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Business Profile

Moving Brokers

US Household Moving & Storage, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/18/23 I called to arrange moving my furniture from SC to NC. I was asked about all my belongings to be moved and given an estimate of $3484.93 and paid a deposit of $535. On 5/6/23 an associate called to confirm bill of lading and there were a few more items so the estimate was increased to $4558.72 for 670 cubic feet and I paid an additional $1742.46. On 5/12/23 mover arrived with an almost full truck, stated he didnt have enough room, took a video he sent to someone at his company and a man named **** called and stated the video showed I had over **** cubic feet and the move would now cost over $10,000 and I had to pay an additional $5000 that day. I declined pick up. I understand what an estimate is and that the amount can go up or down but more than double is uncalled for. Also, I took measurements and did the math and we do have about ******* cubic feet but no where near ****. **** later called back and offered to do the job for the original amount but I was afraid to let them take almost everything I own and then hold it hostage for the balance of the $10,000 so I again declined. Now theyre emailing me saying that since I declined pick up they wont refund the $2277.46 I paid in deposits. I believe they are the ones in the wrong trying to scam me out of an additional $6000 which was more than double what the estimate was. I would be happy for a full refund but would be satisfied with a refund minus the original $535.

US Household Moving & Storage, LLC is NOT a BBB Accredited Business.

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