Reviews

Review Details

• Review fromHarry C

  Date: 05/30/2023

  5 stars
  There was no damage to household items. The crew did a great job packing and moving. They were very kind and very nice people.

• Review fromJaxton L

  Date: 05/22/2023

  5 stars
  Excellent service, very fast and friendly! Would definitely recommend for all your moving needs. Cannot say enough good things about these guys!

  One Source Van Lines LLC

  Date: 06/05/2024

  Thank you so much for the review! I'm glad we could be there to help your move run smoothly! It was a pleasure working with you!

  - One Source Van Lines

• Review fromLori T

  Date: 05/22/2023

  1 star
  Awful experience! Do not recommend them since it felt like hostage negotiations the week of the move and the price increased!

  One Source Van Lines LLC

  Date: 09/11/2023

  Hello,

  We are sorry this experience was not as smooth as you would have liked. Customers are in full control of the cost of their move when they lock in their price per cf. when reserving the move. Weather is goes up or down is entirely up to them. if you add items to the inventory, to cost will increase, if you remove items, the cost would decrease. We are not sure why customers feel the need to blame the moving company for cost increase when they have more items to be moved day of service that are not listed on the contract. 

  We are here to provide honest and forth coming service for families moving long distance, we are sorry the customer feels we fell short on they're move. 

  -One Source Van Lines

• Review fromJared P

  Date: 05/22/2023

  5 stars
  Thanks to both fantastic teams for their hard work. Sending sincere thanks and positive feedback to all crew members!!

  One Source Van Lines LLC

  Date: 10/26/2023

  Thanks for the 5 Star review happy to hear all went as planned!

  -One Source Van Lines

• Review fromMichael F

  Date: 05/19/2023

  5 stars
  The move date changed several times, but this Company handled the changes quickly and efficiently. The moving crew was also very polite and pleasant.

  One Source Van Lines LLC

  Date: 10/26/2023

  Thanks for the 5-Star review *******!!!!

  Best top you and yours!

  -One Source Van Lines

• Review fromRegina P

  Date: 05/19/2023

  1 star
  Beware of this company! I called an 888 number to book a moving company. I was transferred to One Source Van Lines. Everything seemed all great until I received a call the next day from another company pretending to be them. How this other company got my information I have no clue. The other company told me that One Source is a scam and that they were undercharging me and that they would hit me with a big bill at the end of the move. I contacted my representative from one source and started asking questions. By this time I had checked the BBB. He told me more than once that he has been with the company for 11 years. According to the BBB the company has been in existence for a year. I asked to cancel according to the 72 hour cancellation policy they claimed to the BBB and I was told I need to talk to a manager and it was inferred I would be charged a 300.00 cancellation fee. Supervisor strong armed me and told me other company changes names to keep bad reviews down. Hmmm sounds to me like that’s what this company is doing as well. I messaged the supervisor after I got off the phone with him and asked him IN WRITING to cancel my move and refund my deposit. He did not respond. Credit card has been charged over 1800.00!and not refunded. They don’t stand behind the cancellation policy that they claim to the BBB that they have. And my phone is blowing up with other moving companies calling.

  One Source Van Lines LLC

  Date: 05/22/2023

  ******,

  
  

  After reviewing the file, it appears you has an extensive call with the general manger of the company regarding the calls you received from another company that spoke ill of us. We discussed, we found this to be very unprofessional to bad mouth another company. Companies that do the right thing in this industry, for the most part, operate the same way.

  
  

  When you place your information online to receive quotes, you may have multiple companies calling you. We will say, there's a reason why you spoke with ** first. You found ** online with an excellent online reputation. If we are operating under an entity showing 1 year on a platform, this does not mean we haven't been in the industry collectively for over 15 years. The manager you spoke with has worked for some of the largest van lines in the country and is well versed in the moving industry. 

