Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 5th - Initially contacting the company
  June 13th - 1st lawn mow
  
  1st cut looked great
  Then I realized they hit the sprinkler head
  I was in town, living at the residence
  They had guys come out & fix it a couple of days later
  I double checked they worked properly and adjusted that it would actually hit the grass then resumed the auto cycle
  
  They mowed 27th June - Friday
  (26ft moving truck was in driveway)
  Hit the same sprinkler head
  Called the 30th (Monday) to report and that’s where my problem started.
  I was no longer living at the residence, trying to make sure the sprinklers would get fixed and turned on from a different zip code
  
  Just to get ahold of and communicate this with the company was like pulling teeth.. leaving countless voicemails When I was able to finally talk to who I’m assuming is the receptionist I was informed (after much back and forth and confusion that they already fixed said sprinkler) it was fixed on the 27th which I didn’t even question that date, just glad it was working again.
  
  The Sprinklers have been off since the 28th of June when I realized the head was broken again and turned them off because they weren’t functioning properly!
  
  I can see from my ring camera that the grass is now turning brown but the company said it has been fixed
  
  I feel silly to even report such a thing but with selling a house, curb appeal is very important. Especially after having spent hundreds of dollars to maintain and nourish the lawn, it’s disheartening to see it in this condition.

  Business Response

  Date: 08/17/2025

  We strive to provide reliable and professional lawn care services to all of our customers, and we take every concern seriously.
  In this case, our crew did damage a sprinkler head on the customer’s property. Once notified, we promptly sent technicians to repair and adjust the sprinkler so that it functioned properly. The lawn itself has remained healthy and green, which we confirmed by visually inspecting the property. Photos of the property are attached to show its current condition.
  I believe the complaint filed is less about the actual condition of the lawn—which remains in good shape—and more about dissatisfaction with our decision to cancel her service.
  The cancellation stemmed from a scheduling issue caused by weather. Due to several days of steady rain, many clients’ services were delayed. As a result, this property was cut back-to-back weeks once the weather cleared. When the customer called to discuss this, I tried to explain the situation. Unfortunately, the conversation quickly escalated as she began using vulgar and aggressive language toward me.
  At that point, I offered her a full refund for any inconvenience and informed her that, due to her actions during the call, we would be discontinuing her service.
  We remain committed to treating every customer fairly and respectfully, and we expect the same courtesy in return.