Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Apartments

The Lakes at College Pointe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Reviews

This profile includes reviews for The Lakes at College Pointe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Lakes at College Pointe has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Gabriel T

      Date: 12/04/2024

      I moved out of the apartment and gave the proper notices in July. I cleaned the apartment and also patch and repainted the walls. October 22nd 2024 they sent me 1 single email that informed me that *** was unable to deliver the letter and stated the final statement. This single email went into my spam. I called them December 4th 2024 to to form them that I never received the form. They then charge me $513.00 on items that i had complained to maintenance about since first moving in.

    • DANIELLE O

      Date: 09/20/2023

      I moved out of the apartment. Gave the proper notice. I cleaned the apartment and touched up all spots with the paint the office provided. I then received my deposit refund. I was charged 200 for a 6 oz. tube of paint they provided. They charged me 488.00 dollars for repainting the tub that was peeling when I moved in. Now I am told 60 days review is needed. They are a rip off and try to scam customers. After they raised my rent 1400.00 a month, when notice was given I was leaving they were willing to negotiate price in rent. They price gouge and the Managers take there time to address any concerns. Do not recommend moving here!

    • Lauryn J

      Date: 05/20/2023

      I am currently in the process of leaving The Lakes at College Pointe, due to a job relocation, so I have to terminate my lease earlier than expected. The property managers have met me with intimidating, dismissive, and unprofessional responses in retaliation for my leave. The leasing agreement is set up without a termination policy in place, so when I sent the official 60 day notice per the office for my leave I was met with additional contracts and a random fine of $3,168.00; and was told I would have to pay in addition to my rent as a separate fee. There are also extra random fees noted on my account from November ****************** prior to my decision to leave. As well as the inconsistencies in the contract policies related to me leaving. This has led to confusion and frustration on my part, as I have not been able to rely on established policies and procedures to guide my tenancy. I expect that as a tenant, I should be treated with respect and professionalism, and that there needs to be clear policies and procedures in the outlined agreement. The office claims that all decisions have to go through corporate while creating their own agenda at will. When I spoke to corporate, they are just an investment firm and the property managers are the ones who manage this account. I, like others who have left a review, have been met with complications and inconsistencies in the process of terminating my lease, which has caused further distress and frustration. The behaviour is predatory, needs to be stopped, and feels like a shakedown! If my credit drops or there is a debt sent to collections due to this issue, this moves into the realm of extortion.

    The Lakes at College Pointe is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.