Business ProfileforPES Solar

The installation of the solar panels was completed on 3/07/24 and is NOT what I approved on the plans. In total, these solar panels will end up costing me over $60,000.00 and I will have them for 25 years. I expected a clean, well-designed installation. I was provided a plan that detailed where each solar panel would be installed. Still, no one discussed with me the installation of various electrical boxes, tubing, and wires nor told me that these would be installed on the outside of my home, next to my pool area, without my input as to the design of how this would end up looking. ****, nor his supervisor, whom I sat with and asked questions endlessly - discussed with me that a tube with the electrical wires would be installed in a lazy and cheap manner that take away from the aesthetics of my roof and backyard. Lastly, I was asked to sign a paper allowing the installers to cut into a piece of my drywall inside my home. When I returned, they had installed some type of electrical tubing that protruded out of the wall on the INSIDE of my home. Ive shared these with a couple of engineers and they both said this is a terrible installation and of course now that the panels have been nailed into my brand-new metal roof I know options are limited. Ive asked 1. Why was I never provided plans that included these additional components and where they would be installed? 2. What are the options to fix this mess? I was told the electrical box would be replaced, that is all. ****, the salesperson, refuses to answer either of my questions. The business has not tried to resolve this problem except **** told me to get a trellis but he knows I cannot cover the electrical meter nor the tubing that is running over the soffit and along the roof. Nor can I get a trellis to cover the inside of my home. There is no account number that I am aware of. I would like PES to answer these questions so that we can find a resolution.