Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** via ZSP group llc contacted me and told me that she can get me a personal loan. She never disclose her broker fee to me. In the past I worked with ***. He charged me $300.00 broker fee. **** got the money and emailed me an ACH to sign. I, in good faith signed the form and the next day my account was charged $3k. I brought up this issue to her. She ****ed me and said she was there for me that she talked to her boss about $3k refund. Her boss told her that he 'll refund me the money once it was funded onto his account. He received the funds last Friday. I ****ed **** and asked her when I was going to get my refund. She never replied. I emailed *** and did not receive a reply. I have Lola **** messages. This is fraud!!
Business Response
Date: 12/26/2024
I want to apologize that I did not get to this matter sooner. I do want to point out, per the *** Agreement that was signed by you yourself, there was a $3000.00 service fee charged to your account ending in **74. I did not charge or take a $300.00 fee from your account at anytime without authorization from you, the account owner. I have attached the signed agreement for reference and highlighted the total amount in which you signed off and agreed to be charged by ZSP Group, LLC. If you have any questions or comments, I am fully available to speak with you.
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