Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraudulent charge on my checking account. (See attachment) Either:1. Sigma (sells computer software to tax businesses) does not crosscheck their clients names with their Tax ID numbers. (which they should as my charge reveals)or 2. Sigma is a legitimate business covering up fraudulent practices picking random small tax business names and addresses but switching out Tax ID numbers/Account#s for billing.I am a retired flight attendant who has never owned/operated a tax business hence, no need for their software. On the attachment you will see **** ******** name as the person who was charging me for his tax service. He knew nothing about Sigma or the charge to my account and the Tax ID number listed on my Transaction Detail is not his Tax ID#. He runs a mom and pop business with his wife in ******** that does their own in-house billing. I live in ********** and have never lived in ******** or met **** and his wife ******. I spoke to them on the phone trying to figure out why I was charged $999.I spoke with Sigma who initially said they would refund my money, asked for my account number and routing number (which I now wish I hadn't provided) then put me off about the refund and are not returning my calls. I would like the $999 refund from Sigma, I would like this complaint publicly shown on your website, and wish I knew how to contact someone about researching the fraud.
Business Response
Date: 03/06/2025
We have no contact with ******* *****, it seems someone stole her account information and **** ******** IRS information to purchase software from us. We did talk to **** ****** and he confirmed that no money was taken from him. If you look at the attachment it does not mention ******* ***** but **** ******. We tried to refund the money but it was probably rejected as we put **** ******** name and it seems the account belongs to ******* *****. Anyway it appears that as of today our merchant account was able to refund the money and it went through on March 3rd. You will the attachments that confirm this. Please check with ******* if she sees the money now.Initial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sigma failed to help resolve issue with their bank product group. Resulting in my funds not being received.Customer Answer
Date: 02/12/2025
This shows the email from sigma. Stating that they are waiting for *** to respond. However, this response is only being repeated. And not actually being dealt with properly. I am unable to utilize these trace numbers because the account is not mine. And the receiving **** will not release funds because they have not gotten a request form the sending bank.Business Response
Date: 02/14/2025
First Issue: The customer noticed that her in-season loan deposits are not going to her bank account that she has on file with us. Sigma Tax Pro works with *** a bank that specializes in receiving tax refunds from the *** and disbursing them to taxpayers and tax professionals.
a) We reviewed her TPG portal from her end and found that there are 2 applications in TPG's system for her EFIN: 1 under her old provider and 1 under us.
b) This created what TPG calls "2 strings", meaning that the first registration is linked to the old provider and the second one is linked to us. Each record has different bank account information.
c) When her old provider registered her with *** before we did, they either put outdated banking information or incorrect banking information altogether.
d) Since her old provider registered her first, ***'s system was paying out the preseason and in-season loans to the banking information that they (the old provider) had on their registration.
Action Taken from our end:
We got the Trace Numbers of all the preseason and in-season loan deposits and provided them to the customer.
We asked *** to rectify the records to ensure that any deposits that TPG system will make, will go to the correct bank account information. This has been completed.
Since then, the customer did not receive any deposits as she did not transmit any returns with RT since 02/06.
How many deposits were sent out before discovering this issue?
There were 3 deposits made (1 preseason loan + 2 inseason loans) to the wrong bank account and she discovered that after noticing that she didn't receive any deposits.
Current Status:
We did not receive or save any reports that show the incorrect deposits or amounts, but we can confirm that the last deposit was made on Feb 7th to a bank account ending with *7523 which is mismatching the documents and the records we have on file for this customer
We have submitted a request to *** to recall the deposits back and will request that it is processed as an exception outside of their process. Once TPG responds we will update further.Initial Complaint
Date:01/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out to sigma on Jan 19th to inquire about pricing and purchasing a professional tax software for my business.We both agreed on a tax software package of $79. I sent over my last year *******'s volume reports along with an *** EFIN Summary page showing my personal sensitivity information along with my company EFIN number. My ********************* handed over the necessary documents to Sigma to get the account activated. Furthermore, I granted sigma remotely access to my computer network to resolve whatever the issues was.Bottom line - I have gave out to much of my business information and no customer relations with the business. They tried helping me set up the **** account. But the attempt failed to login to the *** website no success. My argument is: I had a hacker stolen my my EFIN. the *** reissue me a new EFIN 2weeks ago. My old EFIN has all my last year bank report number which I think cause some type of miscommunication with sigma with the new EFIN via the old EFIN.Everything is legit. I never had any issues with no other company or bank.Business Response
Date: 01/24/2024
Hello we have reached out via email and phone to the consumer offering a refund, the email is attached.Customer Answer
Date: 01/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Business Response
Date: 01/24/2024
The bank account he paid with is not valid. Please confirm how he would like the refund. Please see attached.Customer Answer
Date: 01/25/2024
Either a check can be mail or send refund to Routing 041215663 Account# *************Business Response
Date: 01/25/2024
Can you confirm the mailing address please
Business Response
Date: 01/25/2024
Also if he wants ACH we need name on the account and address please.Initial Complaint
Date:01/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dispute amount $999.00 for software purchased from Sigma Tax Pro on 1/27/2022. Software was riddled with errors pertaining to IRS Due Diligence Form ****, which made it impossible to process client returns. Informed Sigma Tax Pro since January 2022 and ongoing, but they failed / refused to refund money to my credit card; trying to force me to use software.Business Response
Date: 01/19/2023
We did not receive any communication from this client until a letter arrived this month with BBB cc'd. We emailed the client with no response but have mailed a check for $999.
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