Reviews

Review Details

• Review fromJennifer D

  Date: 02/28/2024

  1 star
  Need I say more than the following, (besides that I got ripped of 20K with the same guy under a different LLC). This guy has stalled the courts for 4 years. Hes like someone who used to be president of the US. ************* v. Defendant(s) *********************, *************************, PROUD AMERICAN VANLINES LLC Case Number 2018R00488 and Court Docket Number 22-CR-00049

• Review fromBill M

  Date: 08/08/2023

  1 star
  I was not going to post anything cause Proud America was only broker but I see a couple of other review mentioning mover on track movers. Everyone I talked with at Proud America and on track were very helpful and professional but my items were stored in warehouse while they consolidated shipment. Some items were damaged but bigger problem was items that were lost particularly a file cabinet with personal and un replaceable stuff I noticed missing items right away and called the next day I recd a call saying they found and would forward. Two days later recd call told not mine. I spend a lot of time on the phone finally mgr of warehouse said they would keep on file and if did turn up would let me know after over a year I posted review for on track recd a call a couple of days latter offering compensation once again said file cabinet had personal items said he would look through warehouse and call me back waited a month then posted complaint. Recd call a couple of days later saying never said they would call back and I should except fact file cabinet is lost and once again offered compensation. The only thing I can strongly suggest to anyone planning a move. Use a mover that will deliver right through to destination not store in warehouse or use one of those pod services. *** on track said they will respond to my complaint with a note saying I refused compensation.

• Review fromShari B

  Date: 01/31/2023

  1 star
  Worse company. Everything that other people wrote ans more. Toni lies and tells you exactly what you want to here. Uncharged us, $21000, took 4 weeks after the day we were told for delivery, then they couldn’t get their truck up our driveway(which we have had many trucks and semis have made it no problem). Had to go rent a uhaul, load it and drive it up about 1 mile to our house and unload ourselves. Worse thing of all is most of my furniture was damaged or broken, and every box was opened and went through. Our $2500 cut co knives gone!! Tried several times to file a claim on damaged and broken items, sent pictures and nothing was ever done. Beware !! Don’t use them. I just hope karma comes back to bite them. Especially Toni!!!

• Review fromRosemarie M

  Date: 01/26/2023

  1 star
  I am not one to write reviews but our experience with Proud American VanLines, was so frustrating that we hope to save others from such a BAD experience. We were very displeased with their work and feel scammed out of ~$2000.We were told by P.American that it was OK to pack items in sealed plastic tubs but when VanGo movers arrived on May 7 to take our items,they charged $300 to repack the tubs.This is when we first became aware of the poor communication between ************************ and their subcontractor. The biggest issue was that the truck was scheduled to arrive May 28 but didn't until July 27. For these 2 months,we were having trouble getting answers as to what was going on. P.American wasnt picking up our calls nor returning messages. When we did reach people from both companies, the information about a broken truck and its replacement, didnt agree. We believe that P.American was not being honest with us. Meanwhile,we had to buy items that were on the truck so that we could get along daily. The truck that arrived was an extra-long,18-*******,even though P.American was warned that a large truck could not fit on the receiving property.We were then charged an extra $500 because they had to walk things in due to the truck not being allowed close enough. Several boxes never arrived. By contract and according to a Department of Transportation law, the movers are expected to pay $30/day that the items arrive later then the thirty-day grace ****** that they have to transport. P.American told us to file a claim with VanGo for these monies and washed their hands of this, although they were the ones to set the move up. The claim was for several missing boxes and the refund for the delay past what is allowed by law. We have yet to see this refund more than a year after filing the claim; we were told by ***** that it would take 2 months. Proud American should do a better job vetting their subcontractors, communicating with them and supporting the clients they book moves for.

• Review fromMary L

  Date: 11/15/2022

  1 star
  Proud American Vanlines gave me an original quote of $13,685 to move my household from ********** to *********. Three days before the move, the ***************** person raised the estimate to $21,396. At this point, there was nothing I could do but pay the money as our cross country drive was arranged and the new owners of the house planned to take possession when we left. When the contracted mover, MMG Moving, were almost done loading, the driver notified me I owed additional money as their truck was not large enough. My total was now a whopping $29,9335! I spent the next day struggling to deposit money into MMG's account. The rest of my complaint against MMG Moving has been noted separately. Beware of Proud American. They ask you to estimate how many large, medium, or small boxes you will have knowing full well you cannot accurately answer this question. The updated amount from the ***************** person is almost guaranteed to be significantly larger. No one comes to your house in advance to assess your items. Three days before your move you are at their mercy to pay the increased value. And then you are at the mercy of Proud American's contracted mover to pay their elevated charges. This was one of the worst experiences of my life. The savings to be used for upgrading our new home was given to this disreputable company.