Reviews
Customer Review Ratings
Average of 18 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTanya M
Date: 09/23/2024
1 starTanya M
Date: 09/23/2024
I don't appreciate the behavior this company has given me. I have paid this company from NOV 2023. They have taken their own sweet time to submit my paperwork to the state. I have been dealing with Lisa ********* for months now & her manager Kim in the last few weeks. Lisa has submitted my vendor application in June to GT Independence, due to the manager of my company finding out there was a switch and new procedure from Allied to GT Independence. She was not aware of the switch and as a consulting company they should be aware of any changes and procedures that has taken place. Upon submitting the application GT Independence has 2 parts to the application. We found out that only one part of our application went into GT Independence for $5,000 that was charged. We requested that the second part of the application be submitted promptly due to the State of Connecticut and their strict timely process. We have made several phone calls to Lisa and Kim, left several voicemails as well. Just this past week Kim has finally answered the phone, and said that our application is in the que to get done and that she is doing us a favor by waiving the extra fee of $5,000.00, but it is not a priority to be completed. I am extremely dissatisfied with the service I have received from this company. In all honesty, I do not think they want to get the paperwork done because they are waiving the fee, I should not be getting charged for in the first place because it is a two part application. other than speaking with Kim, no form of communication has happened in regards to my request and when the application will be done and submitted to GT Indpendence and continue on with the process. I will not refer them to anyone in the future and I will contact my attorney to get this matter resolved.
21st Century Health Care Consultants
Date: 09/26/2024
*** ******,were very disappointed to hear your feedback, especially since we have gone above and beyond for you. We completed the work you contracted us for and got you approved. Many of the delays were caused by your not responding timely to information requests we needed from you. You did not understand the process and assume we should be doing so much more for you beyond the extent of our contract. In an effort to satisfy you, which we had no obligation to do since we fulfilled your contract, we offered to provide you with additional services at no charge to you. You seemed satisfied with that but when we would not give you first priority and put you ahead of all our other clients, you became disgruntled and are choosing to leave us bad reviews in an effort to coerce us into doing so. Thats too bad that you feel that way and have chosen to not be truthful in your review. If you would like to discuss this further, please contact us.Review fromTeshon O
Date: 08/15/2024
1 starTeshon O
Date: 08/15/2024
I am writing to formally complain about the unsatisfactory service I have received from 21st Century Health Consultant regarding my application for business credentialing through IDOA.I signed up for your services on 5/2024, as per the agreement that *************************** would handle my application and that the process would be completed before the final payment.Despite paying the balance, I experienced significant delays and unprofessional behavior from ***************************. She was often unresponsive and provided incorrect or irrelevant information.The checklist provided was not applicable to my business, and subsequent communications revealed that the requirements were not properly explained before payment.Attempts to follow up and obtain necessary referrals were met with further delays and lack of response. Given these issues, I request a full refund of $5,500. The service was neither rendered due to not meeting the requirements to submit an application nor was the application submitted to IDOA. They defrauded me by taking my money without ensuring they I met the basic requirements to get credentialed through IDOA. One issue was not having a commercial office space, not being in business for 3 years or having a supervisor with 3 years experience with IDOA certificate. I am still waiting for my money to refunded even though they did no work on my application.21st Century Health Care Consultants
Date: 09/06/2024
We always aim to provide the best possible service and worked diligently to offer multiple solutions to address your concerns. While we regret that we were unable to meet your expectations despite our efforts and that you have received your money back, we remain committed to finding positive outcomes for all our clients.Review fromVivian P
Date: 11/15/2023
5 starsVery patient. Very knowledgeable. Very helpful. Polite, courteous and kind. Friendly and motivational. I feel my business will be a success, thanks to 21st Century Health Care Consultants. I would recommend them to anyone that is serious about wanting to be a successful business owner.Review fromDom J
Date: 07/13/2023
5 starsservice supreme compared any company out there . i would recommend your services to anyone.the best in home health. plug and play companyReview fromDiane L
Date: 06/07/2023
5 starsThis was a great course for everyone. Would highly recommend! Great staff and very motivational. Want to thank everyone on staff here.Review fromNakeitha S
Date: 06/07/2023
5 starsI think the 21st century organization is very helpful in providing information about home care services. I have learned a lot of this services. I look forward to starting my business.Review fromEllen M
Date: 05/11/2023
5 starsThe course was an eye-opener for beginners, it armed us to feel confident to get startedReview fromFirst Alert Home Health Care
Date: 02/03/2023
5 starsI had pleasure of working with ***** and ***** and it was such a pleasure. My Concerns were handled in a professional and timely matter. Working with ***** getting ready for accreditation was stress free.Thank you, ************** and ************** First Alert appreciates you both.Review fromchristiane t
Date: 12/08/2022
5 starsI will definitely recommend 21st to any one who anyone planning to join this business world of Agency owner. came empty but but left with a lot of knowledge. staffs very friendly.thanks everyone.Review fromAnthony A
Date: 12/07/2022
5 starsGreat consulting company. They took us from knowing nothing to total exposure about the landscape of the industry looks like.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.