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Business Profile

Used Car Dealers

Bonita Springs Mitsubishi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been trying to cancel all my extra premium packages was told I would have somebody call me back that day. We are now going on day four and only received an email after I wrote three other emails that no one has called me. This is ridiculous that they do not have, a warranty cancellation phone number Ive never in my entire life had problems calling anyone within a business that didnt have a phone number as well as I was told by the gentleman who submitted my email to the cancellation department that it was going to take weeks to get the money back Which I dont see why is so long because you got paid right away you already received the money, so why cant it be refunded immediately its a joke and very inconvenient honestly, I believe they just wanted to get this last month in before they canceled it to start a whole new month.

    Business Response

    Date: 02/20/2024

    Customer did not purchase a vehicle at ********************** 

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel the car warranty I purchased from them for weeks now. Two weeks ago I actually chose to go in and hand them the cancellation form provided by the warranty company, since they failed to complete my requests over the phone. I reached out to the warranty company and the dealership has not reached out yet. I called the dealership, and I got ********************* on the phone and he was very rude and pompous and should not be dealing with the public. He also refused to put me on the phone with whoever is in charge. He did not seem to have any interest in resolving my issue, and the finance manager ******************************* has repeatably failed to process my request.

    Business Response

    Date: 09/15/2023

    Hello,

    Bonita Springs Mitsubishi appreciates the Better Business Bureaus communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.

    As of September 13, 2023, the warranty for the vehicle has been canceled and refunded back to the lienholder. We apologize for any inconvenience this situation may have caused.

    At this time,we believe all customer concerns have been resolved. Should the customer have any additional questions or concerns, please contact our *************************** at ************.

    Best *********************************************************************

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/17/22 My daughter ***** ************************************* went to Mitsubishi to do maintenance on my other Red car that previously took it and they did not solve anything. The receptionist told my daughter that she had expired and her warranty on the car ! And that the fixes would cost you like a $150. First of all we have a 10 year warranty on the 2 cars, a few reasons was which I decided on Mitsubisi! Also Mrs. ************ mentioned to my daughter that the previous maintenance employee ****** was fired from Mitsubishi because He was very nice to my daughter and did her many favors !!!! I want to clarify here that this ************************** was the only one who has treated us decently, with respect, above all professionalism. At this time I and my daughter feel totally threatened by the actions of the Mitsubishi company that have crossed the line with our safety.Instead of acknowledging that we have given them jobs and sources of income come to make executioners, enemies! We do not feel safe and reliable with the actions of this company. . Since we have to have good professional relations that the guarantee for ***************************** this case we need guarantees to be able to continue our commercial business.Anything that does not malfunction mechanically that the company does not want to fix and commits some negligence and puts my daughter's life at risk and I will be reported !!! And we ask that sanction I investigate this company because? They are not reliable for the community!

    Business Response

    Date: 11/09/2022

    We received notification today that this complaint was received against Bonita Springs Mitsubishi. We are having a hard time deciphering what exactly the issue for this customer is. Could you reach out for clarification

Bonita Springs Mitsubishi is NOT a BBB Accredited Business.

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