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Business Profile

Gunsmiths

Kel-Tec CNC Industries, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kel-Tec CNC Industries, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kel-Tec CNC Industries, Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2024

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In DEC 2023 this company Kel-Tec firearms advertised a rebate for one of their firearms and I purchased one and sent them the required paperwork to claim the rebate. I received an E-mail from them verifying that they'd received the paperwork and according to the E-mail they said: "You will receive additional email(s) indicating the progress of your submission as we validate your claim and process your fulfillment request." The e-mail further stated: "Note: Please do not reply to this message." I never received a single e-mail, letter, phone call as to the status of the claim so I finally contacted them after 6 months. A company representative told me that the rebate had ended and I'd missed out due to my failure to contact them. This appears to me to have been nothing more than a scam by this company to boost sales as it appears that they had no intention of fulfilling this rebate claim. All I want to resolve this is the $100 that I was promised.

      Business Response

      Date: 08/05/2024

      Hello,

      I am sorry for the confusion with your rebate. The rebates were being handled by Rapid Rebate and we are not able to send any funds out fro our facility. You can follow up with Rapid Rebate concerning any questions regarding the rebate.

       

      Thanks and have a great day!

      Customer Answer

      Date: 08/08/2024

       
      Complaint: 21972490

      I am rejecting this response because: I don't feel that this response is fair, I don't know who "Rapid rebates" is or how to contact them, and further more it's the companies responsibility to follow through with the issuance of this rebate as that was basically what/how I was told it would happen when I submitted the required paperwork to them to claim this rebate.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/31/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Price gouging during covid. Bought for **** late July, worth 700 within 3 months. Asked for call back soon after this occurred and was blatantly ignored and disrespected. Had to keep calling back and got run around each time. Was wiling to work a deal involving another purchase to help make it fair but they didn't even offer the respect of a callback. No other similar firearm during this period even dropped in price. The only reason this took so long was because they blew me off and I gave up.

      Business Response

      Date: 01/15/2024

      I am sorry to hear about your frustration. In light of the challenges
      posed by COVID-19 and disruptions in the supply chain, we had to make
      necessary pivots.

      Despite this, we remain committed to providing you
      with the highest quality products and want to assure you that our
      lifetime warranty still stands.

       

      Thanks and have a great day!

       

      Customer Answer

      Date: 01/25/2024

      Afternoon,

      Do you review the responses? They didn't do anything just like my complaint said, At least they replied but I asked for some form of retribution and they did not address that.

       

      Sincerrly,

      *********************

    • Initial Complaint

      Date:08/28/2023

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Kel-Tec firearm (RDB) from a third party. Due to functionality issues I sent the rifle in for service twice to the manufacturer KelTec. The service was approved and KelTec sent me a shipping label to mail it directly to them on 06/15/23; this would be the 2nd time i needed to send it in. On 07/12/23 I was notified by a customer service rep that they would not be able to return the rifle to me. WA passed HB-1240 "assault weapons ban" on 04/25/23 which precludes purchase of firearms based on certain characteristics. HOWEVER such firearms owned prior to passage of the law are grandfathered in, and HB-1240 does not in any restrict such firearms from being transported in/out of the state, not does it prohibit transfer to a licensed FFL and gunsmith for repair and service.

      The service rep claims that their legal team is prohibiting sending firearms to states where they are banned for sale. To reiterate, I already legally owned the firearm prior to the law passage. They are essentially refusing to return my legal property. They told me my only option is to have it shipped to an out of state licensed dealer and to retrieve it from them. Such a trip would be a long one based on where I live if I could even find a dealer willing to help me.

      Business Response

      Date: 09/13/2023

      Hello,

      I am very sorry for the inconvenience. We are working diligently on this with our legal team and will have an answer very soon. Again I sincerely apologize for the inconvenience.

    • Initial Complaint

      Date:08/07/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 21st 2023I sent in a request for a $100 rebate to kel-tec for a product I purchased. I sent in all required information as requested by the online form. I waited the ten weeks the company told me to wait and did not receive the rebate. I called kel-tec and they sent me to a third party who then told me they didn't receive the serial number of the item so I resent the serial number. On July 7 2023 I received another e-mail saying my claim was received . On August 4th I again called kel-tec to inquire about my rebate. The secretary was very unhelpful and transferred me to a supervisor. The supervisor did not answer his phone.

      Business Response

      Date: 08/11/2023

      I have spoken to the customer and we have everything arranged to get his rebate check to him in a timely fashion.

      Customer Answer

      Date: 08/21/2023



      Complaint: ********



      I am rejecting this response because: I was promised they'd be sending my rebate and some sort of "care Package."  10 days later and I have still received nothing. 



      Sincerely,



      ******* ****

    Kel-Tec CNC Industries, Inc is NOT a BBB Accredited Business.

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