Complaints

This profile includes complaints for United States Medical Supply, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United States Medical Supply, LLC

  8200 NW 33rd St Ste 200 Doral, FL 33122-1942

  
• 

  United States Medical Supply, LLC

  1480 NW 79th Ave Miami, FL 33126-1610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My primary pharmacy (Rite Aid) closed down. I rec'd a letter from US MEd stating that Rite Aid asked them to assist thier Diabetic patients with diabetic testing supplies. I called the # and was told they are a ******** supplier, like Rite Aid- accept ******** as payment and that all costs should be covered. If they were not, they would contact me prior to shipping them out to have my approval. Couple weeks later, *** delivered a box full of a glaucometer, test strips and lancing devices. No bill, invoice was in the box. 2 weeks later, an email arrived stating that I owed >$900. I called, told them I was told it would be covered and if not, I would be called to approve prior to shipping- all not done! I got an email every few days saying pay now. I sent everything back- one box strips and glaucometer had been used. Never heard, so emailed. Heard back- now owe>$400. I explained ******** EOB states (C) you do not have to pay if you were unaware of items cost/non covered (I was not). Yesterday, they said the account is closed but yet another email saying to pay. Stress raised blood sugars. I am retired RN and am SO fearful of how they are taking advantage of people in dire need due to Rite Aid closure. I have alerted news, congresswoman, TV stations and ********

  

  Business Response

  Date: 07/18/2025

  Please know that we appreciate being contacted, but due to professional, ethical, and legal issues (including considerations related to HIPAA and privacy statutes), we are only able to communicate directly with customers. What we can confirm is that on 7/18/2025, our Quality Team spoke with the consumer, and a resolution has been provided. Thank you. 

  Customer Answer

  Date: 07/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US Med was reported for fraud with my ********, I was issued a new ******** number from ********. US Med continues to try to bill me, I've blocked the numbers, they still send mail. I want them to take care of this and stop.

  

  Business Response

  Date: 07/16/2025

  Please know that we appreciate being contacted, but due to professional, ethical, and legal issues (including considerations related to HIPAA and privacy statutes), we are only able to communicate directly with customers. What we can confirm is that our Quality Team has made several attempts to reach the customer but with no return response. Thank you. 

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23569135
  
  I am rejecting this response because:
  I requested this business to stop contacting me a long time ago due to the fraud from this company on my ******** account. It was reported to *******, I was issued a new ******** number which is never done unless fraud was actually found. This company was instructed to contact ******** directly last year.
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/17/2025

  Please know that we appreciate being contacted, but due to professional, ethical, and legal issues (including considerations related to HIPAA and privacy statutes), we are only able to communicate directly with customers. What we can confirm is that we have made several attempts to contact the consumer by phone and email and have not yet received a response. Unfortunately, to address the consumers concerns and determine next steps, the consumer must contact us.

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in December of 2024 ********* a call from a salesman from ** Medical Supply he was trying to get me to order a Libre 3 from them and he took my insurance information he ran it thru and told me i could get this device for and would never have to pay more than $50.00 for the sensors i ordered them and they sent me two 90 gay supplies. I dont remember when bur sometime in January of **************************** a bill for $375. I called and talk *** some lady and she told me I had not met my deductible because they bill in monthly increments and thats was the $50. Back in Dec. I explained what the salesperson had told me and she said she would check into it. Then in Feb. I received a bill for $700. I called again and she explained to me about the deductible again and she would listen to the tapes and get back to me which she never did. I mentioned to her about the surprise act and they havent talked to me again. I dont think I should be responsible for this bill because I was mislead. The invoice number is ****** and ******.

  

  Business Response

  Date: 07/07/2025

  Please know that we appreciate being contacted, but due to professional, ethical, and legal issues (including considerations related to HIPAA and privacy statutes), we are only able to communicate directly with customers. What we can confirm is that on 7/7/2025, our Quality Team spoke with the consumer, and a resolution has been provided. Thank you. 

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every 90 days I should be receiving a shipment of *** supplies.Never hear from a supervisor as I ask for one multiple times and I am told they are not available no resolution to problems

  

  Business Response

  Date: 07/10/2025

  Please know that we appreciate being contacted, but due to professional, ethical, and legal issues (including considerations related to HIPAA and privacy statutes), we are only able to communicate directly with customers. What we can confirm is that we have made several attempts to connect with the customer via phone and email, but no response. We hope to be able to provide a resolution to their concerns. Thank you. 

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not give out date of birth over the phone. I have arranged for alternate means of Id through the company. However only 1 time in 7 calls have anyone ever used the alternate means of Id. Everytime I point out alternate means of Id the customer service **** fail to even look in the file as I told them they needed to do. And even when someone looks into the file and sees it they dont comply with their own policies. These people are infuriating and fail to help a customer.

  

  Business Response

  Date: 06/06/2025

  Please know that we appreciate being contacted, but due to professional, ethical, and legal issues (including considerations related to HIPAA and privacy statutes), we are only able to communicate directly with customers. What we can confirm is that on 6/5/2025, our Director of Quality Improvement spoke with the consumer, addressed his concerns and provided a resolution. Should the consumer have any additional concerns he can contact her directly. Thank you. 

