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          Azul Brazilian Airlines has 1 locations, listed below.

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            Business ProfileAzul Brazilian Airlines

            Airlines

            Contact Information

            526 SW 34th St Building 6

            Fort Lauderdale, FL 33315

            Visit Website
            (844) 499-2985

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            25 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            526 SW 34th St Building 6, Fort Lauderdale, FL 33315
            BBB File Opened:
            10/18/2016
            Years in Business:
            9
            Business Started:
            7/30/2014
            Business Incorporated:
            7/30/2014
            Type of Entity:
            Corporation
            Alternate Business Name
            • Azul Linhas Aereas Brasileiras S.A. Inc.
            Contact Information

            Principal

            • Mr. David Gary Neeleman, President

            Customer Contact

            • James Smith, Director
            • Rod Calderon, General Manager
            • Mr. David Gary Neeleman, President
            • John Peter Rodgerson, Vice President of Finance
            Read More Business Details and See Alerts

            Customer Complaints

            25 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/22/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I bought an airfare ticket on September 25 th, 2024 to flying out on February 7th, 2023 at 07:05 pm and returning on February 18th, 2024 (confirmation ZN1RMA). On February 4th, 2024 I checked the flights on the Azul website and found out that the *** VCP got anticipated by 8 hours ahead, a situation that I was not prepared and impossible to change my schedule. I was prepared for the flight to get delayed as Azul did with my 76 years-old husband and me on December 22nd, 2022 due to OVERBOOKING and NOT RESPECT MY HUSBANDS AGE (I just cant ignore the massive mistake!). I did use one of main US travel agencies (BACC) to book this flight as I have done numerous times. Neither the agency nor I received any change notification that was done in October 2023. I panicked and saved this trip buying a Avianca flight that arrived in ********* because I was born and raised there increasing another 2 hours bus ride to reach Campinas.I canceled the ***** VCP. The difference between the 2 flights was $ 127 more and I would like to be reimbursed somehow. I can understand delaying ONE DAY or couple of hours but anticipate a flight more than 8 hours ahead is a first.
            Read 24 More Complaints

            Customer Reviews

            2 Customer Reviews

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            Start a Review

            Most Recent Customer Review

            Andreia D

            06/16/2023

            I was embarrassed and treated very poorly by one of the ir employees. I won't to the bathroom before my flight, my mom went in first because she is handicap and told me to meet her. I tried to board the plane and the guy did not allow me- stating that I had to go in with her. He said I was section 2 and had to wait. I waited in the side, he started boarding section 2 and did not tell me that I could go in. I then went to him showed him my passport and he let me in. He started talking to me on Portuguese, I told him I didn't speak Portuguese and he started telling people behind me that I was a ********* that did nor want to be Brazilian. Not sure what else he said, but he continued talking about me to the people behind me. He belittled me and caredless about my feelings- very unprofessional. HIS NAME is ******* **************. I think he should be repremended for the lack of unprofessionalism and rudeness.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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            BBB Reports On

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