At-a-glance
Business Details
- Location of This Business
- 3403 Powerline Rd STE 803, Oakland Park, FL 33309-5935
- BBB File Opened:
- 12/15/2017
- Years in Business:
- 43
- Business Started:
- 11/17/1980
- Business Incorporated:
- 10/17/2016
- Accredited Since:
- 2/10/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Bill Fish, President
- Ms. Shannon Burgio, Operations Manager
- Contact Information
Principal
- Mr. Bill Fish, President
Customer Contact
- Ms. Shannon Burgio, Operations Manager
- Additional Contact Information
Phone Numbers
- (954) 485-3322Other Phone
Email Addresses
- Primary
Website Addresses
- (954) 485-3322
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
2 Customer Reviews
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Most Recent Customer Review
Christian S
03/01/2023
Testing.com, LLC Response
03/08/2023
Good Evening,
We sincerely apologize for the inconvenience and error that occurred on November 12, 2022. We had reached out to all of the affected customers that had received the erroneous refund on November 12, 2022.
Dear Valued Health Testing Centers Customer,
We are informing you about an incident that occurred on Saturday, November 12, ********************************** orders you made with Health Testing Centers.
On that day, Health Testing Centers completed a scheduled rebrand to Testing.com. During the transition, refunds were erroneously issued to customers who purchased orders through Health Testing Centers dating back to April 1, 2021.
Please know that your personal information was not compromised when our system triggered a refund for these transactions. We apologize for any confusion or inconvenience this may have caused.
Since then, we have been actively working with our merchant partner to resolve this issue and reverse the refunds as quickly as possible. Although we were advised that we would receive a notification before the refunds were reversed, the reversal process started without our knowledge on December 9, 2022.
Our merchant partner has advised us that the refund reversal will show as a new transaction with your financial institution. The transaction amount will be the exact same as the original transaction for your order that was placed with Health Testing Centers, and the same amount that was refunded back to your account on or immediately after November 12. If you were issued multiple refunds, all of these refunds will be reversed and will appear as new, separate transactions.
Once this new transaction is complete, you will have paid for your fulfilled services in full and will not have an outstanding balance.
We understand that the delay in resolving this issue has been incredibly frustrating. We apologize for this inconvenience and are committed to providing the best possible experience for our Health Testing Centers and Testing.com customers. If you have any questions, please reach out to our Customer Support Team at ************ or contact us at *********************************.
If you would like any of the transaction details around your order that was affected, please email us at ********************************* and we will be happy to assist you.
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