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Business Profile

Medical Equipment

American Homecare Equipment Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business had been advised on a recorded line that i dont not authorize them to charge my card that has previously been provided multiple times over three months. I also have advised them to remove the card from my account two times and they still continue to attempt to charge the card. I have also turned reoccurring payments off and they still continue to attempt to make reoccurring payments.

  • Initial Complaint

    Date:11/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a ****** upon leaving the ************************* after surgery. I received a bill for $45.99 from American ********* equipment. I called them and explained that I didn't ask for the ****** and would happily return it but I wasn't going to pay for something I didn't ask for. They keep sending me bills and now they're trying to add late fees. This is a scam I will not participate in.

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****See Attachment****

    Business Response

    Date: 05/16/2023

    Hello,
    My name is *************************, General Manager for American Homecare located at ******************************************************************************
    My response to the Grievance filed against American Homecare by ******************************
    In her complaint ****************** states that we physician sent a sleep study order to be done 08/26/2021, the actual sleep study was done 08/31/2021, the sleep study with results were sent by the sleep lab on 09/16/2021 to the patients physician. An actual written order was not done until 11/30/2021 by the patients physician; these orders along with sleep study were first sent to American Homecare on 12/09/2021. As you can see more than 4 months had passed before American receives the order to provide **************** with CPAP Equipment. Upon review of patients file it was determine that patients file was incomplete we requested missing documents from patient physician several time on 01/04/2022 requested documents were received. Authorization was then requested from patient insurance and we proceeded to explain to patient the turnaround time for the specified equipment. One of the biggest manufactures of the mentioned medical equipment had a massive recall worldwide that effected the whole industry as there competitor could not manufacture as fast and keep up with the demand. By the time **************** was contacted to proceed with set up he documentation had expired and needed to be re-done. We apologize deeply and understand that situation was out of her control and ours. The medical care industry alone has suffered severe diversity and change since the beginning of the pandemic. In this case not only the patient but the provider suffered from that change.
    I can only suggest that patient give us a call and ask to speak to me and see how we can accommodate her needs; I will try to speak with her insurance and work out an exception of medical necessity be done due to the pandemic and lack of materials for patient care.
    Best Regards,

    *************************
    American Homecare Equipment, Inc.
    General Manager
    *********************************************************************************************
    Office: **************
    Direct Line: *************
    Fax: **************
    Email: ********************************

American Homecare Equipment Inc is NOT a BBB Accredited Business.

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