does not make sense that they are willing to lose a preferred customer over a shipping charge. If they do not refund the charge I will take my business elsewhere, and file a claim against the business with the credit card company.

    Business Response

    Date: 07/14/2023

    We sincerely apologize for any inconvenience caused. On May 30, 2023, at 10:24 AM, Brain placed an order with us, specifically requesting overnight shipping. In accordance with the request, we promptly shipped the package via ***** on the same day at 12:57 PM. The package was delivered by ***** on June 1, 2023, at 11:57 AM.

    Subsequently, Brain requested a refund for the shipping charges, and we informed them that we would need to initiate a claim with *****. If the claim was approved, we would proceed with issuing a refund. Unfortunately, on June 7, 2023, the ***** investigation into the matter was closed with a response stating that they respectfully declined our claim.

    Recognizing the gravity of the situation, we assured Brain that we would escalate the case to our designated representative at *****, named ********. Despite our numerous attempts to reach ******** through multiple emails, we have yet to receive a reply up to this date.

    Understanding the frustration this situation has caused, we had a conversation with Brain to express our sincerest apologies. In an effort to resolve the matter and provide the best possible customer service, we decided to refund Brain for the shipping charges, even though we did not receive a refund from *****.

    Once again, we apologize for any inconvenience experienced by ***** and assure you that we have taken the necessary steps to address this matter professionally and promptly.

    Customer Answer

    Date: 07/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Locksmith Keyless is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.