Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this school is probably the worst school in history , come to florida academy and ask all the student how they feel about this school . the higher *** threaten to bring there husband to beat me up . teacher dont teach anything . 95% of the time your in books . we are paying 12k+ for no reason what i learned here i could of learn on ******** they are the legal scammer in florida . i would like to get my refund and i also want this school to get shut down . i wouldnt like someone else wasting there time here . when they could actually be doing something great for there career not come here and waist time. this administration is the worst . pls help . *** complained to the office and nothing as been involve . *************** is one of the worst teacher here ,curses , threatens , wishes the worst of student . pls help.

  

  Business Response

  Date: 02/24/2023

  This is a delayed response since the original BBB notification was sent to an outdated email address that has since been corrected.

  The school was made aware of the complaint on February 3, 2023.  I initially sent the ********************** the following written response then met with him in my office later that day.

  Florida Academy always welcomes feedback and input about the training process and interaction with our team members.Program graduates are successful professionals and technicians and regularly commend our instructors  for preparing them well. Industry employers frequently submit requests to meet and potentially hire Florida Academy graduates.Obviously, your experience did not meet your expectations. I would really like to meet with you to get more specifics to address the situations you highlighted. Please call me at *********************. *******************, School President

  In our meeting we discussed the factors that contributed to his experience.  He admitted some of the information shared in the complaint was not from his personal experience. We also discussed factors in his behavior and possible lack of engagement on his part that might have contributed to his frustration. ********************** admitted his inference where nothing has been learned in the program did not accurately reflect his perspective. He actually wanted to say that he learns better with more hands-on activity and that he wished the program included more exercises where students could demonstrate what was taught in the lecture portion of the program.

   Subsequently, we are reviewing and revising the coursework delivery process to incorporate more demonstrations and student lab activities. He agreed to do his part by attending all scheduled class sessions. Unfortunately, ********************** has missed a significant amount of scheduled class time.