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Business Profile

Mens Clothing

Jox Sox, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mens Clothing.

Complaints

This profile includes complaints for Jox Sox, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jox Sox, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The purchase took place on 12/8/2024 to order 2 pairs of white socks and 2 pairs of black socks. I received the order and it had 4 pairs of black socks. I reported this to Jox Sox and received a reply they were out of the white socks but would make available the 2 pairs of white socks in February. I have reached out to them several times through email and their website, but have received no response from ********* is the email from them promising to correct the issue:---------- Original Message ----------From: Jox Sox <*****************************************************>To: ********************* Date: 12/17/2024 4:33 PM EST Subject: Re: Your order has been shipped! - Incorrect order #******** Hi *****,Thank you for your email.We are very sorry we mis-shipped your order. Unfortunatelywe are currently out of stock of the XL low cut in white now, and will not be getting them back in stock until the end of february.We do have the quarter or cre in XL.1.We can send you 2 quarters in white now.2.We can send you 2 crews in white now.3.We can send you the 2 low cuts in white when we receive them around the end of February.4. We can refund you for the 2 socks you received in error.Just let us know what you would like us to do?Thank you for your ****************** Jox Sox On Tue, Dec 17, 2024 at 10:31AM <*********************> wrote:I opened an issue/email on your website regarding my order. As you can see, the order was for 2 Black pairs and 2 White pairs. The package I received had 4 Black pairs. Can someone please contact me so this can get corrected?Thank you,***** ****** ---------- Original Message ----------From: Jox Sox <***************************************>To: ********************* Date: 12/10/2024 2:28 PM EST We wanted to let you know that your order (#********) was shipped via ********** First Class Mail on 12/10/2024. MCL-012XJOX SOX Men's Cushioned Low Cut Socks - XL Shoe Size *****, Black2 MCL-011XJOX SOX Men's Cushioned Low Cut Socks - XL Shoe Size *****, White2

    • Initial Complaint

      Date:03/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of shorts that didnt fit I filled out the return form and sent it back for credit I have **** confirmation they got the return I sent several emails with no response I gave them over a month to respond I feel I did my part

    • Initial Complaint

      Date:02/20/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ****** *******,Thank you for your order from Jox Sox We wanted to let you know that your order (#J25100039) was shipped via ****, **** First *lass Mail on 1/31/2025. You can track your package at any time using the link below.Shipped To:****** ******* *********************** US Track Your Shipment: ********************** This shipment includes the following items:Item #DescriptionQty MAL-174JOX SOX Men's Alpha Pro Low *ut - White / Grey3 My shipping address was not complete, I did not recognize until second attempt of their shipping. I have tried to contact them by phone number, 5 times and 6 times by email including today, 2-20-25. I want the socks and cannot get any response from Jox Sox.Any help with resolving this issue is greatly appreciated .Thank you Don *

    • Initial Complaint

      Date:12/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 17, 2024 I ordered 4 pair of socks for a Christmas Gift and was charged for them. The following day I received an email stating that the order was shipped and in doing so they provided a **** tracking number. That tracking number today 12/9/2024 still says Pre Shipment, **** waiting for item. I have sent an email, left a voicemail and I have not received a response. This is unacceptable, either refund me my payment or send me the socks I paid for.

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with JoxSox and the shipping was missing a pair of socks. I figured it was and oversight and I order 4 pairs (2 of one of the same). I have reached by email twice and left two phone messages. Still no return call. I just want the other pair of socks or my account credited. This company has terrible customer service.

      Business Response

      Date: 11/14/2024

      This has been resolved by shipping 2 additional pairs of socks today 11.14.24

       

       9400111105502814814515 ******** tracking number

      Customer Answer

      Date: 11/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:05/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re: Jox Sox Order # ******** March 10, 2024. Order received and simply the soxs did not fit! The top of the sox around the ankle was way to tight and even shut off blood flow to the foot. Per their policy the soxs were returned for a refund along with the completed return form on March 25, 2024 via US mail sent to Jox Sox Retail Returns, ****************************************************. The US mail tracking indicates the soxs were received by Jox Sox. The refund has not been received and Jox Sox has made no contact with me or replied to messages left.

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased may pairs of this companies socks. Lifetime guarantee. I returned 10 pairs of socks for warranty purposes. Paid extra for signature verified delivery. The delivery was October 30, 2023. I have had no contact at all. Multiple calls with no answers or returns/email. A lifetime warranty with no support is useless. Be very skeptical before buying.

    • Initial Complaint

      Date:05/24/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order No.: ********. 4 pairs of sox were returned on April 28, 2023 and a refund requested.. Per the tracking number they were received by the JoxSox company. I have called their customer service number at least 20 times and only get a voice mail. I have left messages and no one returns my calls. I have left emails and not received any response. I don't know what else to do except lodge this complaint. Thank you for your assistance. *************************

      Business Response

      Date: 05/25/2023

      Hi *****,
      Thank you for your email.
      Your return was processed and a refund issued for $41.60.
      It usually takes about 2 weeks to process, but we are running a little behind. You should see the credit on your credit card statement within a few days.
      Thanks,
      Team Jox Sox

      Customer Answer

      Date: 05/25/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 pair of Alpha Pro low cut socks (product number MAL-174) at $13 per pair. One pair had a hole in them. I returned that pair ($5.00 to mail) and asked for a replacement. According to **** tracking, the return package was delivered on April 3, 2023 at 2:45 PM. It has been a month and I have not heard anything from them. They have not answered any emails I have sent them. Terrible customer service.

      Business Response

      Date: 05/18/2023

      Sorry for the delay. The replacement pair has been sent.

      Customer Answer

      Date: 05/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/28/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #******** was for a pair of Weekender shoes and the price was $38.52.I placed the order on March 26 and received the item about 10 days later. The second time I wore the shoes they came apart on the heel. I returned them with a properly filled out return form on April 8, 2023 and they were received by JOXSOX on April 10, 2023-received by *******. *** tracking number 1Z022RR00333673858.I have since tried unsuccessfully to contact JOXSOX by email and phone. They have not responded at all.I originally wanted another pair of the shoes, but now would prefer a refund. My cost to return the shoes was $11.98

      Business Response

      Date: 05/01/2023

      Thank you for your correspondence. We are running about 2 weeks to process returns/exchanges. Your shoes were processed on Friday 4/28 and a replacement pair sent out. We are sorry you had a problem with the shoes.

      Thanks!

      Customer Answer

      Date: 05/03/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Jox Sox, Inc. is NOT a BBB Accredited Business.

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