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          Find a Location

          Chewy, Inc. has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Chewy, Inc.

              7700 W Sunrise Blvd Plantation, FL 33322-4113

              BBB Accredited Business

            • Chewy, Inc.

              3251 Hollywood Blvd Hollywood, FL 33021-6942

              BBB Accredited Business

            • Chewy, Inc

              40 Dauphin Dr Mechanicsburg, PA 17050-8521

            • Chewy, Inc

              600 New Commerce Blvd Ste R Hanover Township, PA 18706-1403

            • Chewy, Inc.

              256 S. 143rd Ave. Suite B Goodyear, AZ 85338

            Business ProfileChewy, Inc.

            Pet Supplies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            7700 W Sunrise Blvd

            Plantation, FL 33322-4113

            Visit Website
            Email this Business
            (800) 672-4399

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            Customer Reviews

            2.89/5

            Average of 552 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            473 complaints closed in last 3 years

            164 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/9/2016

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Chewy, Inc.

            Business Details

            This is a multi-location business.

            Find a Location

            Chewy, Inc. has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Chewy, Inc.

                7700 W Sunrise Blvd Plantation, FL 33322-4113

                BBB Accredited Business

              • Chewy, Inc.

                3251 Hollywood Blvd Hollywood, FL 33021-6942

                BBB Accredited Business

              • Chewy, Inc

                40 Dauphin Dr Mechanicsburg, PA 17050-8521

              • Chewy, Inc

                600 New Commerce Blvd Ste R Hanover Township, PA 18706-1403

              • Chewy, Inc.

                256 S. 143rd Ave. Suite B Goodyear, AZ 85338

              Headquarters
              7700 W Sunrise Blvd, Plantation, FL 33322-4113
              Email this Business
              BBB File Opened:
              9/24/2012
              Years in Business:
              11
              Business Started:
              9/12/2012
              Business Incorporated:
              9/12/2012
              Accredited Since:
              9/9/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Connect with a Vet by Chewy
              Business Management
              • Mr. Satish Mehta, Chief Technology Officer
              • Ms. Susan Helfrick, Chief Legal Officer
              • Mr. Sumit Singh, CEO
              • Mr. Joseph Westendorf, Director
              Contact Information

              Principal

              • Mr. Joseph Westendorf, Director

              Customer Contact

              • Mr. Satish Mehta, Chief Technology Officer
              • Ms. Susan Helfrick, Chief Legal Officer
              • Mr. Sumit Singh, CEO
              • Mr. Joseph Westendorf, Director
              • Mr. Joseph Westendorf, Director
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              473 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/08/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I purchased an egift card for $50 as a donation to a local dog shelter. The shelter never received this donation after several attempts. Chewy offered to send a physical card to me personally and it never arrived. I seem to be getting transferred to management that cannot resolve this issue. This shelter was in critical need of food and tried to help through Chewy as a very long time customer. As inflation is hurting everyone I felt so bad for the shelter that I ended up donating $100 worth of goods purchased through ******** Very sad that a business can immediately take funds from your bank and not produce goods promised. I have since deleted my Chewy account and will no longer order from this site
              Read More
              Read 472 More Complaints

              Customer Reviews

              552 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Camille H

              04/22/2024

              Chewy is the best company ever. Besides having reasonable prices and fast shipping, if you ever need to call customer service, you get a real person, and that person is always friendly, knowledgeable and very personable. Chewy sent me a beautiful painting on a small canvas of one of my cats, from an uploaded picture. After the death of another cat, they had flowers delivered to me, along with a sympathy card. Who does that? And after I accidentally ordered the wrong cat food, the lovely customer service woman gave me a refund and said that I didnt need to return the cat food, but instead could I please donate it to a nearby animal shelter. Again, the best company ever. I will be a Chewy customer for life.
              Read 551 More Customer Reviews

              Local BBB

              BBB Serving Southeast Florida & the Caribbean

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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