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US Med has received the returned item of order (#I13011944) last 3/5/2025 which was confirmed by their customer service. They confirmed that they will process the refund to ********** (billing company). I called US Med again on April 16 because I got a statement from Concentrix for the returned items. Same as the previous call, US Med promised to escalate the issue to management but on April 30th call it is still has not been reversed/refunded. We had to do a 3way conference with Concentrix and US Med with the later advising us to wait for an update on the escalated issue. 5/28/2025 - i received a final notice of payment statement from *********** stating my account will be sent to collection agency. I called US Med again and still the same response as promising to escalate the issue. I am worried my credit score is going to be affected by this company. I have ordered supplies from them for years and cannot understand why they are not fixing the issue when they already have the items.

  

  Business Response

  Date: 06/03/2025

  Please know that we appreciate being contacted, but due to professional, ethical, and legal issues (including considerations related to HIPAA and privacy statutes), we are only able to communicate directly with customers. What we can confirm is that on 6/3/2025, our Quality Team spoke with the consumer, and a resolution has been provided. Thank you. 

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US Med is sending products to my home through *** ground and will not allow me to redirect the delivery to a local *** store. I am requesting the redirect because of porch pirate problems in my area. US Med told me that is a personal problem and they don't allow redirects. However, I was able to do it 3 months ago on my last delivery. The "supervisor" I spoke to was very rude. I could not believe how uncooperative they were. *** said they added the restriction recently and could remove it and allow the redirect from the *** website, but US Med would not do this. In fact they said they can't do it, which *** said is not true.

  

  Business Response

  Date: 06/04/2025

   Please know that we appreciate being contacted, but due to professional, ethical, and legal issues (including considerations related to ***** and privacy statutes), we are only able to communicate directly with customers. What we can confirm is that on 6/3/2025, our Quality Team spoke with the consumer, and a resolution has been provided. Thank you. 

  Customer Answer

  Date: 06/04/2025

  The complaint does not need to address ***** regulations. The complaint is about delivery only. The content of the box being delivered is moot. Their response is a dodge and is not acceptable.

  Thank you.

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23386349
  
  I am rejecting this response because:

  The complaint does not need to address HIPAA regulations. The complaint is about delivery only. The content of the box being delivered is moot. Their response is a dodge and is not acceptable.

  Thank you.

  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025 I called us Med to reorder my glucose monitoring supplies and was told that the current model I was using is being discontinued and I had to upgrade to the new model. Upon receiving the shipment I discovered the new model was not *** approved to be used along with my insulin pump and that the old model was in fact not discontinued and the representative did not tell me the truth. I called you as Med requesting to return the inappropriate supplies in exchange for the correct supplies. It took the company over 6 weeks to finally approve the exchange. In doing so they refunded the insurance company the original amount of money and ran the New Order in 6 weeks later than I should have received my original shipment. During this time I ran out of medical supplies and had to borrow supplies elsewhere. I've been promised three times that the company would remedy this situation and change the original shipping date back to January instead of March 13th so I could reorder my 3-month Supply and have insurance cover it. At this point this has not happened. **************** Representatives disconnect you as soon as you hear you want to supervisor if you do get a supervisor they promise to call you back with information and don't call if you call and request them they say that they're having trouble logging in Representatives also repetitively hang up when they don't want to deal with anybody that has an issue knowing that there's no repercussions or way to tell that they've simply disconnected you and moved on to the next call. **************** and follow through with this company has been absolutely horrible. They send life supporting medical equipment to people who have serious medical conditions and should be held accountable. There's also no other way to contact the company other than the same customer service Representatives who do not follow through.

  

  Business Response

  Date: 05/14/2025

  Please know that we appreciate being contacted, but due to professional, ethical, and legal issues (including considerations related to HIPAA and privacy statutes), we are only able to communicate directly with customers. What we can confirm is that on 5/13/2025, our Quality Team spoke with the consumer, and a resolution has been provided. Thank you. 

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been calling US Med repeatedly to get my CGM delivered, but despite speaking with multiple representatives over several phone calls, nothing has happened. Each time I talk to someone, Im assured that things are being processed or escalated, but there's been no follow-up and no delivery. It's incredibly frustrating to keep explaining the situation over and over without any resolution or accountability. I just want my *** shippedthis delay is affecting my health and peace of mind.

  

  Business Response

  Date: 04/16/2025

  Please know that we appreciate being contacted, but due to professional, ethical, and legal issues (including considerations related to HIPAA and privacy statutes), we are only able to communicate directly with customers. What we can confirm is that on 4/16/2025, our Quality Team spoke with the consumer, and a resolution has been provided. Thank you. 

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had US med for my diabetes supply from *********. On January 1st 2025 my insurance changed and so did my mail order supplies. US MED has been harassing me everyday about my supplies, my copay which I never had a copay and my credit card information which was on file. Never gave that information because my supplies are free. I get them from a medical supply that my new insurance uses. I believe this is a scam. I blocked their phone calls but they are still calling leave messages. I spoke to someone today, who claims they will take me out the system. They leave at least 3x a day.. I would like to be taken out the system.

  

  Business Response

  Date: 03/19/2025

  Please know that we appreciate being contacted, but due to professional, ethical, and legal issues (including considerations related to HIPAA and privacy statutes), we are only able to communicate directly with customers. What we can confirm is that on 3/18/2025, our Quality Team sent an email to the consumer, and a resolution has been provided. Thank you.