Roofing Contractors
Roof Rx TSY LLCThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Roof Rx TSY LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/13/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My metal roof was installed on 2/01/2023. It has a 2 year warrenty with its contract. The roof is rusted and corroded through out. *** left one voice message. All other numbers are closed down. The office is closed. I am not able to contact anyone to resolve what is covered under warrenty. If they fix the roof then I will gladly take down this post. It seems this company no longer exists.Initial Complaint
Date:04/12/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Horrible company! Stay away! Theres a reason why they have an F rating on BBB and a 1 star on yelp. Lack of communication, accountability, quality of work & the owner ****/****, whatever he goes by - is nothing but an arrogant kid who not only made our experience awful, but when installing my roof, did so when it was raining which has caused molding issues. After countless times reaching out to the company regarding, I was finally able to get in touch with the owner to which his was response was, nothing we can do about it now, deal with it.Initial Complaint
Date:09/26/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like your help on a situation we are currently working through with our roofer. We currently have paid the roofer about $35,000 Believe it or not, our house held up pretty good to ***. However, we were VERY excited to finally get our roof. After a long battle to finally get them to show up, the things turned for the worst. When they were tearing off the roof they did not tarp our house and we had a major rain storm which all came into our attic and actually rained into our house from all of our air vents. (I have video of this).We contacted the roofer right away as we wanted them to come remediate as we were concerned of mold (made it through *** with no mold). My emails, texts, and calls all went unanswered for weeks. Upon completion of our roof 4 weeks later we did discover a few other leaks. I spent my entire fathers day dumping out 40 gallon toter trash cans hourly due to these leaks (Also have video of these leaks). We hired a mold company and they did confirm we have mold growth in our attic due to the improper work of our roofer. We do have children, and have informed our roofer that our children are sensative to mold. The roofer continues to deny any wrongdoing. I had 3 other roofers come out for a 2nd opinion, and all 3 confirmed that our roof was not completed to code, and one of out skylights which did leak was installed inproperly. The roofer continues to deny any wrong doing.A lot of our pictures and videos can be found on the below link. We do have more photos and videos.******************************************* Thank you,*******************Initial Complaint
Date:06/29/2023
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had new roof put on our house then we got a notice that a lien was put on our house because roof RX didnt pay their suppliers for the materials usedInitial Complaint
Date:06/20/2023
Type:Sales and Advertising IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After waiting forever with very little contact (and what little we did get took us phone call after phone call and finally having to stop there and basically scream at them) we finally got our roof replaced and now we have leaks that we called them immediately and complained about. Without calling to inform us they sent a group of guys to our house who steeped out of their truck still holding beers in their hands and they had obviously had more then just the one and they were going to be getting on the roof of our 2 story house. When we called the company back the only thing they said was its Fathers Day.like that makes it ok. They did not repair the leaks and now they will not answer or return any callsInitial Complaint
Date:05/22/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Roofrx put a new roof on my home and it has waves in it. other places it sinks in and other places it bulges out.shingles not laying flat and have been on for 2 mos.They say can't do anything about but they won't even come out to look.roof cost is 30,000.sales person who wrote up deal said it would be to costly to remove and do over.roof was put on 23 rd of march.my home is valued at over ******* and now has a ****** roof,could not sell with out fixing or replacing.Initial Complaint
Date:05/09/2023
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After Hurricane ***, we signed a contract for a new roof. They stated they would do it for the price the insurance company charged. This was in October. In December we got the insurance check with the company name listed as one of the payees. We were told to take the check to their office, sign the commencement paperwork and get a date for the replacement to begin. We did this on December 20, 2023. After numerous attempts to contact someone, we were finally told that they were in the process of getting a permit and would shortly have a tear off date. After two weeks of attempted contact, were told it would begin April 19, 2023. I checked in the beginning of April to ensure they would start on the 19th. Nothing. Finally on the 12th, I was told the date was moving to the 26th I checked on the 26th and was told they would be there that day. No one Showed! On the 28th I was told there were production issues and they would get back to me with a new date. Today is May 9th and no communication from Roof RX! Please help!Initial Complaint
Date:03/15/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After Hurricane ***, RoofRx came out to our home and told us they can work with our insurance to get everything we needed replaced or repaired done. They promised to tarp my roof within 3 days and promised to meet with the insurance inspector. Roof RX has never come out to tarp my roof and did not come out to meet with the inspector. We contacted them to cancel our contract since they never did what they promised and they ignored us. 6 months later and we never heard from Roofrx and they did nothing for us with our insurance. Now I am trying to settle with insurance company (for much less than needed to replace and repairs) and they state Roofrx will be on my check. I contact ***** from Roofrx asking for a letter stating our contract is null and void so they can remove his company name from my check. He said he would do it since they never did anything they promised us and that he has enough work. He never sent the letter and then threatens me with legal action stating we are in breech of contract. WE ARE NOT IN BREECH, YOUR DECEPTIVE COMPANY IS IN BREECH. All I want is this letter releasing us as I do not want anything to do with your company that does nothing that was promised. How dare you take advantage of people during a natural disaster. Shame on you!Initial Complaint
Date:03/10/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with roof RX on October 26th 2022 I gave them a down payment for roof repair on January 3rd ****************************************************************************************************************** back I do not want to get my lawyer involved because that cost me money I do not have I like to have them tell me a date in March of this year and also my $13,000 check they've been earning interest on not fairInitial Complaint
Date:02/01/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We hired Roof RX 12/2021. We had some wind damage to our roof. They started off nice and said they will help with our ins claim process. Ins gave us a very lowball offer so roof rx brought in public adjuster ******. Got ins to give $ for total replacement. They finally did roof tear off months later. They left roof for 2 weeks and in that time water got into 2 rooms and left stains on the ceilings. We made them aware of this asap. Was told they would have their guy come fix it. Never happened. They said they completed the roof middle of august but they tore holes in gutters and didnt fasten front gutters to roof and when the hurricane came through it bent gutters more. My husband and I have been trying to get a hold of them by calling, texting, email and nothing. They did send us a bill for the rest owed. We will not release ins check until job is completely. We dealt with **************, ***** and **** (billing). Public adjuster said hes talked minimal to them and that he cant do anymore than that. We just want them to fix what they damaged. Oh and another thing we had funding set up and because they didnt do their job we lost that funding because it expired. We have asked many times for a itemized bill and no one can give us one. Some supplies we had left over they took back so we should get credit for them. Not asking for much.
Roof Rx TSY LLC is NOT a BBB Accredited Business.
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