  
  

  Finally, the cancellation request has been sent to our billing team. We are not here to keep people's money, we are simply here to provide a quality of service customer deserve. However, to cancel your move based on another company attempting to earn your business, we feel, was unnecessary. Especially when their FMCSA page was riddled with infractions.

  
  

  Our billing team will be in touch.

  
  

  -One Source Van Lines

  
  

   

• Review fromFrank P

  Date: 05/18/2023

  5 stars
  This is my fourth time working with the company's team. Very satisfied every time. They have always done a great job. I will use their services again.

  One Source Van Lines LLC

  Date: 05/19/2023

  Hey *****!

  Thank you for the continued business, we appreciate you very much.

  Best wishes,

  -One Source Van Lines

• Review fromMarvin S

  Date: 05/17/2023

  5 stars
  Perfect from start to finish. I contacted you immediately after requesting a quote. I missed a few things, but nothing changed in the end. All movements were carefully made.

  One Source Van Lines LLC

  Date: 05/19/2023

  Hey ******,

  Glad to hear the move was smooth, and the price point was what you were looking for. 

  Here if you need anything down the road!

  -One Source Van Lines

• Review fromLeslie B

  Date: 05/17/2023

  5 stars
  We moved using the team. They arrived early and were very friendly and welcoming and worked tirelessly all day despite our house being on a big hill.

  One Source Van Lines LLC

  Date: 05/19/2023

  Hey ******,

  Thank you for the review!! It's a good thing we didn't attempt to do this move in the winder time with that hill! Glad to hear it all worked out.

  -One Source Van Lines

• Review fromMalorie A

  Date: 05/08/2023

  1 star
  First Time Movers PAY ATTENTION: MAKE SURE there are no 3rd party contracting out when selecting a moving company. Service isnt guaranteed to be consistent. Also too many hands in the pot make it WAY more expensive than necessary. Moved from ********* to ********* On my drop off of my items it was the polar opposite experience than when they picked up my items. The initial experience was professional, efficient, and pleasant. These are the things that went wrong in an easy to read format:1. They didnt come with enough people for the size of work 2. The administrators didnt adequately communicate to the moving team that I was on the 3rd floor even when I made them aware. (Not enough people plus 3 flights of stairs is a disaster)3. They came on a Friday night at 5:30pm and didnt leave my apartment until 10:55pm 4. Mid move 1 of the 2 guys working said he had to leave early to park vehicle at his hotel leaving the 1 guy to continue setting up my home by himself.5. I had to assist this one worker putting my furniture back together because he couldnt do it alone (I paid for the convenience of the company doing this for me)6. This worker then proceeded to ask me for a ride back to his hotel. 7. They also came unprepared with someone who could speak English making business very difficult to exchange clear communication 8. They wouldnt let me keep my stubs from my money orders 9. Their hotline for emergencies was a joke because it took til the next day to receive a call back. The only apology I received was in the form of a very small sum of money not even CLOSE to what I paid out for this entire moveBUT with a condition that I couldnt share anything that would negatively impact the company or I could be legally prosecuted. As you can see, I chose to share my experience. Honesty and Integrity matter more than a couple $100 to my almost $8,000 move. Overcharged for the level of service ABSOLUTELY.

  One Source Van Lines LLC

  Date: 05/10/2023

  Hello,

  We are sorry to see you feel this was a poor experience that deserved this type of rating. We are always trying our best to improve as a company and provide the quality of service that people deserve when moving long distance. It appears that the communication leading up to the move was sufficient and everything went well on the pickup. During the transit, no items were broken or damaged. However, the delivery was not up to the standard you were looking for. We do apologize for the short-handed crew on the delivery side. In addition, we are sorry if the mover inappropriately asked for a ride. 

  We will take all of this feedback into strong consideration and also reach out to the carrier to verify why the crew was lacking a member for this amount of cf. to be moved. 

  We wish you the best in your new place and in all your new endeavors.

  -One Source Van Lines